| Service | Annual Cost |
Measurement Units | Unit Cost | User Satisfaction* |
|
|---|---|---|---|---|---|
| 1. Account Administration | $216,147 |
401,913 69,102 |
User ID's Actions |
$0.54 $3.13 |
NA |
| 2. Advanced Visualization (VR/VE) | $460,929 | 22 3,400 |
Projects Hours |
$20,951.33 $135.57 |
96.4% |
| 3. Authentication Services (*Reflects costs and measurement units for entire University) | $217,386 |
367,743 34,073,472 717,921 9,759 731,593 |
Kerberos
Principles Kerberos Transactions Safeword Card Trans. Safeword Cards User ID's |
$0.59 $0.01 $0.30 $22.28 $0.30 |
85.1% |
| 4. Cable TV | $116,669 | 8,863 | Drops | $13.16 | NA |
| 5. Classroom Technology | $1,211,316 | 87.9% | |||
| Classroom Technology (Fixed) | $1,008,925 |
2,367 339,995 |
Class Sections Students |
$426.25 $2.97 |
NA |
| Classroom Technology (Mobile) | $114,694 |
453 4,223 9,806 |
Class Sessions Equipment Requests Students |
$253.19 $27.16 $11.70 |
NA |
| Non General Inventory Classrooms | $87,697 | 1 | Classrooms | $87,697.21 | NA |
| 6. Collaborative Technologies (*Reflects costs and measurement units for entire University) | $180,874 | 9 | Projects | $20,097.13 | NA |
| 7. Conferencing | $64,883 |
159 7,000 |
Conferences Users |
$408.07 $9.27 |
92.9% |
| 8. Data Archival/Massive Data Storage | $1,059,805 |
3,000,000 510 16,000,000 |
# of Files # of Users Storage Used (MB) |
$0.35 $2,078.05 $0.07 |
88.0% |
| 9. Database Administration | $1,051,878 |
157 285 12 |
Databases GB's Servers |
$6,699.86 $3,690.80 $87,656.46 |
NA |
| 10. Database/Data Management Support | $549,725 |
5,803 6,013 14,991 |
DB Systems DBA Contact User Contacts |
$94.73 $91.42 $36.67 |
94.7% |
|
11. Departmental Computing Support Delivery |
$784,083 | NA | |||
| Advising and Departmental Services | $407,647 |
267 250 6,633 |
LSP Depts/Ctrs/Institutes Faculty & Staff |
$1,526.77 $1,630.59 $61.46 |
83.1% |
| Distributed Support Infrastructure (PICS) | $103,752 |
267 6,633 250 |
LSP Faculty & Staff Depts/Ctrs/Institutes |
$388.58 $15.64 $415.01 |
83.1% |
| Education/Certification (EdCert) Program | $80,003 | 30
1,000 500 |
Class Sessions
Hours of Instruction Students |
$2,666.76
$80.00 $160.01 |
92.4% |
| Hardware/Software Acquisition Consulting | $61,410 |
250 6,633 267 |
Depts/Ctrs/Institutes Faculty & Staff LSP |
$245.64 $9.26 $230.00 |
NA |
| Infrastructure Application & Technology Assessment/Development | $131,272 | 250 6,633 267 |
Depts/Ctrs/Institutes Faculty & Staff LSP |
$525.09 $19.79 $491.65 |
NA |
| 12. Digital Library Technologies | $813,509 | NA | |||
| Research | $223,300 | NA | |||
| Service Delivery | $590,210 |
128,526 4,713,614 53,552 37,392 23,028 234,175 14,554 10,109,025 |
# Digital Objects in DL Collections # Image File Accesses # Page Images #Pages in Text # Photo/Slide Images # Sound File Accesses # Sound Files # User Accesses |
$4.59 $0.13 $11.02 $15.78 $25.63 $2.52 $40.55 $0.06 |
NA |
|
13. Education Program |
$906,390 | NA | |||
| Computer-Based Training Program (CBT's) - (NETg) (*Reflects costs and measurement units for entire University) | $292,148 |
337 6,581 4,225 22,338 |
Courses Taken Courses Launched Users CD's Distributed |
$866.91 $44.39 $69.15 $13.08 |
85.5% |
| General Computing Classes (PROSTEPS) | $227,105 |
1,080 3,599 255 |
Hours of
Instruction Students Class Sessions |
$210.28 $63.10 $890.61 |
96.7% |
| JumpStart Classes (STEPS) | $356,374 |
10,050 1,233 434 |
