PROBLEM CONTACT LIST

IU East - Richmond

Campus Specifics

-Northern Telecom SL-1 PBX
-Release 19 Software
-Long Distance Service: AT&T Access Indiana SDN
-7 SUVON circuits
-12 Outbound Trunks
-10 DID Trunks
-Fractional T1 between Richmond and Connersville
-GTE is the local Telephone Company in the Richmond area.

 

The following procedures should be followed for reporting problems with telecommunication services on the campus:


SUVON Service

The first point of contact for SUVON problems should be the SUVON trouble desk at (317) 263-8910. If they are unable to assist you at this number, contact Barry Wray, IHETS State Networks Voice Engineer, at (317) 263-8934 . If you are unable to get a resolution to your problem after contacting IHETS, then contact Marianne Chitwood with University Telecommunications (812) 855-0164.

Long Distance Service

Indiana University has signed a contract with Qwest for all its 1+ long distance and 800 service. For maintenance problems for long distance, 800, and calling card, please call 800-524-5249 (identify yourself as a state of Indiana user). For other long distance issues, contact Dorin Weinschrott at dorin.weinschrott@qwest.com (877.726.5526). If Dorin is unable to assist you with your problem, then contact Marianne Chitwood with University Telecommunications at 812-855-0164.

Calling Cards

Calling Cards for campus are Quest cards from Intelenet under the Access Indiana contract. If you need to order additional cards or have problems with existing cards contact contact Dorin Weinschrott at dorin.weinschrott@qwest.com (877.726.5526). If Dorin is unable to assist you with your problem, then contact Marianne Chitwood with University Telecommunications at 812-855-0164.

Payphones

The payphones on your campus have designated SBC Midwest as the carrier provider.

Video Teleconferencing Equipment

If your campus is experiencing problems with the Video Teleconferencing system, please refer to Steve Egyhaji at 812-855-0327 for video conference support (http://www.indiana.edu/~uic)

PBX Problems

The Northern Telecom SL-1 PBX is under a maintenance agreement with GTE. The technician assigned to service the Richmond campus is Dave Shaw (317) 983-4466. The account manager from GTE assigned to the IUE account is Les Keith (317) 896-6578.

 

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Services by Campus Frequently Asked Questions