IUPUI NOC Notification Procedures

Notification will be sent out in various phases. They are:

Initial Status Report:

This will be performed as soon as a problem has been reported, and a problem ticket is opened. Notification may not initially identify the cause or source of difficulty, but will report what network components are affected, the status of their functionality, and the scope of the outage in relation to the IUPUI campus network as a whole.

Identification:

This phase will state the cause and source of the problem (if not already related in the Initial Status Report), and what course of corrective action is being followed. An estimated time of resolution will be given, if at all possible.

Updates:

Periodic updates will be given once an hour until problem has been resolved. Any new information, milestones, or setbacks will be included.

Closure:

Upon closure, a resolution synopsis will be prepared and distributed immediately. This notice will include details regarding final resolution. Any other important pieces of information will also be disclosed. Review of the completed trouble ticket will be available upon request.

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