| NOTE: The report on Cost and Quality of Services is prepared using budgeted expenses for the fiscal year. This year's budget is the first to include the budgeted expenses funded by the Special State Appropriations for IT (the Strategic Plan funding). These funds were used to support many of the services listed below. In many cases the expenses were budgeted in this year to reflect anticipated purchases or upgrades of hardware or software. The corresponding change in metrics or in user satisfaction may lag behind the expenditure due to many factors, including the timing of installations, learning curves surrounding the new technology, and user adoption rates. |
| Service | Annual Cost |
Measurement Units | Unit Cost | User Satisfaction* |
|
|---|---|---|---|---|---|
| 1. Account Administration | $249,189 | 302,403 58,740 |
User ID's Actions |
$0.82 $4.24 |
NA |
| 2. Advanced Visualization (VR/VE): | $426,230 | 20 2,000 |
Projects Hours |
$21,311.50 $213.12 |
100.0% |
| 3. Authentication Services | $259,458 | 8,090 | Safeword Cards | $32.07 | 89.0% |
| 4. Cable TV | $80,412 | 10,000 | Drops | $8.04 | NA |
| 5. Classroom Technology | $619,970 | ||||
| Fixed Classroom Technology | $0 | (IUPUI Only) | (IUPUI Only) | ||
| Mobile Classroom Technology | $0 | (IUPUI Only) | (IUPUI Only) | ||
| Classroom Technology Upgrades | $619,970 | 36,201 | Students Served | $17.13 | 88.6% |
| 6. Collaborative Technologies | $3,691 | NA | |||
| 7. Computer Installation and Repair | $0 | (IUPUI Only) | (IUPUI Only) | ||
| 8. Conferencing | $62,586 | 150 | Conferences | $417.24 | NA |
| 9. Data Archival/Massive Data Storage | $1,131,691 | 7,500 | Gb | $150.89 | 96.3% |
| 10. Database Administration | $674,388 | 211 318 14 |
Databases Gb's Servers |
$3,196.15 $2,120.72 $48,170.55 |
NA |
| 11. Database/Data Management Support | $601,819 | 4,100 4,080 13,400 |
DB Systems DBA Contact User Contacts |
$146.79 $147.50 $44.91 |
88.0% |
|
12. Departmental Computing Support Delivery: |
$755,227 | ||||
| Advising and Departmental Services | $418,184 | 255 240 6,484 |
LSP Depts/Ctrs/Institutes Faculty & Staff |
$1,639.94 $1,742.43 $64.49 |
96.8% |
| Distributed Support Infrastructure (PICS) | $126,879 | 255 6,484 240 |
LSP Faculty & Staff Depts/Ctrs/Institutes |
$497.57 $19.57 $528.66 |
96.8% |
| Education/Certification (EdCert) Program | $63,996 | 30
880 500 |
Class Sessions
Hours of Instruction Students |
$2,133.20
$72.72 $127.99 |
NA |
| Hardware/Software Acquisition Consulting | $37,660 | 240 6,484 255 |
Depts/Ctrs/Institutes Faculty & Staff LSP |
$156.92 $5.81 $147.69 |
100.0% |
| Infrastructure Application & Technology Assessment/Development | $108,508 | 240 6,484 255 |
Depts/Ctrs/Institutes Faculty & Staff LSP |
$452.11 $16.73 $425.52 |
NA |
| 13. Desktop Computing Environment for Faculty & Staff | $951,722 | NA | |||
|
14. Digital Library Technologies |
$224,512 | NA | |||
|
15. Education Program: |
$1,094,363 | ||||
| Computer-Based Training Program (CBT's) | $608,921 | NA | |||
| General Computing Classes (PROSTEPS) | $203,393 | 1,256 4,341 299 |
Hours of
Instruction Students Class Sessions |
$161.94 $46.85 $680.24 |
94.9% |
| JumpStart Classes (STEPS) | $233,204 | 13,291 1,446 482 |
Students Hours of Instruction Class Sessions |
$17.55 $161.28 $483.83 |
94.9% |
| Self-Study Programs | $22,914 | 91.3% | |||
|
Student Technology at IU (STIU) |
$25,931 | 95.9% | |||
| 16. Electronic Lockers | $225,665 | 25,000 460 |
Bookbag Users Gb's |
