The following position reporting to Brandon Beale, Manager, GlobalNOC Service Desk is being
posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #7554.
Network Operations Technician - SS0E
Description and Responsibilities:
Provides support to the Global Research Network Operations Center's (GRNOC) daily shift operations with primary responsibility requiring high level network monitoring, problem analysis, tracking, and resolution, with strong customer service skills. Assists with diagnosing problems and taking appropriate corrective action for networks including IU campus/statewide networks, and other IU supported national and international research and education networks.
REQUIRED: High school diploma or GED.
Knowledge of current operating systems and desktop software; excellent oral and written communication skills; and demonstrated problem solving and analytical skills.
Preferred: Some college; one year of equivalent work experience in the areas of computer and network operations, customer support, telecommunications or related field; and demonstrated knowledge of local and wide area networks.
Note: The job includes rotating shift work, including nights and weekends.
Indiana University is an Affirmative Action/Equal Employment institution.