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IUB NOC Problem Management/Reporting

Points of Contact
  • 812-855-3699 Monday through Friday, 8:00am to 5:00pm
  • 812-855-9910 UITS Operations after 5:00pm weekdays and on weekends will page the on-call IUB NOC engineer for network related problems.
  • noc@indiana.edu
  • Procedure
  • Problem Reporting
  • Problem Alert
  • Assignment and Paging
  • Tracking
  • Problem Identification & Isolation
  • Notification
  • Escalation
  • Policy
  • IUB NOC Problem Management Policy
  • Statistics The official problem tracking tickets for data network related incidents donot include all the issues passed to other areas of IUB-UITS such as the Support Center, DHCP, messaging, Operations, Halls, LAN group, etc. unless it is part of a network problem. The official problem tracking statistics for last year totaled 749. Priority 1 issues numbered only 18, priority 2 numbered 84, priority 3 numbered 622, and priority 4 numbered 25.

     

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