| NOTE: The report on Cost and Quality of Services is prepared using budgeted expenses for the fiscal year. This year's budget is the first to include the budgeted expenses funded by the Special State Appropriations for IT (the Strategic Plan funding). These funds were used to support many of the services listed below. In many cases the expenses were budgeted in this year to reflect anticipated purchases or upgrades of hardware or software. The corresponding change in metrics or in user satisfaction may lag behind the expenditure due to many factors, including the timing of installations, learning curves surrounding the new technology, and user adoption rates. |
| Service | Annual Cost |
Measurement Units | Unit Cost | User Satisfaction* |
|
|---|---|---|---|---|---|
| 1. Account Administration | $115,482 | 205,641 | User IDs | $0.56 | 86.40% |
| 2. Advanced Visualization (VR/VE) | $133,622 | 20
2,000 |
Projects
Hours |
$6,681.11
$66.81 |
100.00% |
| 3. Authentication Services | $41,984 | 2,297 | Safeword Cards | $18.28 | 86.50% |
| 4. Cable TV | $179,144 | 990 | Drops/Month | $15.08 | NA |
| 5. Classroom Technology | $1,926,072 | ||||
| Classroom Technology (Fixed) | $1,144,086 | 35
6,750 |
Students/Session
Class Sessions |
$4.84
$169.49 |
91.03% |
| Classroom Technology (Mobile) | $781,987 | 35
25,000 |
Students/Session
Class Sessions |
$0.89
$31.28 |
91.03% |
| Classroom Technology Upgrades | $0 | (IUB Only) | (IUB Only) | ||
| 6. Collaborative Technologies | $0 | (IUB Only) | (IUB Only) | ||
| 7. Computer Installation and Repair | $743,795 | 3,500 1,800 |
Hours Workorders |
$212.51 $413.22 |
89.30% |
| 8. Conferencing | $0 | (IUB Only) | (IUB Only) | ||
| 9. Data Archival/Massive Data Storage | $126,573 | 97.00% | |||
| 10. Database Administration | $125,337 | 25,000 250 280 42 |
DB Objects
Databases Gb's Servers |
$5.01 $501.35 $447.63 $2,984.22 |
NA |
| 11. Database/Data Management Support | $0 | (IUB Only) | (IUB Only) | ||
| 12. Departmental Computing Support Delivery: | $393,995 | ||||
| Advising and Departmental Services | $253,905 | 155
180 6,150 |
LSP
Depts/Ctrs/Institutes Faculty & Staff |
$1,638.10 $1,410.58 $41.29 |
89.00% |
| Distributed Support Infrastructure (PICS) | $68,744 | 155
6,150 180 |
LSP
Faculty & Staff Depts/Ctrs/Institutes |
$443.51
$11.18 $381.91 |
NA |
| Education/Certification (EdCert) Program | $1,850 | 8
1 168 |
Students/Session
Class Sessions Hours of Instruction |
$231.25
$1,850.00 $11.01 |
NA |
| Hardware/Software Acquisition Consulting | $12,561 | 155
180 6,150 |
LSP
Depts/Ctrs/Institutes Faculty & Staff |
$81.04
$69.78 $2.04 |
NA |
| Infrastructure Appl. & Tech. Assessment/Development | $56,935 | 155
180 6,150 |
LSP
Depts/Ctrs/Institutes Faculty & Staff |
$367.32
$316.31 $9.26 |
NA |
| 13. Desktop Computing Environment for Faculty and Staff | $276,080 | ||||
| 14. Digital Library Technologies | $0 | (IUB Only) | (IUB Only) | ||
| 15. Education Program: | $271,104 | ||||
| Computer-Based Training Program (CBT's) | $0 | (IUB Only) | (IUB Only) | ||
| General Computing Classes (PROSTEPS) | $118,489 | 852
2,008 198 |
Hours of
Instruction
Students Class Sessions |
$139.07
$59.01 $598.43 |
92.00%
|
| InfoShares | $0 | (IUB Only) | (IUB Only) | NA | |
| JumpStart Classes (STEPS) | $102,663 | 10,447 868 404 |
Students Hours of Instruction Class Sessions |
$9.83 $118.27 $254.12 |
92.00% |
| Self-Study Programs | $0 | (IUB Only) | (IUB Only) | ||
| Student Technology at IU (STIU) | $49,952 | 97.30% | |||
| 16. Electronic Lockers | $36,670 | 7,500 20 |
Bookbag Users Gb's |
$4.89 $1,833.51 |
92.70% |
| 17. Electronic Text Resources: | $0 | ||||
| Consulting | $0 | (IUB Only) | (IUB Only) | ||
| Education | $0 | (IUB Only) | (IUB Only) | ||
| On-Line Information Resources | $0 | (IUB Only) | (IUB Only) | ||
| Public Workstation Access | $0 | (IUB Only) | (IUB Only) | ||
| 18. Financial & Procurement Systems (FIS, TOPS, etc.) | $3,799 | 91.68% | |||
| Electronic Research Administration System | $2,548 | 91.68% | |||
