| Service | Annual Cost |
Measurement Units | Unit Cost | User Satisfaction* |
|
|---|---|---|---|---|---|
| 1. Account Administration | $89,085 |
329,680 16,544 |
User IDs Actions |
$0.27 $5.38 |
88.2% |
| 2. Advanced Visualization (VR/VE) | $305,491 | 18 2,800 |
Projects
Hours |
$16,971.70
$109.10 |
100.0% |
| 3. Authentication Services (*Reflects costs and measurement units for entire University) | $217,386 |
367,743 340,073,472 717,921 9,759 731,593 |
Kerberos
Principles Kerberos Transactions Safeword Card Trans. Safeword Cards User IDs |
$0.59 $0.001 $0.30 $22.28 $0.30 |
89.7% |
| 4. Cable TV | $114,262 | 1,031 | Drops | $9.24 | NA |
| 5. Classroom Technology | $2,116,091 | 87.7% | |||
| Classroom Technology (Fixed) | $1,331,124 |
30,360 689 2,650 |
Students Class Sections Service Requests |
$43.84 $1,931.97 $502.31 |
87.7% |
| Classroom Technology (Mobile) | $784,967 |
106,442 5,573 27,350 |
Students Class Sections Service Requests |
$7.37
$140.85 $28.70 |
87.7% |
| Non General Inventory Classrooms | $0 | (IUB Only) | (IUB Only) | ||
| 6. Collaborative Technologies (*Reflects costs and measurement units for entire University) | $180,874 | 9 | Projects | $20,097.13 | NA |
| 7. Conferencing | $0 | (IUB Only) | (IUB Only) | ||
| 8. Data Archival/Massive Data Storage | $104,964 |
112,000 50 1,000,000 |
# of Files # of Users Storage Used (in MB) |
$0.94 $2,099.28 $0.10 |
91.9% |
| 9. Database Administration | $76,693 | 37 |
Servers |
$2,072.78 |
NA |
| 10. Database/Data Management Support | $0 | (IUB Only) | (IUB Only) | ||
| 11. Departmental Computing Support Delivery: | $428,855 | NA | |||
| Advising and Departmental Services | $290,748 |
197 180 6,357 65 |
LSP
Depts/Ctrs/Institutes Faculty & Staff Executives Supported |
$1,475.88 $1,615.27 $45.74 $6,597.77 |
88.1% |
| Distributed Support Infrastructure (PICS) | $55,986 |
197 6,357 180 |
LSP
Faculty & Staff Depts/Ctrs/Institutes |
$284.19
$8.81 $311.03 |
92.2% |
| Education/Certification (EdCert) Program | $19,462 |
104 10 300 |
Students Class Sessions Hours of Instruction |
$187.13
$1,946.19 $64.87 |
94.3% |
| Hardware/Software Acquisition Consulting | $18,082 | 197
180 6,357 |
LSP
Depts/Ctrs/Institutes Faculty & Staff |
$91.79 $100.45 $2.84 |
NA |
| Infrastructure Appl. & Tech. Assessment/Development | $44,577 | 197
180 6,633 |
LSP
Depts/Ctrs/Institutes Faculty & Staff |
$226.28 $247.65 $6.72 |
NA |
| 12. Digital Library Technologies | $0 | (IUB Only) | (IUB Only) | ||
| 13. Education Program: | $596,456 | NA | |||
| Computer-Based Training Program (CBT's) - NETg (*Reflects costs and measurement units for entire University) | $292,148 | 337
6,581 4,225 22,338 |
Courses
Taken
Courses Launched Users CDs Distributed |
$866.91
$44.39 $69.15 $13.08 |
83.1% |
| General Computing Classes (PROSTEPS) | $145,822 | 668 1,266 152 |
Hours of
Instruction
Students Class Sessions |
$218.30 $115.18 $959.36 |
87.3%
|
| JumpStart Classes (STEPS) | $122,425 | 841 604 96 |
Students Hours of Instruction Class Sessions |
$145.57 $202.69 $1,275.26 |
87.3% |
| Self-Study Programs | $8,164 | ||||
| Student Technology at IU (STIU) | $27,897 | 114
4,912 220 |
Hours
of Instruction
Participants Sessions |
$244.71
$5.68 $126.80 |
NA |
| 14. Electronic Lockers | $9,592 | 4,644 23 |
Bookbag Users Gb's |
$2.07 $417.04 |
82.7% |
| 15. Electronic Text Resources: | $0 | (IUB Only) | (IUB Only) | ||
| Consulting | $0 | (IUB Only) | (IUB Only) | ||
| Education | $0 | (IUB Only) | (IUB Only) | ||
| On-Line Information Resources | $0 | (IUB Only) | (IUB Only) | ||
| Public Workstation Access | $0 | (IUB Only) | (IUB Only) | ||
| 16. Financial & Procurement Systems | $0 | (IUB Only) | (IUB Only) | ||