$9.03 $490.58 |
92.6% |
| 17. Electronic Text Resources: | $171,426 | NA | |||
| Consulting | $31,151 | 1,000 | Contacts | $31.15 | NA |
| Education | $3,020 | 75 | Contacts | $40.27 | NA |
| On-Line Information Resources | $100,870 | 1,750,000 | Web Accesses | $0.06 | NA |
| Public Workstation Access | $36,386 | 4,100 | Uses | $8.87 | NA |
| 18. Financial & Procurement Systems (FIS, TOPS, etc.): | $2,608,937 | 92.4% | |||
| Electronic Research Administration System | $1,495,196 | 92.4% | |||
| Financial & Procurement Systems-Legacy | $1,113,741 | 19,344
22,015,000 |
Development Hours
Online Transaction |
$57.58
$0.05 |
92.4% |
| 19. Global Name Space Management | $125,180 | 205,615 | User IDs | $0.61 | NA |
| 20. High Performance Computing: | $1,410,085 | ||||
| Distributed Memory | $1,258,625 | 490,910 617 |
CPU Hours User Accounts |
$2.56 $2,039.91 |
94.1% |
| Shared Memory | $65,453 | 247,326 143 |
CPU Hours User Accounts |
$0.26 $457.71 |
NA |
| Commodity Clusters (Parallel PC Clusters) | $86,007 | NA | |||
| 21. Human Resource Systems (HRIS, etc.): | $3,702,629 | 92.8% | |||
| Human Resource System-Legacy | $293,616 | 1,269
99,500 |
Development Hours
Online Transaction |
$231.38
$2.95 |
92.8% |
| New Human Resource Management System | $3,409,013 | 7,365 | Development Hours | $462.87 | 92.8% |
| 22. Information Access: | $2,111,935 | ||||
| Decision Support Systems | $1,325,261 | 2,325 900 440,000,000 |
Accounts Datastructures Inputs/Outputs |
$570.00 $1,472.51 $0.00 |
95.0% |
| Information Center | $786,674 | 1,170 1,970 355,080 |
Accounts Datasets Queries |
$672.37 $399.33 $2.22 |
92.7% |
| 23. Instructional Technology Support/CTL and TLTL | $663,233 | 9,100 3,900 280 |
Hours
Contacts Projects |
$72.88 $170.06 $2,368.69 |
96.6% |
| 24. Instructional Computing | $134,718 | 12,901
4,805 |
Accounts
Interactive Sessions CPU Hours |
$10.44
$28.04 |
91.3% |
| 25. Library Systems: | $1,528,099 | 90.8% | |||
| Library Systems-Legacy | $1,115,545 | 4,060
87,775,600 |
Development Hours
Online Transaction |
$274.76
$0.01 |
90.8% |
| New Library System | $412,554 | 90.8% | |||
| 26. Listserve | $25,121 | 150,000 700 |
Subscribers Lists |
$0.17 $35.89 |
92.7% |
| 27. Media Services | $0 | (IUPUI Only) | (IUPUI Only) | ||
| 28. Messaging/Electronic Mail | $738,193 | 343,454,850 158,817,374 68,298 |
Mb's Messages Accounts |
$0.00 $0.00 $10.81 |
86.6% |
| 29. Networks: | $12,673,250 | ||||
| Abilene/vBNS/Internet2 | $8,596,872 | 94.9% | |||
| Commodity Internet | $313,339 | 207,680,000 | Packets (thousands) | $0.00 | 94.9% |
| Converged Technologies | $92,865 | 94.9% | |||
| Integrated Network Services | $343,952 | 94.9% | |||
| IUBnet | $1,862,739 | 94.9% | |||
| IUnet | $328,073 | 94.9% | |||
| IUPUInet | $0 | (IUPUI Only) | (IUPUI Only) | ||
| LANs | $57,809 | 27,496 | Ports | $2.10 | 94.2% |
| Remote Access | $875,645 | 9,000,000
1,300 |
Calls
Lines |
$0.10 $673.57 |
86.9% |
| TransPAC | $201,956 | 94.9% | |||
| Video | $0 | (IUPUI Only) | (IUPUI Only) | ||
| 30. Newsgroups | $33,495 | 3,803,624 51,365,112 |
Connections Articles Read |
$0.01 $0.00 |
95.5% |
| 31. Online Learning Technology Support | $262,650 | 91.3% | |||
| 32. Other Applications | $357,143 | ||||
| 33. Printing and Other Output | $174,262 | 1,657,620 438 |
Jobs Printed Print Queries |
$0.11 $397.86 |
NA |
| 34. Publications/Documentation: | $417,186 | ||||
| Events | $58,256 | NA | |||
| Planning | $59,981 | NA | |||
| Public Relations | $117,625 | 45,227 | Documents Distributed | $2.60 | NA |
