UCS Services FY 96-97 Costs



Service Annual
Cost		 Unit
Cost/Level		 Unit
Cost/Level		 User
Satisfaction
Overall user satisfaction with UCS services 95.9%
1. Account Administration $180,084 $.91/userid/year
197,763 userids		 $3.74/action
48,131 actions on accounts		 94.4%*
2. Authentication Services $87,541 $15.38/SafeWord card
5,692 SafeWord cards distributed		 $0.44/userid/year
197,763 userids		 NA
3. Business Process Reengineering $53,144 (All research and
development at this point)		 NA
4. CICA: $393,372 86.1%
    General Programming & Workstation Consulting
$104,567 $48.93/hour
2,137 hours		 $3,485.57/project
30 projects
    Instructional Media Development
$70,194 $31.91/hour
2,200 hours		 $7,019.40/project
10 projects
    Media Services (audio, video, scanning, cd production)
$86,656 $43.33/hour
2,000 hours		 $866.56/project
100 projects
    Technology Exploration
$35,697 $35.70/hour
1,000 hours		 $1,784.85/project
20 projects
    Visualization Consulting
$96,258 $36.32/hour
2,650 hours		 $1,925.16/project
50 projects
5. Classroom/Lab Computing Technology $647,989 $20.96/student served
30,909 students served		 NA
6. Computing Infrastructure (DCIM, etc.) $16,454 0.08/userid/year
197,763 userids		 NA
7. Conferencing $13,016 $1.78/user/year
7,317 defined users		 $123.96/conference
105 conferences		 NA
8. Data Archival/Retrieval $97,606 $97.61/GB
1,000 GB		 NA
9. Database Administration $300,801 $12.22/database object
24,616 database objects		 $4,010.68/model/year
75 models		 NA
10. Database/Data Management Support $467,837 $60.37/user/year
7,750 users		 $167.08/system
2,800 distributed DB systems		 91%
$4,678.37/contact
100 DBA contacts
11. Decision Support Systems $840,861 $622.86/account/year
1,350 accounts		 $0.0011/input/output
790,626,524 inputs/outputs processed		 NA
$2,517.55/datastructure/year
334 datastructures
12. Departmental Computing (NCI grants) $1,063,727 $2,659.32/workstation
400 faculty/staff workstations		 NA
13. Departmental Computing Support Delivery: $997,662
    Advising and Departmental Services
$344,117 $52.90/faculty & staff/year
6,505 faculty & staff		 $1,433.82/dept/center/institute
240 depts, centers and institutes		 83%
$1,720.59/LSP/year
200 Leverage Support Providers
    Distributed Support Infrastructure (PICS)
$412,280 $63.38/faculty & staff/year
6,505 faculty & staff		 $1,717.83/dept/center/institute
240 depts, centers and institutes		 NA
$2,061.40/LSP/year
200 Leverage Support Providers
    Hardware/Software Acquisition Consulting
$143,940 $22.13/faculty & staff/year
6,505 faculty & staff		 $599.75/dept/center/institute
240 depts, centers and institutes		 97%*
$719.70/LSP/year
200 Leverage Support Providers
    Infrastructure Application & Technology Assessment
$97,325 $14.96/faculty & staff/year
6,505 faculty & staff		 $405.52 per dept/center/institute
240 depts, centers and institutes		 NA
$486.63/LSP/year
200 Leverage Support Providers
14. Education Program: $648,491 92.9%
    Education/Certification
    (ED/Cert) Programs
$185,825 $433.16/student
429 students		 $7,742.71/class
24 classes held
$221.22/hour
840 hours of instruction
    General Computing Classes
$191,114 $33.22/student
5,753 students		 $650.05/class
294 classes held
$162.51/hour
1,176 hours of instruction
    InfoShares
$10,835 $15.07/student
719 students		 $401.30/class
27 classes held
$8.50/hour
