| Service | Annual Cost |
Measurement Units | Unit Cost | User Satisfaction* |
|
|---|---|---|---|---|---|
| 1. Account Administration | $95,479 | 284,409 | User ID/year | $0.34 | 88.60% |
| 2. Authentication Services | $41,561 | 2,242 | Safeword Cards | $18.54 | 86.20% |
| 3. Cable TV | $177,818 | 1,250 | Drops/Month | $11.85 | NA |
| 4. CICA: | NA | ||||
| General Programming & Workstation Consulting | |||||
| Media Services (audio and video development | (IUB Service Only) | ||||
| Technology Exploration | |||||
| Visualization Consulting | |||||
| 5. Classroom Technology | 85.50% | ||||
| Fixed Classroom Technology | $435,500 | 6,750 35 |
Class Sessions Students/Session(avg) |
$64.52 $1.84 |
85.50% |
| Mobile Classroom Technology | $719,673 | 20,997 35 |
Class
Sessions Students/Session(avg) |
$34.28 $0.98 |
85.50% |
| Special Classroom Technology Awards | (IUB Service Only) | NA | |||
| 6. Computer Installation and Repair | $864,993 | 2,660 5,316 |
Work Orders Hours |
$325.19 $162.71 |
87.00% |
| 7. Conferencing | (IUB Service Only) | NA | |||
| 8. Data Archival/Massive Data Storage | $36,708 | 219 | Gb | $167.62 | NA |
| 9. Database Administration | $92,740 | 635 | Hours | $146.05 | NA |
| 10. Database/Data Management Support | (IUB Service Only) | NA | |||
| 11. Departmental Computing Support Delivery: | 83.80% | ||||
| Advising and Departmental Services | $315,691 | 180 6,134 150 |
Schools/Unit/Dept Faculty & Staff Local Svc Support Provider |
$1753.84 $51.47 $2104.61 |
85.00% |
| Distributed Support Infrastructure (PICS) | $97,433 | 180 6,134 150 |
Schools/Unit/Dept Faculty & Staff Local Svc Support Provider |
$541.29 $15.88 $649.55 |
83.80% |
| Hardware/Software Acquisition Consulting | (IUB Service Only) | NA | |||
| Infrastructure Application & Technology Assessment/Development | $6,637 | (No Measurements) | 83.80% | ||
| 12. Education Program: | 99.00% | ||||
| Education/Certification (EdCert) Program | (IUB Service Only) | NA | |||
| General Computing Classes (PROSTEPS) | $112,466 | 1,924 215 860 |
Students Classes Hrs of Class Delivery |
$58.45 $523.10 $130.77 |
99.00% |
| InfoShares | (IUB Service Only) | NA | |||
| JumpStart Classes (STEPS) | $110,370 | 8,098 422 844 |
Students Classes Hrs of Class Delivery |
$13.63 $261.54 $130.77 |
99.00% |
| Self-Study Programs | (IUB Service Only) | NA | |||
| Workshops and Conferences (including CATC) | $6,253 | (No Measurements) | 99.00% | ||
| 13. Electronic Lockers | $41,644 | 7,485 11.2 |
Bookbag Users Gb's |
$5.56 $3,718.26 |
89.80% |
| 14. Electronic Text Resources: | (IUB Service Only) | NA | |||
| Consulting | (IUB Service Only) | NA | |||
| Education | (IUB Service Only) | NA | |||
| On-Line Information Resources | (IUB Service Only) | NA | |||
| Public Workstation Access | (IUB Service Only) | NA | |||
| 15. Financial & Procurement Systems (FIS, TOPS, etc.) | $2,985 | (No Measurement) | 89.20% | ||
| 16. Global Name Space Management | $25,830 | 284,409 | User ID/year | $0.09 | NA |
| 17. High Performance Computing: | (IUB Service Only) | NA | |||