| Electronic Research Administration System | $0 | (IUB Only) | (IUB Only) | ||
| Financial & Procurement Systems-Legacy | $0 | (IUB Only) | (IUB Only) | ||
| 17. Global Directory Services (Global Name Space Management) | $0 | (IUB Only) | (IUB Only) | ||
| 18. Grid Computing | $23,803 | 12 | Applications | $1,983.57 | NA |
| 19. High Performance Computing | $453,084 | 97.0% | |||
| Distributed Memory | $357,826 | 7,842 82 |
CPU Hours
User Accounts |
$45.63 $4,363.73 |
NA |
| Commodity Clusters (Parallel PC Clusters) | $33,651 | 221,165 | CPU Hours | $0.15 | NA |
| Shared Memory | $61,607 | 12,842
6 |
CPU
Hours
User Accounts |
$4.80
$10,267.86 |
NA |
| 20. Human Resource Systems (HRIS, etc): | $0 | (IUB Only) | (IUB Only) | ||
| Human Resource System-Legacy | $0 | (IUB Only) | (IUB Only) | ||
| New Human Resource Management System | $0 | (IUB Only) | (IUB Only) | ||
| 21. Information Access: | $5,704 | NA | |||
| Decision Support Systems | $138 | 94.8% | |||
| Information Center | $5,566 | 88.4% | |||
| 22. Instructional Technology Support/CTL and TLTL | $761,736 | 7,280
9,642 |
Hours
Contacts |
$104.63
$79.00 |
95.5% |
| 23. Instructional Computing/Research Applications | $8,305 | 910
33,602 |
Accounts
Interactive Sessions |
$9.13
$0.25 |
91.2% |
| 24. Library Systems | $0 | (IUB Only) | (IUB Only) | ||
| Library Systems-Legacy | $0 | (IUB Only) | (IUB Only) | ||
| New Library System | $0 | (IUB Only) | (IUB Only) | ||
| 25. Listserve | $5,598 | 149,070 54,557,521 1,370 285,791 |
Subscribers Recipients Lists Postings |
$0.04 $0.0001 $4.09 $0.02 |
86.0% |
| 26. Media Services | $202,378 | NA | |||
| Video Production Projects | $67,835 | 35 | Workorders | $1,938.14 | NA |
| Distributed Education Projects | $134,543 | 27 | Workorders | $4,983.07 | 72.2% |
| 27. Messaging/Electronic Mail | $695,627 | 32,960,738 100,358,252 73,527 |
Mb's Messages Accounts |
$0.02 $0.01 $9.46 |
79.3% |
| 28. Networks: | $3,458,506 | NA | |||
| Abilene/Global Networking/Internet2 | $359,835 | 94.0% | |||
| Commodity Internet | $195,821 | 199,711,467
176 312 |
Packets
(thousands)
Terabytes Received Terabytes Sent |
$0.001 $1,111.35 $627.10 |
94.0% |
| Converged Technologies | $4,835 | NA | |||
| Integrated Network Services | $313,738 | $25,841 | Accesses | $12.14 | 94.0% |
| IUBnet | $0 | (IUB Only) | (IUB Only) | ||
| IUPUInet | $1,217,653 | 97.5% | |||
| IUnet | $422,525 | 1,542
154,230,484 |
Gb's
Packets (thousands) |
$273.96
$0.003 |
NA |
| LANs | $496,360 | 17,923 235 |
Ports
LANs |
$27.69 $2,112.17 |
94.0% |
| Remote Access | $368,905 | 6,507,705 1,035 |
Calls
Lines |
$0.06 $356.43 |
86.9% |
| TransPAC | $59,000 | 94.0% | |||
| Video | $19,834 | NA | |||
| 29. Newsgroups | $0 | (IUB Only) | (IUB Only) | ||
| 30. Online Learning Technology Support/Oncourse (*Reflects costs and measurement units for entire University) | $844,547 | 100,025 | Users | $8.44 | 91.2% |
| 31. Other Applications | $672,880 | NA | |||
| Departmental Information Services | $471,620 | 2,510 | Development Hours | $187.90 | NA |
| Other Applications | $201,261 | NA | |||
| 32. Portal | $0 | (IUB Only) | (IUB Only) | ||
| 33. Printing and Other Output | $0 | (IUB Only) | (IUB Only) | ||
| 34. Publications/Documentation: | $349,604 | NA | |||
| Events | $57,586 | 25 7,700 |
Events
Participants |
$2,303.45 $7.48 |
NA |
| Planning | $36,381 | 4 200 |
Documents
Produced Documents Distributed |
$9,095.33 $181.91 |
NA |
| Public Relations | $86,057 | 73 1,785,062 |
Documents Produced Documents Distributed |
$1,178.86 $0.05 |
NA |
| User Information-Electronic | $99,379 |
167 1,671,824 |
Documents Produced
Documents Distributed |
$595.08 $0.06 |
85.4% |
| User Information-Printed | $70,200 | 18 170,455 |
