Indiana University

Rates for Direct-Bill Services IUB

FY 2009-10

Service Installation Charges Rate Per Month
Converged Communication Charge
(incorporates the basic administrative telephone line charge and the faculty/staff network fee)		 $82.60 $28.75
Network Line Fee (Faculty & Staff) $0.75
Extended Communication Services Installation Charges Rate Per Month
Extension — Single Line (same building) $35.40 $5.00
Extension — Single Line (different campus building) $47.20 $10.00
Second Line (Phantom) on existing Business Set $17.70 $9.00
FAX or Modem Line (faculty/staff) $59.00 N/A
Off Premise Transport Centrex Service N/A $12.00
New Voice/Data Jack (Prewire) *Time and Materials N/A
Expedite Fee for moves, adds and changes (The expidite fee is charged for requests for service for the same day or next day.) Double the installation charge per telephone line or requested service N/A
Expedite Fee for pre-wires Labor Fee is $142.00 N/A
*A $71.00 per hour time charged (billed in quarter hour increments) plus materials is applied when installing new jacks.
Equipment & Miscellaneous Charges Installation Charges Rate Per Month
Business Set Equipment $82.60 $5.00
Single Line Equipment $82.60 $1.60
Intercept (Install upon removal of line) Based on # of months for service N/A
Special Services Installation Charges Rate Per Month
2-Wire Circuit $142.00 $15.00
4-Wire Circuit (includes Card Reader Circuit) $142.00 $30.00
Data Jack Activation — non-General Fund customers in addition pay time and materials @ $71/hour (1 hour minimum) $17.70 $0.75
Fiber Circuit to HPER (1 or 2 strands) $71.00 $65.00
HDSL T-1 (includes 4-Wire Circuit) $349.00 $70.00
ISDN Line (on campus only) N/A N/A
Telephone Feature Packages Installation Charges Rate Per Month
BASIC

Includes 3-way calling, consultation hold, call transfer, last number redial, message waiting, and ring again.		 N/A Included in the Converged Communication Charge
BASIC PLUS

BASIC feature package plus call forward don't answer (fixed or programmable), call forward don't answer variable timing (2-10 rings), call hold, call pick-up, and speed call short (10-numbers). 		N/A $2.00
BUSINESS

Includes all of the above features and special Business Set features such as automatic dial buttons, conference, group intercom, two-way intercom, MADN (multiple appearance telephone numbers), and make set busy. 		N/A $6.00
MINI CONSOLE

Includes all of the above features plus direct station select, busy lamp field, fast transfer, camp on, music on hold and voice mail. 		N/A $8.00
PICK 6

Includes any six of the following features: call forward busy, call forward don't answer, call forward universal, call park, call pick-up, call waiting, conference 6, group intercom, dial call waiting, directed call park, directed call pick-up, make set busy, and speed call short 		N/A $2.40
VOICE MAIL

Includes the following features: call forward busy, call forward don't answer, and call forward universal. 		$17.70 $3.00
ACD/UCD Applications Installation Charges Rate Per Month
Automatic Call Distribution (ACD) pilot w/CCMIS $110.00 $149.00
Automatic Call Distribution (ACD) pilot w/o CCMIS $110.00 $75.00
ACD Member on existing Business Set $110.00 $17.00
Uniform Call Distribution (UCD) Pilot $110.00 $25.00
UCD Member on existing set $17.70 $7.00
Voice Mail Installation Charges Rate Per Month
Unified Message Service voice mailbox for exchange email users $17.70 $3.00
Unified Message Service voice mail only $17.70 $3.00
Unified Message Service with web access $17.70 $3.00
Voice Attendant (previously Voice Menu) $23.00 $20.00
UniCom Service (Unified Communications) Installation Charges Rate Per Month
#1 — UniCom Basic Free Free
#2 — UniCom Basic with Telephone Integration $17.70 Free
#3 — UniCom with Outlook Voice Mail