Students Hours of Instruction Class Sessions |
$35.46 $289.03 $821.14 |
96.7% |
| Self-Study Programs | $5,826 | 54 | Courses Offered | $107.90 | 92.3% |
|
Student Technology at IU (STIU) |
$24,936 |
114 6,600 171 |
Hours of Instruction Participants Sessions |
$218.74 $3.78 $145.83 |
NA |
| 14. Electronic Lockers | $185,288 | 25,000 460 |
Bookbag Users GB's |
$7.41 $402.80 |
82.3% |
| 15. Electronic Text Resources | $244,237 | 92.8% | |||
| Consulting | $44,596 | 1,050 | Contacts | $42.47 | NA |
| Education | $12,297 | 75 | Contacts | $163.96 | NA |
| On-Line Information Resources | $128,666 | 2,580,558 | Web Accesses | $0.05 | NA |
| Public Workstation Access | $58,677 | 4,075 | Uses | $14.40 | NA |
| 16. Financial & Procurement Systems | $3,151,159 | 85.1% | |||
| Electronic Research Administration System | $205,600 | NA | |||
| Financial & Procurement Systems-Legacy | $1,539,297 |
19,610 21,444,000 |
Development Hours
Online Transaction |
$78.50 $0.07 |
NA |
| Maintenance Management Systems | $51,985 | NA | |||
| Financial & Procurement Systems - New | $1,354,276 | NA | |||
| 17. Global Directory Services (Global Name Space Management) | $122,702 | 257,296 | User IDs | $0.48 | NA |
| 18. Grid Computing | $546,488 | 12 | Applications | $45,540.71 | NA |
| 19. High Performance Computing | $2,590,975 | NA | |||
| Distributed Memory | $2,097,212 |
755,875 620 |
CPU Hours User Accounts |
$2.77 $3,382.60 |
96.8% |
| Shared Memory | $289,401 |
261,305 135 |
CPU Hours User Accounts |
$1.11 $2,143.71 |
95.2% |
| Commodity Clusters (Parallel PC Clusters) | $204,362 | 6,840 | CPU Hours | $29.88 | NA |
| 20. Human Resource Systems (HRIS, etc.) | $1,704,308 | NA | |||
| Human Resource System-Legacy | $178,071 | NA | |||
| New Human Resource Management System | $1,526,237 | NA | |||
| 21. Information Access: | $2,189,576 | NA | |||
| Decision Support Systems | $1,469,799 |
1,536 1,509 4,837 |
Accounts Datastructures Queries |
$956.90 $974.02 $303.87 |
91.1% |
| Information Center | $719,778 |
1,356 359,424 |
Accounts Queries |
$530.81 $2.00 |
89.0% |
| 22. Instructional Technology Support/CTL and TLTL | $578,044 |
11,470 4,776 303 |
Hours
Contacts Projects |
$50.40 $121.03 $1,907.74 |
96.9% |
| 23. Instructional Computing - Research Applications | $420,459 |
17,120
638,433 |
Accounts
Interactive Sessions |
$24.56 $0.66 |
92.3% |
| 24. Library Systems: | $2,459,923 | 90.7% | |||
| Library Systems-Legacy | $490,404 |
5,076
91,875,970 |
Development Hours
Online Transactions |
$96.61
$0.01 |
90.7% |
| New Library System | $1,969,520 |
6,078,352 31,465,711 267,850 |
Circulation Transactions Page Hits Bibliographic Growth |
$0.32 $0.06 $7.35 |
90.7% |
| 25. Listserve | $48,985 |
168,163 853 345,529 63,725,362 |
Subscribers Lists Postings Recipients |
$0.29 $57.43 $0.14 $0.001 |
89.7% |
| 26. Media Services | $0 | (IUPUI Only) | (IUPUI Only) | ||
| Distributed Education Projects | $0 | (IUPUI Only) | (IUPUI Only) | ||
| Video Production Projects | $0 | (IUPUI Only) | (IUPUI Only) | ||
| 27. Messaging/Electronic Mail | $1,241,855 |
36,756,430 237,587,763 91,877 |
Mb's Messages Accounts |
$0.03 $0.01 $13.52 |
88.4% |
| 28. Networks: | $13,650,080 | NA | |||
| Abilene/Global Networking/Internet2 | $3,276,533 | NA | |||
| Commodity Internet | $578,492 |
544,000,000
90 128 150 |
Packets
(thousands) Mb Pipeline Terabytes Received Terabytes Sent |
$0.001 $6,427.69 $4,508.76 $3,868.58 |