| IBM SP2 - Production High Performance Computing | (IUB Service Only) | NA | |||
| SCAAMP | (IUB Service Only) | NA | |||
| 18. Human Resource Systems (HRIS, etc.) | $2,252 | (No Measurement) | 86.80% | ||
| 19. Information Access: | 88.20% | ||||
| Decision Support Systems | $1,518 | (No Measurement) | 88.20% | ||
| Information Center | $760 | (No Measurement) | 88.20% | ||
| 20. Instructional Technology Support/CTL and TLTL | $241,692 | 5,040 | Hours | $47.95 | 96.10% |
| 21. Instructional Computing | $93,780 | 2,344 | Network ID's Issued | $40.01 | 96.90% |
| 22. Library Systems | (IUB Service Only) | NA | |||
| 23. Listserve | $136,240 | 957 313,311 70,808,096 8,671,768 |
Lists Postings Recipients Digests |
$142.36 $0.43 $0.0019 $0.02 |
88.70% |
| 24. Media Services | 90.90% | ||||
| Video Production Projects | $156,475 | 102 | Workorders | $1,534.07 | 90.90% |
| Distributed Education Projects | $118,043 | 66 | Workorders | $1,788.52 | 90.90% |
| 25. Messaging/Electronic Mail | $123,690 | 73,514,690 634,795 |
Messages Mbytes |
$0.0017 $0.19 |
85.20% |
| 26. Networks: | NA | ||||
| Integrated Network Services | $90,376 | 1,715 43,338 |
Receptions/Origination Accesses |
$52.70 $2.09 |
NA |
| Internet | $316,126 | 72,085,999 852 |
Packets (thousands) Gb |
$0.004385 $370.87 |
90.50% |
| IUBnet | (IUB Service Only) | NA | |||
| IUPUInet | $1,054,230 | 11,292 5,641 |
Connections Gb |
$93.3608 $186.90 |
90.50% |
| IUnet | $163,736 | 46,605,783 546 |
Packets (thousands) Gb |
$0.0035 $299.88 |
90.50% |
| LANs | $30,624 | (No Measurements) | 80.40% | ||
| Remote Access | $1,260,100 | 488 3,496,354 |
Lines Calls |
$2,582.17 $0.36 |
79.80% |
| Video | $308,400 | 1,984 | Events | $155.44 | NA |
| 27. Newsgroups | $11,531 | 117,408,305 50,332,484 |
Documents/Year Articles/Year |
$0.0001 $0.0002 |
93.70% |
| 28. Online Learning Technology Support | $386,714 | (No Measurements) | 64.10% | ||
| 29. Other Applications | $562,008 | 6,294 | Hours | $89.29 | NA |
| 30. Printing and Other Output | $27,875 | (No Measurements) | NA | ||
| 31. Publications/Documentation: | NA | ||||
| Electronic Publications Design | $100,412 | 250 2,802,352 |
Items Produced Items Distributed |
$402 $0.0358 |
90.20% |
| Public Information | $141,001 | 186 200,723 |
Items Produced Items Distributed |
$758 $0.7025 |
90.20% |
| Technical Documentation | $41,968 | 6 1,756 |
Items Produced Items Distributed |
$6,995 $23.90 |
87.80% |
| 32. Research Computing | $199,592 | (No Measurements) | 91.90% | ||
| 33. Security Administration | $65,283 | 284,409 | User ID/Year | $0.23 | NA |
| 34. Software Site Licenses | $391,658 | 34,933 | Faculty/Staff/Students | $11.21 | 98.50% |
| 35. Stat & Math Center: | 83.80% | ||||
| Extended Consulting | $5,000 | 7 | Contacts | $714.29 | 83.30% |
| Hardware/Software Acquisition Consulting | $35,315 | 250 | Contacts | $141.26 | 83.30% |
| On-Line Information Resources | $3,000 | 335,725 | Contacts | $0.01 | 83.30% |
| Telephone, E-Mail & Other Walk-in Consulting | $6,000 | 250 | Contacts | $24.00 | 83.30% |
| 36. Student Information Systems (Registration, FAMS, etc.) | $494,807 | 3,046 | Hours | $162.44 | 87.50% |