The monthly Unified Message Service (UMS) and phone lease charges are eliminated.		 $59.00 $3.00
Individual Telephone Features Installation Charges Rate Per Month
Automatic Call Back/Recall † $3.00
Call Forward Busy † $1.00
Call Forward Busy Fixed † $1.00
Call Forward Busy Programmable † $1.00
Call Pick Up † $2.00
Call Park † $1.00
Call Waiting † $1.00
Call Screening † $3.00
Caller ID † $3.00
Caller ID w/ Call Waiting † $4.00
Conference 6 † $2.00
Custom Ringing † $3.00
Directed Call Park † $1.00
Directed Call Pick-Up † $1.00
Group Intercom † $1.00
Make Set Busy † $1.00
Speed Call Long (30 list controller) † $4.00
Speed Call Short † $1.00
Speed Call Long User † $2.00
† No installation charge when installing new telephone.
Optional Equipment (includes maintenance) Installation Charges Rate Per Month
Outdoor Telephone $82.60 $7.50
Two Line telephone $82.60 $2.00
Caller ID Single Line Telephone $82.60 $3.00
Caller ID Two Line Telephone 82.60 $3.75
Meridian 8314 Single Line Telephone $82.60 $2.50
IP 1120E Telephone $82.60 $4.00
IP 1140E Telephone $82.60 $6.00
IP 8540 Telephone (use with UniCom 2 only) $82.60 $10.17
Telephone for the hearing impaired (TDD) with printer $82.60 No monthly recurring fee; only install fee, equipment for purchase only
Telephone for the hearing impaired (TDD) without printer $82.60 No monthly recurring fee; only install fee, equipment for purchase only
Telephone for the hearing impaired (TDD Super Print) $82.60 No monthly recurring fee; only install fee, equipment for purchase only
Cable Riser Pair N/A $1.00
Fiber Riser Pair $46.00 $30.00
Card Reader Jack N/A $0.75
Changes of Existing Telephone Services Installation Charges Rate Per Month
ADD / INSTALL
18 Button Add-on Module to Existing Business Set Not available for new installations $2.50
22 Button Add-on Module to Existing Business Set (M5316 only) $47.20 $2.75
36 Button Add-on Module to Existing Business Set Not available for new installations $4.20
Business Set Adaptor (Dees Unit)   $3.75
Head Set $38.95 Call 855-2111 for quote
Head Set (Wireless for Single Line and Business Set) $38.95 Call 855-2111 for quote
Wireless Headset with Lifter $38.95 Call 855-2111 for quote
DOWNGRADES
Business Set to Single Line $82.60 N/A
Single or Business Set Line to Phantom Line $49.50 N/A
MOVES
Existing Telephone (in the same building) $47.20 N/A
Existing Telephone (to a different building) $59.00 N/A
UPGRADES
Business Set to Mini Console with Add-on Module $47.20 N/A
Business Set to Mini Console without Add-on Module $47.20 N/A
Phantom Line to Single Line $82.60 N/A
Phantom Line to Business Line $82.60 N/A
Single Line to Business Set $82.60 N/A
CHANGES
Change Type Single Line Equipment $17.70 N/A
Change Type Business Set Telephone (M5316) $23.60 N/A
Change Telephone Number $29.00 N/A
Change 1 to 3 keys on a Business Set and/or Add-on Module $17.70 N/A
Change 4 to 10 keys on a Business Set and/or Add-on Module $23.60 N/A
Change 11 to 20 keys on a Business Set and/or Add-on Module $35.40 N/A
Change 21 or more keys on a Business Set and/or Add-on Module $47.20 N/A
Other Telephone Services Activation Fee Rate Per Month
CELLULAR / WIRELESS
Cellular equipment and voice plans for corporate shared devices $11.50 Call 855-2111 for quote
Blackberry Wireless Server (BES) $45.00 $4.50
Blackberry, TREO, PDA Equipment and Data Plans $11.50 Call 855-2111 for quote
PAGING
IPN Alpha $11.50 $9.00 includes insurance
IPN Numeric $11.50 $6.00 includes insurance
American Messaging Alpha $11.50 $9.00 includes insurance
American Messaging Numeric $11.50 $6.00 includes insurance
Teleconference Services Installation Charges Rate
MEET ME Conference with 800 Number Access per participant plus long distance charges N/A $0.075 cents per minute
MEET ME Conference per participant plus long distance charges N/A Long distance charges only if incurred
Operator Assisted Conference per participant plus long distance charges N/A Long distance charges only if incurred
Long Distance Rates Per Minute
Anywhere in the US 24 hours a day, 7 days a week $0.07
Computer Services Per Minute
* Central Web Account (1 GB) (Auxiliary and External Accounts) $250.00/year
Central Web Account Name Change $50.00 each
Additional web space (rolling average) in excess of initial 1 GB $2.00/GB
Virtual Hosting for Web Accounts $125.00/year
MySQL databases in excess of 1 GB $2.00/GB
Username Change $50.00 each

