| Service | Annual Cost |
Unit Cost/Level |
Unit Cost/Level |
User Satisfaction* |
|---|---|---|---|---|
| 1. Account Administration | $219,636 | $0.97/userid/year 226,655 userids |
$4.93action 44,529 actions on accounts |
91.0% |
| 2. Authentication Services | $101,960 | $37.49/card 2,720 Safeword Cards |
75.0% | |
| 3. Cable TV | $152,611 | $10.17/drop/month 1,250 drops |
NA | |
| 4. Classroom Support and Mobile Equipment Delivery | $1,368,288 | $76.02/delivery 18,000 deliveries |
$67.56/student 20,252 students |
80.8%* |
| 5. Computer Installation and Repair | $640,374 | $168.56/work order 3,800 work orders |
$72.23/hour 8,865/hours |
77.8%* |
| 6. Conferencing | $52,350 | (No Measurements) | NA | |
| 7. Data Archival/Retrieval | $87,250 | $0.03/MB 2,933,944 MB |
NA | |
| 8. Departmental Computing Support Delivery | $496,514 | $95.98/faculty/staff 5,173 faculty/staff |
$2,758.41/school/ unit/ dept 180 schools/units/depts |
76.3% |
| 9. Education Program | ||||
TIPS/STEPS Classes |
120,798 | $3.64/enrollment 33,177 enrollments |
$686.35/class 176 classes |
85.0% |
|
$343.18/hour 352 hrs of class delivery |
|||
PROSTEPS/OUTLOOK Classes |
23,860 | $25.12/enrollment 950 enrollments |
$284.05/class 84 classes |
|
|
$81.16/hour 294 hrs of class delivery |
|||
| 10. Electronic Lockers | $87,250 | $11.46/user 7,614 bookbag users |
$2,029.07/GB 43GB |
80.7% |
| 11. Global Name Space Management | $139,601 | $0.57/record 244,655 records |
$2.05/account 68,000 accounts |
NA |
| 12. Instructional Technology Support/CTL | $211,941 | (No Measurements) | 92.1% | |
| 13. Instructional Computing | $349,001 | (No Measurements) | 90.5% | |
| 14. Listserv | $52,350 | $52.35/list 1,000 lists |
$0.19/posting 282,025/postings |
83.5% |
|
$0.0008/each 69,013,284 mailings |
$5.53/subscriber 9,464 subscribers |
||
| 15. Media Production | $470,523 | $1,936.31/workorder 243 workorders |
84.4% | |
| 16. Messaging/Electronic Mail | $610,753 | $13.72/account 44,500 accounts |
$0.027/message 22,500,000 messages/year |
84.8% |
| 17. Microsoft NT Technology Deployment | NA | |||
| 18. Networks: | 90.5% | |||
Integrated Network Services |
$491,344 | $286.50/reception/originations 1,715 receptions/originations |
NA | |
Internet |
$120,518 | $0.002/1000 packets $59,086,884,375 packets |
88.9%* | |
IUPUInet |
$2,122,833 | $0.00737/1,000 packets 287,766,000,000 packets |
$223.01/connection/year 9,519 connections |
88.9%* |
IUnet |
$193,850 | $ 0.0047/1,000 packets 41,612,306,343 packets |
88.9%* | |
Remote Access |
$105,000 | $282,26/line/year 372 lines (modems) |
$0.04/call 2,597,777 calls answered |
70.8% |
| 19. Newsgroups | $52,350 | $0.15/document 345,600 documents/yr |
$0.005/article 9,726,120 articles sent/yr |
82.96% |
| 20. Other Applications | $522,605 | $72.89/hour 7,170 hours |
NA | |
| 21. Publications/Documentation: | ||||
Electronic Publications Design (Web) |
$223,911 | $710.83/document 315 documents produced |
$0.23/document 989,557 documents distributed |
90.5% |
Public Info (Newsbit, Metromail, Jag News) |
$111,956 | $2,153/document 52 documents produced |
$0.50/document 225,171 documents disbtributed |
90.5% |
Technical Documentation |
$37,319 | $7,463.80/document 5 documents produced |
$5.33/document 7,000 documents distributed |
87.4% |