96.0% |
| Converged Technologies | $422 | NA | |||
| Integrated Network Services | $665,227 |
107 3,097 |
Classes Students |
$6,217.08 $214.80 |
96.0% |
| IUBnet | $2,495,427 |
240 30,025 |
Buildings Network Connections |
$10,397.61 $83.11 |
98.7% |
| IUnet | $1,185,245 | 96.0% | |||
| IUPUInet | $0 | (IUPUI Only) | (IUPUI Only) | ||
| LANs | $100,165 | 30,025 | Ports | $3.34 | 85.8% |
| Remote Access | $437,359 |
11,773,440
1,748 |
Calls
Lines |
$0.04 $250.21 |
87.6% |
| TransPAC | $4,390,250 | 96.0% | |||
| Video | $520,959 | NA | |||
| 29. Newsgroups | $16,852 |
3,701,832 49,997,231 |
Reader Connections Articles Read |
$0.0046 $0.0003 |
92.5% |
| 30. Online Learning Technology Support/Oncourse (*Reflects costs and measurement units for entire University) | $844,547 | 100,025 | Users | $8.44 | 92.3% |
| 31. Other Applications | $630,688 | NA | |||
| Departmental Information Services | $452,928 | 2,515 | Development Hours | $180.09 | NA |
| Other Applications | $177,760 | NA | |||
| 32. Portal | $486,549 | NA | |||
| 33. Printing and Other Output | $176,506 | NA | |||
| 34. Publications/Documentation: | $875,134 | NA | |||
| Events | $273,107 |
14 8,821 |
Events Participants |
$19,507.64 $30.96 |
NA |
| Planning | $96,778 |
28 42,600 |
Documents Produced Documents Distributed |
$3,456.36 $2.27 |
NA |
| Public Relations | $199,393 |
5,042,958 446 |
Documents
Distributed Documents Produced |
$0.04 $447.07 |
NA |
| User Information - Electronic | $168,608 |
445 16,883,863 |
Documents Produced Documents Distributed |
$378.89 $0.01 |
83.0% |
| User Information - Printed | $137,248 |
108 509,726 |
Documents Produced Documents Distributed |
$1,270.82 $0.27 |
90.4% |
| 35. Residence Halls | $1,154,212 | NA | |||
| In Room Consulting | $260,595 |
11,000 3,120 |
Residents Hours |
$23.69 $83.52 |
94.1% |
| Technology Center Consulting | $158,247 |
11,000 3,788,720 |
Residents Seat Hours |
$14.39 $0.04 |
94.1% |
| Hardware | $446,789 |
11,000 3,788,720 318 |
Residents Seat Hours Seats |
$40.62 $0.12 $1,405.00 |
88.4% |
| Printing | $118,420 |
11,000 1,250,000 25 |
Residents Printed Pages Printers |
$10.77 $0.09 $4,736.81 |
88.4% |
| Software | $170,161 |
11,000 3,788,720 318 |
Residents Seat Hours Seats |
$15.47 $0.04 $535.10 |
93.4% |
| 36. Security Administration (*Reflects costs and measurement units for entire University) | $651,530 | 65 1,028 731,593 |
Projects Worked On Systems Acted On User Ids |
$10,023.54 $633.78 $0.89 |
NA |
| 37. Software Site Licenses | $2,432,112 | 108,696 | Faculty/Staff/Students | $22.38 | 93.4% |
| 38. Stat & Math Center: | $342,311 | 92.7% | |||
| Extended Consulting | $65,065 | 21 | Contacts | $3,098.33 | 92.7% |
| Hardware/Software Acquisition Consulting | $43,777 | 800 | Contacts | $54.72 | 92.7% |
| On-Line Information Resources (*Reflects costs and measurement units for entire University) | $91,422 | 767,722 | Contacts | $0.12 | 92.7% |
| Telephone, E-Mail & Other Walk-in Consulting | $142,046 | 3,145 | Contacts | $45.17 | 92.7% |
| 39. Student Information Systems (Registration, FAMS, etc.) | $4,528,818 | 92.5% | |||
| New Student Information System | $3,424,454 | 17,553 | Development Hours | $195.09 | NA |
| Student Information System-Legacy | $1,104,364 |
6,993
89,865,000 |
Development Hours
Online Transactions |
$157.92 $0.01 |
NA |
| 40. Student Technology Centers: | $4,758,077 | 96.1% | |||
| Consulting | $1,246,674 |