Documents Produced
Documents Distributed |
$3,900.01 $0.41 |
91.3% |
| 35. Residence Halls | $0 | (IUB Only) | (IUB Only) | ||
| 36. Security Administration (*Reflects costs and measurement units for entire University) | $651,530 | 65 1,028 731,593 |
Projects Worked On Systems Acted On User IDs |
$10,023.54 $633.78 $0.89 |
NA |
| 37. Software Site Licenses | $123,271 | 33,363 | Faculty/Staff/Students | $3.69 | 89.5% |
| 38. Stat & Math Center: | $143,498 | 97.0% | |||
| Extended Consulting | $4,123 | 11 | Contacts | $374.78 | 97.0% |
| Hardware/Software Acquisition Consulting | $36,561 | 400 | Contacts | $91.40 | 97.0% |
| On-Line Information Resources (*Reflects costs and measurement units for entire University) | $91,422 | 767,722 | Contacts | $0.12 | 97.0% |
| Telephone, E-Mail & Other Walk-in Consulting | $11,391 | 250 | Contacts | $45.57 | 97.0% |
| 39. Student Information Systems (Registration, FAMS, etc.) | $0 | NA | |||
| New Student Information System | $0 | (IUB Only) | (IUB Only) | ||
| Student Information System-Legacy | $0 | (IUB Only) | (IUB Only) | ||
| 40. Student Technology Centers: | $1,258,233 | 95.0 | |||
| Consulting | $848,265 |
27,525 136,068 2,114,256 |
Students
Contacts Seat Hours |
$30.82
$6.23 $0.40 |
89.8% |
| Hardware | $120,591 |
2,730,973 424 27,525 |
Seat Hours Seats Students |
$0.04 $284.41 $4.38 |
91.1% |
| Printing | $1,524 |
680,000 16 27,525 |
Printed Pages Printers Students |
$0.002 $95.28 $0.06 |
NA |
| Software | $287,852 |
2,730,973 424 27,525 |
Seat Hours Seats Students |
$0.11 $678.90 $10.46 |
92.5% |
| 41. Support Center: | $941,204 | NA | |||
| E-Mail Consulting | $21,602 | 3,692 6,314 |
Operating Hours Contacts |
$5.85 $3.42 |
94.4% |
| Eclipse | $75,369 | 8,760 86,636 |
Operating Hours Incidents |
$8.60 $0.87 |
91.9% |
| Extended/Carry In Consulting | $0 | (IUB Only) | (IUB Only) | ||
| On Line Support Services | $65,812 |
8,784 1,600,000 |
Operating Hours
Web Accesses |
$7.49
$0.04 |
88.8% |
| Knowledge Base | $67,474 |
8,784 7,275,197 |
Operating Hours Web Accesses |
$7.68 $0.01 |
88.8% |
| Telephone Consulting | $646,311 | 3,692 53,044 |
Operating Hours Contacts |
$175.06 $12.18 |
90.8% |
| Walk-In Consulting | $64,636 |
15,767 3,692 |
Contacts Operating Hours |
$4.10 $17.51 |
93.1% |
| 42. Telephone Services: | $7,104,207 | NA | |||
| Cellular | $304,264 | 455 | Phones Per Month | $55.73 | 92.1% |
| Conference Calls | $28,885 | 1,472 | Calls | $19.62 | 96.2% |
| Consulting and Support | $458,738 |
7,169 |
Workorders |
$63.99 |
92.4% |
| Converged Technologies | $0 | (IUB Only) | (IUB Only) | ||
| Dial Tone | $3,343,425 |
12,386 70,704,820 |
Lines Per Month Calls |
$22.49 $0.05 |
90.8% |
| Directory Publications | $49,949 | 15,500 | Directories | $3.22 | 89.9% |
| Long Distance | $948,062 |
2,717,486 7,163,726 |
Calls Minutes |
$0.35
$0.13 |
98.5% |
| Paging | $209,578 | 664 | Pagers Per Month | $26.30 | 93.4% |
| Special Services | $235,805 | 69 | Workorders | $3,417.47 | 95.9% |
| Switchboard Information and Answering Services | $1,165,292 |
$1,421,534
8,784 |
Calls
Operating Hours |
$0.82
$132.66 |
82.4% |
| Telephone Repair | $360,209 | 3,105 | Workorders | $116.01 | 91.3% |
| 43. University Telecommunications: | $0 | (IUB Only) | (IUB Only) | ||
| Consulting & Application Support | $0 | (IUB Only) | (IUB Only) | ||
| Voice Systems Design Support | $0 | (IUB Only) | (IUB Only) | ||
| 44. Unix Workstation Support: | $371,155 | 91.6% | |||
| Education Programs | $12,758 | 1 150 |
Students User Group Attendees |
$12,758.26 $8.51 |
91.6% |
| Extended Consulting | $21,191 | 10 3 |
Hours
Contacts |
$2,119.11
$7,063.69 |
91.6% |
| Software/Licensing (*Reflects costs and measurement units for entire University) | $115,211 | 9 | Titles | $12,801.21 | 91.6% |