1,275 hours of instruction
    Jumpstart Classes
$239,381 $35.63/student
6,718 students		 $633.28/class
378 classes held
$316.64/hour
756 hours of instruction
    Self-study Programs
$21,336 $4.03/student
5,298 students		 $391.76/course
87 courses offered
15. Electronic Lockers $276,826 $11.06/user/year
25,029 users		 $3,379.64/GB/year
82 GB capacity		 89.5%
16. Electronic Text Resource Service: $137,510 97.1%
    Consulting
$19,526 $10.46/contact
1,866 contacts
    Education
$6,631 $49.86/contact
133 contacts
    On-line Information Resources
$52,350 $0.14/access
380,574 Web/Gopher accesses
    Public Workstation Access
$59,003 $31.79/use
1,856 uses
17. Financial & Human Resources
Systems (FIS, HRIS, etc.)		 $2,155,152 $0.0934/transaction
23,079,000 on-line transactions		 $307.70/hour
7,004 development hours		 90.4%
18. Global Name Space Management $92,038 $0.47/userid/year
197,763 userids		 NA
19. Information Retrieval (InfoCenter) $731,085 $694.29/account/year
1,053 accounts		 $2.30/query
318,215 queries run		 91.7%
$398.85/dataset/year
1,833 datasets
20. Instructional Technology Support/TLTL $371,656 $113.61/contact
3,271 contacts		 $41.56/hour
8,942 hours		 100%
$1,324.98/project
281 projects
21. Instructional Computing $211,992 $13.94/account/year
15,206 instructional accounts		 95.1%*
22. Library Systems $1,211,463 $0.0117/transaction
103,814,000 on-line transactions		 $227.38/hour
5,328 development hours		 92.3%
23. Listserv $60,792 $0.87/subscriber/year
69,633 subscribers		 $416.38/list
146 lists		 86.1%
24. Messaging/Electronic Mail $414,062 $0.0013/message
307,613,497 messages delivered		 $8.96/account/year
46,222 mail accounts		 96.9%
$0.33/MB
1,258,321 MB received
25. Microsoft NT Technology Deployment $199,936 $95.21/workstation/server
2,100 workstations/servers		 NA
26. Networks: $4,054,196
    Integrated Network Services
$1,406,489 (Statistics being compiled) NA
    Internet
$495,902 $0.0072/1000 packets
68,796,000,000 packets		 96.9%*
    IUBnet
$972,163 $0.0023/1000 packets
428,198,400,000 packets		 $52.47/connection/year
18,529 network connections		 96.9%
    IUnet
$454,777 $0.0117/1000 packets
38,745,000,000 packets		 NA
    LANs
$174,244 $849.97/LAN/year
205 IUB LANs		 81.4%
    Remote Access
$550,621 $0.06/call
9,750,000 calls answered		 NA
27. Newsgroups $33,751 $0.0082/connection
4,137,275 IUB reader connections		 $0.0004/article read
85,954,135 articles read		 88.9%
28. Other Applications $424,816 $82.83/hour
5,129 development hours		 NA
29. Printing and Other Output $353,144 $0.27/job printed
1,289,408 jobs printed		 $1,765.72/print queue
200 print queues		 NA
30. Publications/Documentation: $376,577
    Electronic Publications Design
$110,121 $0.15/document
757,000 documents distributed		 $556.17/document
198 Web documents produced		 93.1%
    Public Information
$116,332 $1.35/document
86,000 documents distributed		 90%
    Technical Documentation
$150,124 $1.47/document
102,000 documents distributed		 90%
31. Research Computing $1,325,469 $1,204.97/account/year
1,100 accounts		 $6.63/CPU hour
200,036 CPU hours used		 95.7%*
32. Security Administration $199,837 $1.01/userid/year
197,763 userids		 $5,124.03 per product/system
39 products/systems acted on		 NA
$12,489.81/project
16 projects worked on
33. Software Site-License (NOVELL) $371,596 $3.38/Fac/Staff/Student
109,949 Faculty/Staff/Students		 NA