| Technical Documentation | $15,123 | NA | |||
| User Information - Electronic | $85,796 | 88.8% | |||
| User Information - Printed | $80,405 | 92.3% | |||
| 35. Research Computing | $1,108,736 | 220 6,010 |
Accounts CPU Hours |
$5,039.71 $184.48 |
97.3% |
| 36. Security Administration | $515,970 | 60 98 |
Projects Worked On Systems Acted On |
$8,599.50 $5,265.00 |
NA |
| 37. Software Site Licenses | $2,182,274 | 105,328 | Faculty/Staff/Students | $20.72 | 93.9% |
| 38. Stat & Math Center: | $259,583 | 85.9% | |||
| Extended Consulting | $39,000 | 15 | Contacts | $2,600.03 | 85.9% |
| Hardware/Software Acquisition Consulting | $45,412 | 700 | Contacts | $64.87 | 85.9% |
| On-Line Information Resources | $65,268 | 355,000 | Contacts | $0.24 | 85.9% |
| Telephone, E-Mail & Other Walk-in Consulting | $109,903 | 3,000 | Contacts | $36.63 | 85.9% |
| 39. Student Information Systems (Registration, FAMS, etc.) | $9,714,839 | 98.6% | |||
| New Student Information System | $6,902,195 | 6,521 | Development Hours | $1,058.46 | 98.6% |
| Student Information System-Legacy | $2,812,644 | 9,733
76,000,000 |
Development Hours
Online Transaction |
$288.98
$0.04 |
98.6% |
| 40. Student Technology Centers: | $4,587,308 | ||||
| Consulting | $1,092,039 | 35,000
5,615,984 |
Students Contacts Seat Hours |
$31.20
$0.19 |
91.8% |
| Hardware | $1,909,248 | 7,499,520 1,305 35,000 |
Seat Hours Seats Students |
$0.25 $1,463.03 $54.55 |
96.4% |
| Printing | $748,251 | 16,000,000 52 35,000 |
Printed Pages Printers Students |
$0.05 $14,389.45 $21.38 |
87.2% |
| Software | $837,770 | 7,499,520
1,305 35,000 |
Seat Hours
Seats Students |
$0.11
$641.97 $23.94 |
98.3% |
| 41. Support Center: | $1,374,683 | ||||
| Eclipse | $0 | (IUPUI Only) | (IUPUI Only) | ||
| E-Mail Consulting | $105,712 | 2,295 20,000 |
Operating Hours Contacts |
$46.06 $5.29 |
89.8% |
| Extended/Carry In Consulting | $52,434 | 1,000 600 |
Contacts Operating Hours |
$52.43 $87.39 |
NA |
| Knowledge Base | $493,190 | 8,760 6,050,000 |
Operating Hours Web Accesses |
$56.30 $0.08 |
93.9% |
| Telephone Consulting | $502,131 | 2,295 71,000 |
Operating Hours Contacts |
$218.79 $7.07 |
89.5% |
| Walk-In Consulting | $221,216 | 60,000 2,295 |
Contacts Operating Hours |
$3.69 $96.39 |
96.3% |
| 42. Telephone Services: | $11,094,999 | ||||
| Cellular | $311,065 | 5,250 | Phones Per Month | $59.25 | 96.9% |
| Conference Calls | $42,519 | 605 | Calls | $70.28 | 98.0% |
| Consulting and Support | $276,891 | 5,500 | Work Orders | $50.34 | 96.2% |
| Converged Technologies | $94,658 | 96.2% | |||
| Dial Tone | $5,463,336 | 240,612 | Lines (Annual) | $22.71 | 97.2% |
| Directory Publications | $45,626 | 56,600 | Directories | $0.81 | 96.9% |
| Long Distance | $3,198,921 | 5,140,326 23,623,172 |
Calls Minutes |
$0.62 $0.14 |
96.3% |
| Paging | $64,027 | 6,700 | Pagers Per Month | $9.56 | 80.9% |
| Special Services | $426,429 | 70 | Workorders | $6,091.84 | 94.1% |
| Switchboard Information and Answering Services | $460,065 | 1,016,653 8,760 |
Calls Operating Hours |
$0.45 $52.52 |
98.2% |
| Telephone Repair | $711,461 | 4,500 | Work Orders | $158.10 | 93.9% |
| 43. University Telecommunications: | $136,517 | NA | |||
| Consulting & Application Support | $66,680 | 1,093 | Hours | $61.01 | NA |
| Voice Systems Design Support | $69,837 | 1,138 | Hours | $61.37 | NA |
| 44. Unix Workstation Support: | $410,913 | 99.3% | |||
| Extended Consulting | $176,238 | 1,900 |
Contacts |
