The following position is being
posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #6832.
Director of IT Technical Services - PA4IT
Occupational Summary:
Responsible for areas of IT Tech Services and IT Support Services, which include desktop/AV support, web & application development, network operations and telecommunications, video production, printing & duplicating, and help desk support. Provide vision and direct the management and operations of the IT department, managing personnel, budget, procedures, policies, and equipment. Responsible for ensuring the provision of robust, reliable, and up-to-date technology and related services to the campus. Responsible for the implementation and oversight of information security procedures and compliance with university policy, as well as interpreting IU-wide policies and ensuring compliance with state and federal laws. Serve on numerous campus committees and work closely with students, deans, and directors to gauge and analyze the impact of IT transitions, upgrades, and downtime in an effort to minimize any potential negative impact on users; at the same time, searching for opportunities to enhance campus effectiveness through technology. Reports to the Chief Information Officer. Work with the Chief Information Officer to plan and coordinate the deployment and utilization of technology consistent with the mission and goals of the campus. Advise the campus and the CIO on emerging technology trends and issues. Assist all campus units with technology advice. Plan and provide vision for long and short term technology needs.
Description and Responsibilities:
Work with the Chief Information Officer to plan and coordinate the deployment and utilization of technology consistent with the mission and goals of the campus. Advise the campus and the CIO on emerging technology trends and issues. Assist all campus units with technology advice. Plan and provide vision for long and short term technology needs.
In consultation with the CIO and the University IT Policy & Security Office, review existing IT policies and develop and implement plans to ensure compliance with University IT policies and State and Federal law.
Provide security guidance for campus with responsibility for the implementation and oversight of information security procedures and compliance with university policies and practices and applicable state and federal law. Work collaboratively with other University security offices and with other relevant agencies to ensure a high level of network and data security. Review existing IT security procedures and develop new IT security procedures.
Establish and implement the objectives, priorities, policies and procedures for the IT Department. Work collaboratively with other IT directors and the CIO to support the overall goals and objectives of IT and the campus. Serve with other IT directors to coordinate change management.
Assess the ramifications of adding, changing, and reducing services and make recommendations. Conduct needs analysis. Make decisions and recommendations based on industry trends and market demands. Support decisions and recommendations with internal and external data.
Direct the provision of custom programming and administrative services and support including distributed printing services, Degree Audit, SIS, and Registration support. Cooperate and assist in day-to-day management of routine functions within the IT department. Assist in resolution of departmental problems and in ensuring smooth and efficient daily operations.
Direct the development of the IU Southeast website, maintaining IU branding consistency and compliance with Section 508 accessibility and W3C web coding standards. Ensure web maintenance and security, provision of content management solution allowing departments to edit their sites, and web traffic reporting tool for statistical reporting.
Responsible for design, development, and delivery of other digital media content including streaming audio and video programming to support and enhance the goals and objectives of campus academic, service, and administrative units. Accessibility, including closed-captioning, must be ensured.
Direct the evaluation, testing and implementation of appropriate classroom technologies. Responsible for performance, installation, maintenance and upgrades as required. Maintain consistency with other IU campuses through participation in Media Center Group. Leverage campus and centrally-provided Classroom Technology funds to keep classrooms technically current or ahead. Ensure classroom technology meets accessibility standards. Work closely with the Institute for Learning & Teaching Excellence to remain aligned with faculty trends and pedagogy.
Direct the operations of the Satellite Copier auxiliary operation on campus. Ensure reliable, state-of-the-art copying equipment and competitive rates, while keeping financially solvent. Oversee billing functions and local customer service support for outsource printing contract.
Serve as account manager, including budgeting and planning, for all IT departmental accounts. Manage and control all the IT Department.s budgets to include, but not limited to, expenditures for labor, equipment and supplies.
Work collaboratively with deans, directors, unit managers, outside vendors and agencies to identify needs and opportunities to create and deliver technology services. Explore partnerships with internal and external agencies. Attend meetings, serve on committees and represent the department and technology-related interests of the campus, at the University and campus level, and with professional organizations. Establish cooperative working relationships and initiate, promote and coordinate IUS technology-related collaborations with other IU campuses.
Work collaboratively with deans, directors, unit managers, and outside agencies to identify needs and opportunities to create and deliver technology services. Explore partnerships with internal and external agencies. Advise the campus and the CIO on emerging technology trends and issues. Provide management and leadership for IT support staff for student, faculty, and staff computing. Conduct needs analyses and make decisions and recommendations based on industry trends and user needs. Provide consultation, advice, and assistance in the purchase and use of information technology including hardware, software, and internally and externally provided services. Support decisions and recommendation with internal and external data.
Work with IT Managers to manage day-to-day departmental activities. Identify, assess and implement improvements as appropriate.
Attend meetings, serve on committees and represent the department and technology-related interests of the campus, at University, campus and professional organizations.
Qualifications:
Bachelor's degree in computer science or a relevant field or equivalent combination of education and experience. Master's degree preferred
3 to 5 years professional, full-time experience in supervising full-time personnel (preferably within a technology support department)
2 years experience in policy writing or interpretation; experience writing and/or interpreting IT policy strongly preferred
3 years experience managing technology support in a multi-campus network environment
3 years experience in data analysis and manipulation
Extensive project management experience; prioritizing and managing multiple concurrent tasks, projects, and demands with an energetic and self-directed attitude
Demonstrated ability to learn and understand new technologies quickly
Financial management skills including, but not limited to, budget development and strategic analysis
Excellent planning and organizational skills
Demonstrated service orientation with a proven commitment to the highest quality standards
Ability to work with a wide range of audiences with a high-level service orientation
Excellent communication skills both written and oral
Experience working with, and relating to, a wide range of audiences using tact, patience, and courtesy
Indiana University is an Affirmative Action/Equal Employment institution.
