The following position reporting to Joe Husk, Interim Manager, Executive and Internal Technology Support is
being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #7419.
User Support Specialist - PA2IT
Description and Responsibilities:
As a senior professional in UITS Executive and Internal Technology Support, provides expert technical support services, consulting and systems analysis to Indiana University Executive offices and University Information Technology Services (UITS) units in the form of direct consulting, computing advising, skills instruction and course development, or documentation development and delivery. Participate in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community. Recommend appropriate initiatives, strategies and solutions. Competent to consult, train, or document IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Works independently with very little supervision developing plans and delivering services to provide high levels of technical support in a 40 hour/week and/or 24x7x365 team operation.
Provide expert technical consulting, advising, and systems analysis services in support of the IU Executive offices and UITS units' use of Microsoft and Apple systems (server/client), Microsoft Active Directory Services, UITS email and messaging services, mobile technology, audio/visual systems, and system management/security tools. Recommend appropriate initiatives, strategies and solutions. Participate in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community. Utilizing system analysis techniques and procedures, participate in the evaluation, recommendation and support of new technologies, services and system management tools. Assist in the planning, implementation, support and communication of new UITS services and security requirements. Design, develop, document, and promote computing guidelines, standards and best practices. Assist in project planning, formulating objectives, preparing proposals, and conducting feasibility and technology studies. Act as technical resource for UITS management and staff and provides technical and professional leadership for other support and appointed staff.
Baccalaureate degree; Combinations of education and experience may be considered.
2 years of experience in providing high level technical computing support to users via direct consultation, development and delivery of computing education, and writing user documentation required.
Experience supporting recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients, sound understanding of network fundamentals, and understanding and application of existing industry best practices required. Knowledge and skill in recent Microsoft Office Suites. Microsoft and/or Apple server experience a plus. Excellent oral and written communication skills and an excellent customer service attitude required as is experience in the development and delivery of technical documents. Committed to keeping abreast of technology, willingness and ability to learn quickly. Ability to work under pressure on a number of different projects simultaneously; high commitment to team approach and excellent interpersonal communication skills.
Indiana University is an Affirmative Action/Equal Employment institution.