| 37. Student Technology Centers: | 97.20% | ||||
| Consulting | $1,198,211 | 1,313,884 | Seat Hours | $0.91 | 93.30% |
| Hardware | $206,782 | 1,313,884 | Seat Hours | $0.16 | 95.10% |
| Printing | (IUB Service Only) | ||||
| Software | $243,989 | 1,313,884 | Seat Hours | $0.19 | 96.50% |
| 38. Support Center: | NA | ||||
| E-Mail Consulting | $28,921 | 5,398 3,692 |
Contacts Hours Available |
$5.36 $7.83 |
91.10% |
| Eclipse System | $160,399 | 69,381 8,760 |
Incidents Hours Available |
$2.31 $18.31 |
86.80% |
| Extended Consulting | (IUB Service Only) | NA | |||
| Knowledge Base | $71,331 | 140,021 8,760 |
Web Hits Hours Available |
$0.51 $8.14 |
91.10% |
| Telephone Consulting | $279,530 | 51,563 3,692 |
Calls Hours Available |
$5.42 $75.71 |
89.20% |
| Walk-In Consulting | $65,714 | 12,061 3,692 |
Walk-Ins Hours Available |
$5.45 $17.80 |
95.10% |
| 39. Telephone Services: | 91.20% | ||||
| Cellular | $330,337 | 284 | Phones/Month | $96.93 | 83.70% |
| Conference Calls | $46,616 | 1,200 | Calls | $38.85 | 91.80% |
| Consulting and Support | $461,097 | 6,682 | Adds/Moves/Changes | $69.01 | 91.10% |
| Dial Tone | $2,579,197 | 11,376 87,640,255 |
Lines/Month Calls |
$18.89 $0.03 |
97.80% |
| Directory Publications | $34,289 | 15,000 | Directories | $2.29 | 91.00% |
| Long Distance | $1,079,136 | 2,227,314 6,134,266 |
Calls Minutes |
$0.48 $0.18 |
95.70% |
| Paging | $491,657 | 3000 | Pagers/Month | $13.66 | 93.00% |
| Special Services | $1,069,477 | 225 | Bills/Month | $396.10 | NA |
| Switchboard Information and Answering Services | $1,411,004 | 1,513,012 | Calls | $0.93 | 91.10% |
| Telephone Repair | $544,173 | 2,211 | Work Orders | $246.12 | 94.80% |
| 40. University Telecommunications: | (IUB Service Only) | NA | |||
| Consulting & Application Support | (IUB Service Only) | NA | |||
| Voice Systems Design Support | (IUB Service Only) | NA | |||
| 41. Unix Workstation Support: | 94.50% | ||||
| Extended Consulting | $23,501 | 280 | Requests | $83.93 | 94.50% |
| Hardware/Software Acquisition Consulting | $5,211 | 50 | Requests | $104.22 | 94.50% |
| On-Line Information Resources | $9,182 | 400,000 | Hits | $0.023 | 94.50% |
| Telephone, E-Mail & Other Walk-In Consulting | $9,482 | 250 | Contacts | $37.93 | 94.50% |
| 42. Usability Testing | (IUB Service Only) | NA | |||
| 43. Virtual Reality/Virtual Environment | $138,608 | (No Measurements) | 93.90% | ||
| 44. World Wide Web Services | $89,163 | (No Measurements) | 96.40% | ||
| TOTAL | $20,330,994 | ||||
| * User Satisfaction Survey was conducted by Statistical and Mathematical Computing. Survey Summary is posted on http://www.indiana.edu/~uitssur/survey/summary99.html |
| 28. Internet, IUnet and IUPUInet user satisfaction rating is an average of network reliability and speed. |
| 37. Student Technology Centers: UITS supports and funds all Student Technology Centers in Bloomington, whereas at IUPUI, UITS supports and funds only one 24-hour center while providing baseline consulting in the other centers. |
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