37,076 366,760 5,718,914 |
Students Contacts Seat Hours |
$33.62 $3.40 $0.22 |
93.9% |
| Hardware | $1,900,536 |
7,653,200 1,456 37,076 |
Seat Hours Seats Students |
$0.25 $1,305.31 $51.26 |
94.7% |
| Printing | $619,155 |
17,325,000 58 37,076 |
Printed Pages Printers Students |
$0.04 $10,675.09 $16.70 |
85.4% |
| Software | $991,712 |
7,653,200
1,456 37,076 |
Seat Hours
Seats Students |
$0.13 $681.12 $26.75 |
97.0% |
| 41. Support Center: | $1,947,566 | NA | |||
| Eclipse | $0 | (IUPUI Only) | (IUPUI Only) | ||
| E-Mail Consulting | $113,182 | 2,295 18,000 |
Operating Hours Contacts |
$49.32 $6.29 |
85.2% |
| Extended/Carry In Consulting | $55,629 |
523 310 |
Contacts Operating Hours |
$106.37 $179.45 |
91.2% |
| Knowledge Base | $605,732 |
8,784 7,275,197 |
Operating Hours Web Accesses |
$68.96 $0.08 |
90.5% |
| On Line Support Services | $0 | (IUPUI Only) | (IUPUI Only) | ||
| Telephone Consulting | $956,182 |
3,735 71,500 |
Operating Hours Contacts |
$256.01 $13.37 |
87.4% |
| Walk-In Consulting | $216,841 |
53,135 2,895 |
Contacts Operating Hours |
$4.08 $74.90 |
91.2% |
| 42. Telephone Services: | $10,268,532 | NA | |||
| Cellular | $381,711 | 558 | Phones Per Month | $57.01 | 80.4% |
| Conference Calls | $34,926 | 643 | Calls | $54.32 | 97.3% |
| Consulting and Support | $366,216 | 6,716 | Workorders | $54.53 | 95.1% |
| Converged Technologies | $121,421 | 1,688 | Hours Researched | $71.93 | NA |
| Dial Tone | $5,115,484 |
69,714,189 20,264 |
Calls Lines Per Month |
$0.07 $21.04 |
93.9% |
| Directory Publications | $75,050 | 38,060 | Directories | $1.97 | 94.5% |
| Long Distance | $2,477,211 |
5,924,302 21,772,118 |
Calls Minutes |
$0.42 $0.11 |
84.4% |
| Paging | $63,790 | 621 | Pagers Per Month | $8.56 | 93.1% |
| Special Services | $419,938 | 68 | Workorders | $6,175.55 | 89.8% |
| Switchboard Information and Answering Services | $566,064 |
927,309 8,784 |
Calls Operating Hours |
$0.61 $64.44 |
95.9% |
| Telephone Repair | $646,721 | 2,870 | Workorders | $225.34 | 87.2% |
| 43. University Telecommunications: | $86,350 | NA | |||
| Consulting & Application Support | $40,584 | 1,222 | Hours | $33.21 | NA |
| Voice Systems Design Support | $45,765 | 1,378 | Hours | $33.21 | NA |
| 44. Unix Workstation Support: | $402,482 | 94.4% | |||
| Education Programs | $44,578 | 26 200 |
Students User Group Attendees |
$1,714.55 $22.29 |
94.4% |
| Extended Consulting | $15,424 | 30 95 |
Contacts Hours |
$514.15 $162.36 |
94.4% |
| Software/Licensing (*Reflects costs and measurement units for entire University) | $115,211 |
9 |
Titles | $12,801.21 | 94.4% |
| On-Line Information Resources (*Reflects costs and measurement units for entire University) | $134,283 | 52,685,237 | Web Accesses | $0.003 | 94.4% |
| Telephone, E-Mail & Other Walk-In Consulting | $92,986 | 1,071 | Contacts | $86.82 | 94.4% |
| 45. Usability Testing | $80,172 |
1,200 15 |
Hours Projects |
$66.81 $5,344.83 |
NA |
| 46. World Wide Web Services | $516,481 |
1,248,238,000 2,660 11,000 |
Accesses to Server Info Provider Account Info Provider Contacts |
$0.0004 $194.17 $46.95 |
94.9% |
| TOTAL | $66,966,591 | 97.5% | |||
| * User Satisfaction Survey was conducted by Statistical and Mathematical Computing. Survey Summary is posted on http://www.indiana.edu/~uitssur/survey/summary01.htm |
