| Service | Annual Cost |
Measurement Units | Unit Cost | User Satisfaction* |
|
|---|---|---|---|---|---|
| 1. Account Administration | $218,034 | 284,738 54,698 |
User ID Actions on Account |
$0.77 $3.99 |
91.5%* |
| 2. Authentication Services | $135,383 | 5,586 284,738 |
Safeword Cards User ID |
$24.24 $0.48 |
84.1% |
| 3. Cable TV | $72,825 | 9,250 | Drops | $7.87 | NA |
| 4. CICA: | $379,598 | 96.6% | |||
| General Programming & Workstation Consulting | $296,087 | 3,120 25 |
Hours Projects |
$94.90 $11,843.46 |
|
| Media Services (audio and video development | $0 | ||||
| Technology Exploration | $0 | ||||
| Visualization Consulting | $83,512 | 880 7 |
Hours Projects |
$94.90 $11,930.23 |
|
| 5. Classroom Technology | $934,824 | ||||
| Fixed Classroom Technology | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| Mobile Classroom Technology | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| Special Classroom Technology Awards | $934,824 | 35,421 | IUB Students | $26.39 | NA |
| 6. Computer Installation and Repair | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| 7. Conferencing | $41,545 | 6,635 139 |
Users Conferences |
$6.26 $298.89 |
NA |
| 8. Data Archival/Massive Data Storage | $1,435,682 | 2000 | Gb | $717.84 | NA |
| 9. Database Administration | $568,115 | 260 187 24 |
Gb of Data Databases Servers |
$2,185.06 $3,038.05 $23,671.48 |
NA |
| 10. Database/Data Management Support | $499,475 | 12,020 3,930 3,400 |
User Contacts Systems DBA Contacts |
$41.55 $127.09 $146.90 |
88.8% |
| 11. Departmental Computing Support Delivery: | $889,601 | ||||
| Advising and Departmental Services | $587,764 | 5,172 250 219 |
Faculty & Staff Dept, Centers, Etc. LSP |
$113.64 $2,351.06 $2,683.86 |
90.4% |
| Distributed Support Infrastructure (PICS) | $79,806 | 5,172 250 219 |
Faculty & Staff Dept, Centers, Etc. LSP |
$15.43 $319.22 $364.41 |
|
| Hardware/Software Acquisition Consulting | $64,742 | 5,172 240 255 |
Faculty & Staff Dept, Centers, Etc. LSP |
$12.52 $269.76 $253.89 |
85.4%*
|
| Infrastructure Application & Technology Assessment/Development | $157,289 | 10,235 240 255 |
Faculty & Staff Dept, Centers, Etc. Leverage Support |
$15.37 $655.37 $616.82 |
95.9% |
| 12. Education Program: | $593,442 | ||||
| Education/Certification (EdCert) Program | $102,411 | 200 10 240 |
Students Classes Hours of Instructions |
$512.06 $10,241.12 $426.71 |
92.2% |
| General Computing Classes (PROSTEPS) | $162,864 | 4,025 272 1,282 |
Participants Classes Hours of Instructions |
$40.46 $598.77 $127.04 |
93.7% |
| InfoShares | $5,503 | 240 12 24 |
Students Classes Hours of Instructions |
$22.93 $458.61 $229.31 |
|
| JumpStart Classes (STEPS) | $313,746 | 12,551 614 1,220 |
Participants Classes Hours |
$25.00 $510.99 $257.17 |
|
| Self-Study Programs | $8,917 | 6,000 | Participants | $1.49 | |
| Workshops and Conferences (including CATC) | 232 | Classes | $38.44 | ||
| 13. Electronic Lockers | $451,118 | 45,126 400 |
Users Gb |
$10.00 $1,127.80 |
87.6% |
| 14. Electronic Text Resources: | $110,773 | 88.3% | |||
| Consulting | $40,877 | 709 | Contacts | $57.65 | |
| Education | $15,762 | 50 | Contacts | $313.25 | |
| On-Line Information Resources | $35,702 | 1,574,352 | Accesses | $0.02 | |
| Public Workstation Access | $18,433 | 4,090 | Uses | $4.51 | |
| 15. Financial & Procurement Systems (FIS, TOPS, etc.) | $1,706,337 | 22,276,784 11,349 |
On-Line Transactions Development Hours |
$0.08 $150.35 |
92.4% |
| 16. Global Name Space Management | $74,971 | 201,000 | User ID | $0.37 | NA |
| 17. High Performance Computing: | $494,309 | 91.4% | |||
| IBM SP2 - Production High Performance Computing | $346,806 | 573 269,076 |
User Accounts CPU Hours |
$605.25 $1.29 |
|
| SCAAMP | $147,503 | 120 284,935 |
User Accounts CPU Hours |
$1,229.19 $0.52 |
|
| 18. Human Resource Systems (HRIS, etc.) | $1,342,029 | 99,216 7,731 |
On-Line Transactions Development Hours |
$13.53 $173.59 |
94.6% |
| 19. Information Access: | $1,443,417 | ||||
| Decision Support Systems | $571,436 | 2,299 436,167,723 858 |
Accounts I/O Processed Data Structures |
$248.56 $0.001 $666.01 |
88.1%* |
| Information Center | $871,981 | 1,178 355,080 1,978 |
Accounts Queries Data Sets |