| On-Line Information Resources (*Reflects costs and measurement units for entire University) | $134,283 | 52,685,237 | Web Accesses | $0.003 | 91.6% |
| Telephone, E-Mail & Other Walk-In Consulting | $33,712 | 600 | Contacts | $56.19 | 91.6% |
| 45. Usability Testing | $0 | (IUB Only) | (IUB Only) | ||
| 46. World Wide Web Services | $151,206 |
71,000,000 330 400 |
Access to Server Info Provider Accts. Info Provider Contacts |
$0.0021 $458.20 $378.01 |
94.1% |
| TOTAL | $22,411,823 | ||||
| * User Satisfaction Survey was conducted by Statistical and Mathematical Computing. Survey Summary is posted on http://www.indiana.edu/~uitssur/survey/iupui2001_summary.htm |
| 3. Authentication Services: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 5. The satisfaction rating for Classroom Technology Upgrades is a weighted average of satisfactions reported for Instructional Supports Services Staff (90.9%), Instructional Supports Services Classroom Equipment (89.4%), and overall satisfaction with instructional technology support in the classroom (83.1%). |
| 6. Collaborative Technologies: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 14. Education Program: Computer Based Training Program (CBTs) - NETg: Costs and measurement of service include costs incurred and services provided at IUB to support this service. |
| 20. High Performance Computing's satisfaction rating is the average of ratings for IU's IBM SP systems (97.4%) and support for high performance computing (96.6%). |
| 27. Media Services - Distributed Education Projects satisfaction rating is the average of ratings for users experience with Virtual Indiana Classrooms (VIC) (66.7%), and Support Services for VIC (77.8%). |
| 29. IUPUInet user satisfaction rating is an average of network reliability (97.9%) and speed (97.2%). |
| 31. Online Learning Technology Support/OnCourse Costs and measurement of service include costs incurred and services provided at University wide to support this service. |
| 36. Security Administration: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 37. Software Site Licenses rating is the average of ratings specific to getting software via IUWare Online (88.3%) and by IUWare CD-ROM (90.6%) and Software distribution for departmental computer support staff (94.6%). |
| 38. Stat and Math Center: Online Information Resources: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 39. Student Information Services' satisfaction rating is the average of ratings for INSITE (96.9%), IUCARE (91.6%), automated bursar bill payment (95.9%), automated registration and drop/add systems (92.4%), and registration on the Web (89.1%). |
| 40. Student Technology Centers: UITS supports and funds all Student Technology Centers in Bloomington, whereas at IUPUI, UITS supports and funds only one 24-hour center while providing baseline consulting in the other centers. |
| 42. Telephone Services: Dial Tone's satisfaction rating is the average of ratings for Campus office/housing telephone (88.8%) and Installation of campus office data jacks and telephones (95.2%). |
| 44. Unix Workstation Support: Software/Licensing: Costs and measurement of service include costs incurred and services provided University wide to support this service. |
| 44. Unix Worstation Support: On-Line Information Resources: Costs and measurement of services include costs incurred and services provided University wide to support this service. |
| 46. World Wide Web Services rating is the average ratings specific to publishing on IUPUI Web servers (95.3%) and Personal Web home pages (89.7%). |
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