The following position reporting to Momi Ford, Manager, Support Center is being
posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #7085.
Operational Support Lead-Assistant Manager - PA4IT
Description and Responsibilities:
Provides technical support as a senior professional to users of computing services and local support providers in departments by direct consulting, departmental computing advising, skills instruction and course development, or documentation development and delivery. Manages the daily operations of the UITS Support Center second tier, webmaster, and accounts administration teams at IUB and IUPUI. Consults, trains, or documents IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Works with little supervision in developing plans and delivering services and provides technical and professional leadership for hourly consulting, teaching, and writing staff as well as junior (levels I, II, and III) appointed staff.
REQUIRED: Bachelor's degree and five years of related experience including providing computing support to users via consultation, development and delivery of computing education and software documentation and two years of supervisory experience.
A combination of related education and experience may be considered.
Demonstrated competence in consulting, training, or documenting IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Knowledge and skill in areas including, but not limited to, desktop and workgroup hardware solutions, Intel, and Macintosh operating systems as well as application systems such as word processors, spreadsheets, publishing, and databases. Experience with current IU software and experience in systems analysis including the ability to write code.
Excellent oral and written communications skills and a strong customer service attitude; strong people leadership skills; and exceptional analytical skills to understand appropriate uses and integration of technologies. Ability to multi-task, plan, and organize; ability to interact well with other people; and a strong customer-service orientation. Knowledge of hardware troubleshooting procedures; ability to provide leadership and management to a diverse work group while operating in a stressful setting; ability to address groups effectively; and long-range foresight in order to provide business plans and organizational direction.
Preferred: Project management experience.
Indiana University is an Affirmative Action/Equal Employment institution.