| 3. Authentication Services: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 5. The satisfaction rating for Classroom Technology Upgrades is a weighted average of satisfactions reported for Instructional Supports Services Staff (98.7%), Instructional Supports Services Classroom Equipment (89.5%), Advanced Technology Classrooms (83.7%), and overall support with instructional technology support in the classroom (80.2%). |
| 5. Additional funding for Classroom Technology Upgrades is provided by Instructional Support Services; that funding is not included in this report. |
| 6. Collaborative Technologies: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 14. Education Program: Computer Based Training Program (CBTs) - NETg: Costs and measurement of service include costs incurred and services provided to IUPUI to support this service. |
| 17. Financial & Procurement Systems satisfaction rating is the average of ratings for FIS (85.8%), TOPS (79.8%), Web Based Purchasing (86.9%), and FDRS (88.4%). |
| 20. High Performance Computing: Distributed Memory: The costs above do not include the value of goods received through the IBM Shared University Research (SUR) Grant, with a declared value of $1.2MM. |
| 29. Network: Remote Access rating is specific to dial-in modem services. |
| 29. Networks: IUBNet's satisfaction rating is the average of ratings for reliability of direct network connection (99.8%) and speed of direct network connection (97.6%). |
| 31. Online Learning Technology Support/Oncourse Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 36. Security Administration: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 37. Software Site Licenses averages ratings specific to getting software via IUWare Online (91.2%) and by IUWare CD-ROM (95.6%). |
| 38. Stat and Math Center: Online Information Resources: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 39. Student Information Services' satisfaction rating is the average of ratings for INSITE (96.7%), IUCARE (95.9%), automated bursar bill payment (96.4%), automated registration and drop/add systems (84.6%), registration and drop/add systems at Franklin Hall (82.4%), and registration on the Web (92.7%). |
| 40. Student Technology Centers: UITS supports and funds all Student Technology Centers in Bloomington, whereas at IUPUI, UITS supports and funds only one 24-hour center while providing baseline consulting in the other centers. |
| 42. Telephone Services: Dial Tone Rating is the average ratings of campus housing telephone service (95.2%) campus office telephone service (97.0%), campus office telephone equipment (91.4%), and installation of data jacks and telephones (91.7%). |
| 42. Telephone Services: Long Distance rating is the average ratings specific to campus housing long distance service (75.4%) and campus office long distance service (95.4%). |
| 42. Telephone Services: Special Services rating is the average ratings specific to campus housing voice mail services (89.8%), campus office voice mail services (92.5%), and customer service (85.8%). |
| 44. Unix Workstation Support: Software/Licensing: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 44. Unix Workstation Support: Online Information Resources: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 46. World Wide Web Services rating is the average ratings specific to publishing on IU Web servers (94.6%), browsing on IU Web servers (96.8%), and Personal Web home pages (93.3%). |
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