| 22. Research Computing | $52,350 | 83.6% | ||
| 23. Security Administration | $87,250 | $0.38/userid/year 226,655 userids |
93.8% | |
| 24. Software Site-Licenses | $59,576 | $2.27/faculty/staff/student 26,233 faculty/staff/students |
NA | |
| 25. Student Computing Facilities (Clusters): | ||||
Consulting |
$506,724 | $0.38/seat/hour 1,338,801 seat hours |
89.1% | |
Support |
$609,478 | $0.46/seat/hour 1,338,801 seat hours |
95.8%* | |
| 26. Support Center: | ||||
E-mail Consulting |
$7,021 | $1.19/contact 5,890 contacts |
$8.53/hour 823 hours available |
83.9% |
Knowledge Base |
$8,897 | $0.11/contact 81,440 contacts |
$1.02/hour 8,760 hours available |
83.9% |
Telephone Consulting |
$355,121 | $7.14/contact 49,746 contacts |
$96.19/hour 3,692 hours available |
88.1% |
Walk-in Consulting |
$31,200 | $2.08/contact 15,011 contacts |
$8.45/hour 3,692 hours available |
90.0% |
| 27. System Servers | $735,920 | $18,398/server 40 servers |
$1,362.81/GB 540 GB |
NA |
| 28. Telephone Services: | ||||
Cellular |
$165,310 | $55.10/phone/month 250 phones |
95.4% | |
Consulting and Support |
$413,926 | $61.95/add/move/change 6,682/adds/moves/changes |
96.7% | |
Dial Tone |
$2,850,760 | $21.50/line/month 11,050 lines |
$0.034/call 83,500,000 calls |
97.5% |
Directory Publication |
$52,010 | $3.47/directory 15,000 directories |
94.1% | |
Long Distance |
$521,954 | $0.30/call 1,731,216 calls |
$0.11/minute 4,815,279 minutes |
96.0% |
Paging |
$439,147 | $9.15/pager/month 4,000 pagers |
97.2% | |
Special Services |
$1,122,300 | $603.39/month 155 bills/month |
NA | |
Switchboard Information |
$848,937 | $0.50/call $1,708,876 calls |
$96.91/hour 8,760 hours |
91.0% |
Teleconference Calls |
1,100 calls | 98.2% | ||
| 29. Virtual Reality | $94,792 | $13,541.71/project 7 projects |
$59.24/hour 1,600 hours |
NA |
| TOTAL | $18,129,418 | |||
| *User Satisfaction Survey was conducted by Statistical and Mathmatical Computing. The Survey summary is posted on: http://www.indiana.edu/~uitssur/survey/iupui_summary98.html | ||||
| *Classroom Support
and Mobile Equipment Delivery satisfaction rating is the average of; the ratings specific
to Delivery of Instructional video via Interactive Multimedia Distribution System (IMDS)(72.73%) and Instructional Technology Resources (classroom A/V equipment consulting, delivery,setup, and maintenance, LCD panels, equipment availability)(88.89%). |
||||
| *Computer Installation and Repair satisfaction rating is the average of the ratings specific to Computer hardware installation and repair (78.72%) and Software installation and maintenance (76.84%). | ||||
| *IUPUInet, Internet and IUnet satisfaction rating are the average of the ratings specific to Reliability of office or laboratory direct network connection (89.7%) and speed of office or laboratory direct network connection (88.1%). | ||||
| *Student Computing Facilities (Clusters) Support satisfaction rating is the average of the ratings specific to Student Technology Centers hardware (95.13%) and Student Technology Centers software (96.51%). | ||||
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| OIT Home | IUB Home | IU HomeLast revised 16 February 1999
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Copyright 1998, The Trustees of Indiana University