$740.22 $2.46 $440.84 |
NA |
| 20. Instructional Technology Support/CTL and TLTL | $499,723 | 3,848 9,071 277 |
Contacts Hours Projects |
$129.87 $55.09 $1,804.05 |
93.5% |
| 21. Instructional Computing | $238,905 | 15,401 16,693 |
Instruction Accounts CPU Hours |
$15.51 $14.31 |
89.4% |
| 22. Library Systems | $1,274,090 | 79,796,000 4,462 |
On-Line Transactions Development Hours |
$0.02 $285.54 |
90.5% |
| 23. Listserve | $31,099 | 120,460 531 |
Subscribers Lists |
$0.26 $58.57 |
93.7% |
| 24. Media Services | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| 25. Messaging/Electronic Mail | $402,794 | 178,587,226 65,967 391,825,204 |
Messages Delivered Mail Accounts Mb Received |
$0.002 $6.11 $0.001 |
93.1% |
| 26. Networks: | $4,341,125.33 | ||||
| Integrated Network Services | $1,387,941.18 | 3,228 165 |
Students Classes |
$429.97 $8,411.76 |
NA |
| Internet | $350,254 | 15 | Mb Pipe Line | $23,350.29 | 91.5%* |
| IUBnet | $1,821,026 | 25,195 133 |
Network Connections Buildings |
$72.28 $13,691.92 |
91.5% |
| IUPUInet | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| IUnet | $316,118 | 46,605,783,104 | Packets | $0.00001 | 91.5% |
| LANs | $54,476 | 25,195 | Ports | $2.16 | 92.7%* |
| Remote Access | $411,310 | 691 8,000,000 |
Lines (modems) Calls Answered |
$595.24 $0.05 |
75.1%* |
| Video | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| 27. Newsgroups | $57,757 | 2,129,566 59,328,088 |
Reader Connections Articles |
$0.03 $0.001 |
85.6% |
| 28. Online Learning Technology Support | $150,000 | ||||
| 29. Other Applications | $286,976 | 8,371 | Hours | $34.28 | NA |
| 30. Printing and Other Output | $164,032 | 1,528,103 401 |
Printed Jobs Printed Queues |
$0.11 $409.06 |
87.6%* |
| 31. Publications/Documentation: | $339,615 | ||||
| Electronic Publications Design | $107,478 | 1,614,021 172 |
Documents Distributed Documents Produced |
$0.07 $624.87 |
88.2% |
| Public Information | $117,747 | 42,304 | Documents Distributed | $2.78 | 90.2% |
| Technical Documentation | $114,390 | 24,851 | Documents Distributed | $4.60 | 90.2% |
| 32. Research Computing | $1,106,703 | 827 27,942 |
User Accounts CPU Hours |
$1,338.21 $39.61 |
91.2% |
| 33. Security Administration | $293,746 | 284,738 92 50 |
User ID Products/Systems Projects |
$1.03 $3,192.89 $5,874.91 |
NA |
| 34. Software Site Licenses* | $1,884,763 | 104,833 | Faculty/Staff/Students | $17.98 | 93.1%* |
| 35. Stat & Math Center: | $259,255 | 98.8% | |||
| Extended Consulting | $48,248 | 30 | Contacts | $1,608.28 | |
| Hardware/Software Acquisition Consulting | $59,498 | 800 | Contacts | $74.37 | |
| On-Line Information Resources | $45,802 | 355,725 | Contacts | $0.13 | |
| Telephone, E-Mail & Other Walk-in Consulting | $105,707 | 3,200 | Contacts | $33.03 | |
| 36. Student Information Systems (Registration, FAMS, etc.) | $2,617,835 | 75,490,000 17,162 |
On-Line Transactions Development Hours |
$0.03 $152.54 |
94.3% |
| 37. Student Technology Centers:* | $5,025,341 | ||||
| Consulting | $1,029,199 | 2,882,288 720,572 35,421 |
Seat Hours Contacts IUB Students |
$0.36 $1.43 $29.06 |
92.1% |
| Hardware | $2,595,147 | 6,325,000 1,150 35,421 |
Seat Hours Seat IUB Students |
$0.41 $2,256.65 $73.27 |
94.4% |
| Printing | $594,601 | 48 15,237,800 35,421 |
Printers Printed Pages IUB Students |
$12,387.52 $0.04 $16.79 |
94.4% |
| Support | $0 | (IUPUI Service Only) | (IUPUI Service Only) | NA | |
| Software | $806,393 | 6,325,000 1,150 35,421 |
Seat Hours Seat IUB Students |
$0.13 $701.21 $22.77 |
97.4% |
| 38. Support Center: | $1,265,181 | ||||
| E-Mail Consulting | $79,768 | 16,337 2,295 |
Contacts Hours |
$4.88 $34.76 |
90.3% |
| Extended Consulting | $37,452 | 649 400 |
Contacts Hours |
$57.71 $93.63 |
92.3% |
| Knowledge Base | $486,345 | 4,431,271 8,760 |
Web Hits Hours Available |
$0.11 $55.52 |
90.3% |
| Telephone Consulting | $467,273 | 67,318 2,295 |
Contacts Hours |
$6.94 $203.60 |
88.0% |
| Walk-In Consulting | $194,343 | 56,594 2,295 |
Contacts Hours |
$3.43 $84.68 |
92.3% |
| 39. Telephone Services: | $10,954,335 | ||||
| Cellular | $222,862 | 4,836 | Phones/Month | $46.08 | 78.5% |
| Conference Calls | $147,282 | 358 | Calls | $411.40 | 89.8% |
