The following position reporting to Joe Husk, Interim Manager, Executive and Internal Technology Support is being
posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #6870.
User Support Specialist - PA2IT
Description and Responsibilities:
Provides expert technical support services, consulting, and systems analysis to Indiana University executive offices and University Information Technology Services (UITS) units in the form of direct consulting, computing advising, skills instruction, and course development, or documentation development and delivery. Participates in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community. Recommends appropriate initiatives, strategies, and solutions. Competently consults, trains, or documents IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Works independently with very little supervision developing plans and delivering services to provide high levels of technical support in a 40 hour/week and/or 24x7x365 team operation.
Provides expert technical consulting, advising, and systems analysis services in support of the IU executive offices and UITS units. use of Microsoft and Apple systems (server/client), Microsoft Active Directory Services, UITS email and messaging services, mobile technology, audio/visual systems, and, and solutions. Participates in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community. Utilizing system analysis techniques and procedures participates in the evaluation, recommendation, and support of new technologies, services, and system management tools. Assists in the planning, implementation, support, and communication of new UITS services and security requirements; designs, develops, documents, and promotes computing guidelines, standards, and best practices; and assists in project planning, formulating objectives, preparing proposals, and conducting feasibility and technology studies. Acts as technical resource for UITS management and staff and provides technical and professional leadership for other support and appointed staff.
Qualifications:
REQUIRED: Bachelor's degree and two years of experience providing high-level technical computing support to users via direct consultation, development, and delivery of computing education and writing user documentation.
Education and experience may be substituted at a 2:1 ratio.
Experience supporting recent Microsoft Windows and Macintosh client Operating Systems; experience with exchange and common email clients; a sound understanding of network fundamentals; and understanding and application of existing industry best practices. Knowledge and skill in recent Microsoft Office Suites; excellent oral and written communication skills; and an excellent customer service attitude. Experience in the development and delivery of technical documents; commitment to keeping abreast of technology; willingness and ability to learn quickly; ability to work under pressure on a number of different projects simultaneously; and a high commitment to team approach.
Preferred: Microsoft and/or Apple server experience.
Indiana University is an Affirmative Action/Equal Employment institution.
