Financial Reports and References
REPORTS ON COST AND QUALITY OF SERVICES
About:
| (For more information about the UITS Report on Cost and Quality of Services, contact Laurie Antolovic', Chief Finance Officer ) |
Office of the Vice President for Information Technology |
| University Information Technology Services |
Report on Cost and Quality of Services |
This report represents a full costing of the listed services and includes the following cost categories:
A. DIRECT COSTS OF PROVIDING SERVICES |
| These costs are incurred directly by the divisions providing the services: |
Salaries, Wages and Benefits |
| Staff Training and Travel |
| Staff Hardware and Software Tools |
| Supplies and Expenses |
Hardware Life Cycle Cost (or Depreciation) |
| Hardware Maintenance |
| Software Licenses |
| Software Maintenance |
B. ORGANIZATIONAL SUSTAINING SERVICES |
Same categories of cost as A. above incurred in the following UITS Organizational Support Offices: |
| Facilities Management |
| Financial Services |
| Human Resource Services |
| Front Desk Services (Receptionist) |
| Vice President's Office |
Notes:
Organizational sustaining service costs are allocated after direct costs have been calculated.
The User Satisfaction Ratings come from the Annual UITS User Survey that is administered for UITS on both the IUB and IUPUI campuses by third parties.