*** Consolidated Hosting Environment (Windows and SQL Server)

Web, Database and Applications
• Departments (all campuses) $100 per month
• Auxiliaries (all campuses) $150 per month
   
Web Only
• Departments (all campuses) $40 per month
• Auxiliaries (all campuses) $60 per month
   
Database Only
• Departments (all campuses) $80 per month
• Auxiliaries (all campuses) $120 per month
   
Application Serving Only
• Departments (all campuses) $80 per month
• Auxiliaries (all campuses) $120 per month

*** The annual billing rate is 10 times the monthly rate.
Intelligent Infrastructure Services Per Unit

Virtual System Rental

• Standard Virtual System, VMWARE 3.0, 1 CPU, 1 GB memory, 35 GB disk $500.00/system/year
• Additional CPU $150.00/CPU/year
• Additional Memory $45.00/GB/year

Disk Storage

• Available to Virtual System Rentals only  
• Fibre Channel Attached Disk (SAN) $1.50/GB/year

Data Backup

• Data transmission charge to Backup System $0.10/GB transferred (one time)
• Data retention charge for storing $0.50/GB/year
• TSM Client License (does not apply in all cases) $250.00/CPU (one time) and $50.00/CPU/year

Server Co-location

Rack Space
• Unsupported $3000.00 per year
• Supported $3500.00 per year
Power cord and installation $300.00 per cord
Floor tile cutout $150.00 per cutout
Additional proximity cards $20.00 per card
De-installation fee not to exceed $500 $500 per removal

These charges are estimates; actual cost will be incurred by client
Safeword Cards Per Unit
(Replacement or in Addition to Allocation)
(This applies to IUB only. Other campuses establish their own rates and policies regarding SafeWord Cards. Actual price depends upon total volume ordered by Indiana University at any given time.)		 $90 — $150 each
Information Technology Security Office  

Secure Sockets Layer (SSL) Certificates

• SSL Certificate (new request) $143.28
• SSL Certificate (renewal) $114.28

Server Gated Cryptography (SGC) Certificates

• SGC Certificate (new request) $404.10
• SGC Certificate (renewal) $359.10

Code Signing Certificates

• Code Signing Certificate (new request) $179.10
• Code Signing Certificate (renewal) $143.10

Processing Copyright Violation Notice $50.00 per occurrence
** Personnel Services (Academic & Administrative) Per Unit
Application Development Analysis/Programming $80.00/hour to $120.00/hour
Computer Operations Data File Restores $20.00/each
Computer Operations Support $35.00/hour
Departmental Server/Workstation Consulting and Support $80.00/hour
Network Maintenance/Programming $65.00/hour
Operating System Programming/Management/Consulting $65.00/hour
Support Center Individual Instruction & Consulting at UITS

Includes extended consulting, software installation, configuration, etc. at the Support Center 		$35.00/hour
* General fund accounts receive the basic information provider support at no charge.
** Charges paid by all customers, including those operating with general funds. Printing performed by IUPUI Mail Services.
*** Does not include cost of continuous form paper or labels. Special forms will be priced on a case by case basis.

RATES FOR THE FOLLOWING UITS SERVICES WILL BE MADE AVAILABLE THROUGH OTHER BULLETINS.  
YOU MAY SECURE RATES BY CONTACTING THE MANAGERS OR CENTERS FOR EACH SERVICE AS FOLLOWS:

Advanced Visualization Lab Mike Boyles (317-278-3647; email: mjboyles)
Systems Integration Team (was Data Management Services) Brian McGough (812-856-4871; email: bmcgough)
Digital Media Services David McGough (812-856-4871; email: ddonalds@iupui.edu)
STEPS Workshops (UITS IT Training & Education) UITS IT Training & Education Program (812-855-7383; email: ittraining @ indiana.edu)
Student Technology Center Classroom Reservations https://stcweb.uits.indiana.edu/framework/apps/public/reserveoptions.cfm;
Student Technology Centers email: stcsite@indiana.edu
Computer Operations Facilities Management Agreement Dan Miller (812-855-9909; email: djmille)
Student Technology Centers B&W/Color Printing & Usage Fees STC Web: http://stcweb.uits.indiana.edu; email: stcprint@indiana.edu
Classroom Technology Services Beverly Teach (812-855-2922 or 317-278-2929; email: teach)
Software Sales (for departmental purchases) (812-855-3970; email: CDWARE)