| Financial & Procurement Systems-Legacy | $1,251 | 91.68% | |||
| 19. Global Name Space Management | $1,777 | 302,403 | User IDs | $0.01 | NA |
| 20. High Performance Computing: | $201,931 | ||||
| Distributed Memory | $135,957 | 10,722
48 |
CPU Hours
User Accounts |
$12.68 $2,832.43 |
NA |
| Shared Memory | $65,975 | ||||
| 21. Human Resource Systems (HRIS, etc): | $3,799 | 95.30% | |||
| Human Resource System-Legacy | $1,251 | 95.30% | |||
| New Human Resource Management System | $2,548 | 95.30% | |||
| 22. Information Access: | $6,733 | ||||
| Decision Support Systems | $2,980 | 100.0% | |||
| Information Center | $3,753 | 97.30% | |||
| 23. Instructional Technology Support/CTL and TLTL | $392,199 | 12,480 | Hours | $31.43 | 94.70% |
| 24. Instructional Computing | $68,981 | 2,400 | Accounts | $28.74 | 92.80% |
| 25. Library Systems | $0 | (IUB Only) | (IUB Only) | ||
| 26. Listserve | $22,477 | 9,000,000 70,000,000 1,000 320,000 |
Digests Recipients Lists Postings |
$0.00 $0.00 $22.48 $0.07 |
88.70% |
| 27. Media Services | $202,495 | NA | |||
| Video Production Projects | $133,614 | 120 | Workorders | $1,113.45 | NA |
| Distributed Education Projects | $68,882 | 66 | Workorders | $1,043.66 | NA |
| 28. Messaging/Electronic Mail | $478,255 | 228,643,811 51,055,470 45,491 |
Mb's Messages Accounts |
$0.00 $0.01 $10.51 |
82.90% |
| 29. Networks: | $4,096,052 | ||||
| Abilene/vBNS/Internet2 | $270,716 | 93.20% | |||
| Commodity Internet | $251,073 | 115,337,600 | Packets (thousands) | $0.00 | 93.20% |
| Integrated Network Services | $147,250 | $45,333 | Accesses | $3.25 | 93.20% |
| IUBnet | $0 | (IUB Only) | (IUB Only) | ||
| IUPUInet | $2,200,797 | 13,120 | Connections | $167.74 | 91.60% |
| IUnet | $380,559 | 93.20% | |||
| LANs | $110,564 | 13,487
222 |
Ports
LANs |
$8.20
$498.03 |
93.20% |
| Remote Access | $411,465 | 4,967,461
851 |
Calls
Lines |
$0.08 $483.51 |
87.00% |
| TransPAC | $76,330 | 93.20% | |||
| Video | $247,299 | 2,094 | Events | $118.10 | NA |
| 30. Newsgroups | $6,357 | 117,000,000 50,000,000 |
Documents Articles Read |
$0.00 $0.00 |
89.50% |
| 31. Online Learning Technology Support | $616,716 | 95.40% | |||
| 32. Other Applications | $649,684 | 5,217 | Development Hours | $124.53 | NA |
| 33. Printing and Other Output | $10,024 | NA | |||
| 34. Publications/Documentation: | $298,161 | NA | |||
| Events | $37,409 | 5 4,791 |
Events Conducted
Participants |
$7,481.86 $7.81 |
NA |
| Planning | $51,294 | 16 9,418 |
Documents
Produced Documents Distributed |
$3,205.89 $5.45 |
NA |
| Public Relations | $69,296 | 94 212,924 |
Documents Produced Documents Distributed |
$737.19 $.33 |
NA |
| Technical Documentation | $663 | NA | |||
| User Information-Electronic | $75,763 | 181
1,174,311 |
Documents Produced
Documents Distributed |
$418.58
$0.06 |
89.60% |
| User Information-Printed | $63,737 | 43
262,045 |
Documents Produced
Documents Distributed |
$1,482.25
$0.24 |
93.40% |
| 35. Research Computing | $40,137 | 90.00% | |||
| 36. Security Administration | $87,434 | 302,403 | User ID's | $0.29 | NA |
| 37. Software Site Licenses | $498,608 | 34,000 | Faculty/Staff/Students | $14.66 | 90.70% |
| 38. Stat & Math Center: | $82,408 | 100.00% | |||
| Extended Consulting | $8,656 | 8 | Contacts | $1,082.00 | 100.00% |
| Hardware/Software Acquisition Consulting | $50,069 | 200 | Contacts | $250.35 | 100.00% |
| On-Line Information Resources | $12,918 | 355,000 | Contacts | $0.24 | 100.00% |
| Telephone, E-Mail & Other Walk-in Consulting | $10,765 | 200 | Contacts | $53.82 | 100.00% |
| 39. Student Information Systems (Registration, FAMS, etc.) | $143,375 | 98.50% | |||
| New Student Information System | $141,031 | 98.50% | |||
| Student Information System-Legacy | $2,344 | 98.50% | |||
| 40. Student Technology Centers: | $1,175,878 | ||||
| Consulting | $857,052 | 24,180
325,480 1,301,922 |
Students
Contacts Seat Hours |
$35.44
$2.63 $0.66 |
92.80% |
| Hardware | $42,183 | 1,830,059 | Seat Hours | $0.02 | 93.90% |