34. Stat & Math Center: $253,601 96.6%
    Extended Consulting
$47,460 $1,695.00/contact
28 contacts
    Hardware/Software
    Acquisition Consulting
$43,443 $65.82/contact
660 contacts
    On-line Information Resources
$61,415 $0.42/contact
147,961 contacts
    Telephone, E-Mail & Other Walk-in Consulting
$101,283 $28.28/contact
3,582 contacts
35. Student Computing Facilities (Clusters): $4,421,766
    Consulting
$1,032,815 $0.33/seat/hour
3,118,293 seat/hours		 $1.32/contact
780,000 contacts		 92%
$29.76/student/year
34,700 IUB Students (IU Fact book)
    Hardware
$2,506,385 $0.44/seat/hour
5,666,541 seat/hours		 $2,360.06/seat/year
1,062 seats		 90.2%
$72.23/student/year
34,700 IUB Students (IU Fact Book)
    Software
$882,566 $0.16/seat/hour
5,666,541 seat/hours		 $831.04/seat/year
1,062 seats		 94.2%
$25.43/student/year
34,700 IUB Students (IU Fact Book)
36. Student Systems (Registration, FAMS, etc.) $2,116,116 $0.0327/transaction
64,692,000 on-line transactions		 $122.94/hour
17,213 development hours		 83.7%
37. Supercomputing $886,539 95.7
    Paragon
$100,611 $0.13/node hour
803,712 node hours utilized
    SCAAMP (OIT contribution to partnership)
$230,141 $2,739.77/account
84 accounts by end of FY97
    Shared Memory Machine
$555,787 $6,616.51/account
84 accounts by end of FY97
38. Support Center: $1,136,658
    E-mail Consulting
$135,498 $10.95/contact
12,369 contacts		 $59.04/business hour
2,295 business hours		 NA
    Extended Consulting
$45,373 $69.91/contact
649 contacts		 $20.83/business hour
2,178 business hours		 NA
    Knowledge Base
$448,672 $0.28/Web hit
1,588,162 Web hits		 $51.22/business hour
8,760 business hours		 87.1%
    Telephone Consulting
$303,645 $4.67/contact
64,975 contacts		 $132.31/business hour
2,295 business hours		 81.4%
    Walk-in Consulting
$203,470 $3.66/contact
55,600 contacts		 $92.32/business hour
2,204 business hours		 93.1%
39. University Telecommunications: $305,558 NA
    Voice Systems Design Support
$139,667 $62.35/hour
2,240 hours
    Telecom Consulting
$165,891 $65.83/hour
2,520 hours
40. Unix Workstation Support $247,742 83.8%
    Extended Consulting
$106,480 $118.31/contact
900 contacts
    Hardware/Software Acquisition Consulting
$28,698 $191.32/contact
150 contacts
    On-line Information Resources
$52,419 $0.0105/Web hit
5,000,000 Web hits
    Telephone, E-mail & Other Walk-in Consulting
$60,145 $40.10/contact
1,500 contacts
41. Usability Testing $66,431 $121.22/hour
548 hours		 $558.24/session
119 sessions conducted		 NA
$7,381.22/project
9 projects
42. WWW/Gopher/FTP $446,724 $0.0045/access
100,000,000 accesses to central servers		 $501.94/account/year
890 information provider accounts		 97.8%
$49.09/contact
9,100 information provider contacts
TOTAL $28,691,618  
*Account Administration satisfaction rating is specific to online UCS sign up system for computer accounts.
*Departmental Computing Support Delivery: Hardware/Software Acquisition Consulting satisfaction rating is specific
to ACCESS Microcenter.
*Instructional and Research Computing satisfaction rating is the overall rating for shared academic computing systems.
*Networks: Internet satisfaction rating is specific to Internet electronic mail.

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Last revised 28 August 1997
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