| Consulting and Support | $777,590 | 4,974 | Work Orders | $156.33 | 93.4% |
| Dial Tone | $3,765,210 | 235,200 | Dials/Month | $16.01 | 95.5%* |
| Directory Publications | $89,705 | 54,900 | Directories | $1.63 | 95.8% |
| Long Distance | $3,795,113 | 24,352,561 4,788,237 |
Minutes Calls |
$0.16 $0.79 |
91.2%* |
| Paging | $50,845 | 6,636 | Pagers | $7.66 | 91.7% |
| Special Services | $386,951 | 6,828 | Work Orders | $56.67 | 92.2%* |
| Switchboard Information and Answering Services | $958,017 | 1,061,898 8,760 |
Calls Hours |
$0.90 $109.36 |
96.8% |
| Telephone Repair | $760,758 | 4,060 | Work Orders | $187.38 | 95.7% |
| 40. University Telecommunications: | $134,865 | NA | |||
| Consulting & Application Support | $58,660 | 960.00 | Hours | $61.10 | NA |
| Voice Systems Design Support | $76,205 | 1,000.00 | Hours | $76.21 | NA |
| 41. Unix Workstation Support: | $343,981 | 85.9% | |||
| Extended Consulting | $157,540 | 1,800 | Contacts | $87.52 | |
| Hardware/Software Acquisition Consulting | $36,579 | 170 | Contacts | $215.17 | |
| On-Line Information Resources | $68,003 | 8,000,000 | Hits | $0.01 | |
| Telephone, E-Mail & Other Walk-In Consulting | $81,859 | 2,000 | Contacts | $40.93 | |
| 42. Usability Testing | $79,334 | 1,243 15 |
Hours Projects |
$63.82 $5,288.95 |
NA |
| 43. Virtual Reality/Virtual Environment | $141,000 | 3,000 27 |
Hours Projects |
$47.00 $5,222.21 |
96.6% |
| 44. World Wide Web Services | $468,341 | 304,764,650 1,592 11,000 |
Accesses Accounts Contacts |
$0.002 $294.18 $42.58 |
94.7% |
| TOTAL | $43,752,275 | 97.0% | |||
| * User Satisfaction Survey was conducted by Statistical and Mathematical Computing. Survey Summary is posted on http://www.indiana.edu/~uitssur/survey/summary99.html |
| 1. Account Administration satisfaction rating is specific to online UITS sign-up system for computer accounts. |
| 11. Departmental Computing Support Delivery: Hardware/Software Acquisition Consulting rating is specific to ACCESS Microcenter. |
| 19. Information Access: Decision Support Systems rating is the average ratings specific to Financial System Reporting Environment (91.5%) and Decision Support Software (84.6%). |
| 26. Network: Internet, IUBNet and IUNet rating is the average ratings specific to reliability of office or laboratory direct network connection (94.6%) and speed of office or laboratory direct network connection (88.4%). |
| 26. Network: LAN rating is specific to LAN lab support. |
| 26. Network: Remote Access rating is specific to dial-in modem services. |
| 30. Printing and Other Output rating is the average ratings specific to printing from University Information Systems to central printers at IUPUI printing services (80.8%) and to local/departmental printers (94.3%). |
| 34. Software Site Licenses rating is the average ratings specific to getting software via SoftServe/IUWare Online (91%). Software Site Licenses cost includes Microsoft ELA expenses previously incurred by campuses and not through UITS. |
| 37. Student Technology Centers: UITS supports and funds all Student Technology Centers in Bloomington, whereas at IUPUI, UITS supports and funds only one 24-hour center while providing baseline consulting in the other centers. |
| 39. Telephone Services: Dial Tone Rating is the average ratings of campus housing telephone service (95.1%) and campus office telephone service (95.9%). |
| 39. Telephone Services: Long Distance rating is the average ratings specific to campus housing long distance service (87.1%) and campus office long distance service (95.3%). |
| 39. Telephone Services: Special Services rating is the average ratings specific to campus housing voice mail services (94%), campus housing optional telephone features (89.8%), campus voice mail services (92.5%) and optional telephone features and packages (92.3%). |
| 44. World Wide Web Services rating is the average ratings specific to publishing on IU Web servers (96.3%), browsing on IU Web servers (99%) and AltaVista Forum for instruction conferencing (92.2%). |
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| OIT Home | IUB Home | IU HomeLast revised 4 March 2000
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