| Printing | $6,213 | NA | |||
| Software | $270,430 | 1,830,059 | Seat Hours | $0.15 | 96.90% |
| 41. Support Center: | $663,616 | ||||
| E-Mail Consulting | $22,135 | 3,692 6,000 |
Operating Hours Contacts |
$6.00 $3.69 |
95.70% |
| Eclipse | $124,290 | 8,760 77,000 |
Operating Hours Incidents |
$14.19 $1.61 |
98.40% |
| On Line Support Services | $36,682 | 8,760
1,433,282 |
Operating Hours
Web Accesses |
$4.19
$0.03 |
NA |
| Knowledge Base | $48,779 | 8,760 175,000 |
Operating Hours Web Accesses |
$5.57 $0.28 |
91.20% |
| Telephone Consulting | $343,658 | 3,692 55,000 |
Operating Hours Contacts |
$93.08 $6.25 |
92.90% |
| Walk-In Consulting | $88,072 | 13,000 3,692 |
Contacts Operating Hours |
$6.77 $23.85 |
91.60% |
| 42. Telephone Services: | $7,509,865 | ||||
| Cellular | $231,335 | 354 | Phones Per Month | $653.49 | 91.70% |
| Conference Calls | $26,661 | 1,200 | Calls | $22.22 | 89.80% |
| Consulting and Support | $457,832 |
6,403 |
Workorders |
$71.50 |
94.60% |
| Dial Tone | $3,213,792 | 11,660 88,500 |
Lines Per Month Calls |
$22.97 $3.03 |
96.90% |
| Directory Publications | $45,671 | 15,000 | Directories | $3.04 | 89.90% |
| Long Distance | $1,138,797 | 2,750,000 7,000,000 |
Calls Minutes |
$0.41
$0.16 |
97.10% |
| Paging | $238,883 | 1,800 | Pagers Per Month | $11.06 | 94.60% |
| Special Services | $661,522 | ||||
| Switchboard Information and Answering Services | $1,182,472 | $1,503,900
8,760 |
Calls
Hours |
$0.79
$134.99 |
84.90% |
| Telephone Repair | $312,903 | 2,406 | Work Orders | $130.05 | 97.10% |
| 43. University Telecommunications: | $0 | ||||
| Consulting & Application Support | $0 | (IUB Only) | (IUB Only) | ||
| Voice Systems Design Support | $0 | (IUB Only) | (IUB Only) | ||
| 44. Unix Workstation Support: | $111,940 | 94.70% | |||
| Extended Consulting | $55,703 | 400
100 |
Requests
Contacts |
$139.26
$557.03 |
94.70% |
| Hardware/Software Acquisition Consulting | $11,994 | 500 | Requests | $23.99 | 94.70% |
| On-Line Information Resources | $21,855 | 400,000 | Web Accesses | $0.05 | 94.70% |
| Telephone, E-Mail & Other Walk-In Consulting | $22,388 | 94.70% | |||
| 45. Usability Testing | $0 | (IUB Only) | (IUB Only) | ||
| 46. World Wide Web Services | $115,208 | 95.73% | |||
| TOTAL | $21,857,771 | ||||
| * User Satisfaction Survey was conducted by Statistical and Mathematical Computing. Survey Summary is posted on http://www.indiana.edu/~uitssur/survey/summary00.html |
| 5. The satisfaction rating for Classroom Technology Upgrades is a weighted average of satisfactions reported for Instructional Supports Services Staff (95.8%), Instructional Supports Services Classroom Equipment (91.1%), and overall satisfaction with instructional technology support in the classroom (86.2%). |
| 18. Financial & Procurement Systems satisfaction rating is the average of ratings for FIS (93.1%), TOPS (85.7%), Web Based Purchasing (95.8%), and FDRS (92.1%). |
| 29. IUPUInet user satisfaction rating is an average of network reliability (93.0%) and speed (90.1%). |
| 37. Software Site Licenses rating is the average of ratings specific to getting software via SoftServe/IUWare Online (85.7%) and by IUWare CD-ROM (94.0%) and Software distribution for departmental computer support staff (95.2%). |
| 38. Stat and Math Center - Online Information: The number of contacts is for IUB and IUPUI combined. Thus the cost per contact shown is the total cost for both campuses allocated to total contacts. The costs shown are for this campus only. |
| 40. Student Technology Centers: UITS supports and funds all Student Technology Centers in Bloomington, whereas at IUPUI, UITS supports and funds only one 24-hour center while providing baseline consulting in the other centers. |
| 46. World Wide Web Services rating is the average ratings specific to publishing on IUPUI Web servers (96.1%), browsing on IUPUI Web servers (97.8%), and Personal Web home pages (93.3%). |
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