$92.76 |
99.3% |
| Hardware/Software Acquisition Consulting | $73,950 |
200 |
Contacts | $369.75 | 99.3% |
| On-Line Information Resources | $67,554 | 9,000,000 | Web Accesses | $0.01 | 99.3% |
| Telephone, E-Mail & Other Walk-In Consulting | $93,172 | 1,800 | Contacts | $51.76 | 99.3% |
| 45. Usability Testing | $102,366 | 300 16 |
Hours Projects |
$341.22 $6,397.87 |
NA |
| 46. World Wide Web Services | $519,862 | 450,000,000 2,200 10,000 |
Accesses to Server Info Provider Account Info Provider Contacts |
$0.00 $236.30 $51.99 |
97.6% |
| TOTAL | $66,506,516 | 98.1% | |||
| * User Satisfaction Survey was conducted by Statistical and Mathematical Computing. Survey Summary is posted on http://www.indiana.edu/~uitssur/survey/summary00.html |
| 5. The satisfaction rating for Classroom Technology Upgrades is a weighted average of satisfactions reported for Instructional Supports Services Staff (95.4%), Instructional Supports Services Classroom Equipment (85.7%), Advanced Technology Classrooms (87%), overall satisfaction with Classroom Facilities (70.3%) and overall support with instructional technology support in the classroom (86.4%). |
| 9. Data Archival/Massive Data Storage: The costs above do not include the value of goods received through the STK Mass Store Grant, with a declared value of $560K. |
| 11. Database/Data Management Support satisfaction rating is the average of ratings specific to Consulting Support for Departmental and Research Databases and Spreadsheets (87.6%) and Consulting Support for GIS in Research (89.3%). |
| 18. Financial & Procurement Systems satisfaction rating is the average of ratings for FIS (94.6%), TOPS (86.7%), Web Based Purchasing (92.8%), and FDRS (95.5%). |
| 20. High Performance Computing - Distributed Memory: The costs above do not include the value of goods received through the IBM Shared University Research (SUR) Grant, with a declared value of $1MM. |
| 29. Network: Remote Access rating is specific to dial-in modem services. |
| 37. Software Site Licenses averages ratings specific to getting software via SoftServe/IUWare Online (92.1%) and by IUWare CD-ROM (95.2%). |
| 38. Stat and Math Center - Online Information: The number of contacts is for IUB and IUPUI combined. Thus the cost per contact shown is the total cost for both campuses allocated to total contacts. The costs shown are for this campus only. |
| 40. Student Technology Centers: UITS supports and funds all Student Technology Centers in Bloomington, whereas at IUPUI, UITS supports and funds only one 24-hour center while providing baseline consulting in the other centers. |
| 42. Telephone Services: Dial Tone Rating is the average ratings of campus housing telephone service (80.4%) and campus office telephone service (97.1%), and campus office telephone equipment (92.1%). |
| 42. Telephone Services: Long Distance rating is the average ratings specific to campus housing long distance service (95.8%) and campus office long distance service (99.3%). |
| 42. Telephone Services: Special Services rating is the average ratings specific to campus housing voice mail services (94.9%), and campus office voice mail services (93.0%). |
| 44. World Wide Web Services rating is the average ratings specific to publishing on IU Web servers (97.3%), browsing on IU Web servers (98.6%), Personal Web home pages on Ezinfo (97.8%) and AltaVista Forum for instruction conferencing (90.5%). |
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