1991 UNIVERSITY COMPUTING SERVICES SURVEY

ON COMPUTING AT INDIANA UNIVERSITY


COMMENTS

For most of the questions, the average response, level of satisfaction, and estimated usage are reported in column format. The average score is simply an average of the respondents' answers if they specified a rating of on the scale of 1 to 5 (1=not at all satisfied with a service, 5=very satisfied). The level of satisfaction is the percentage of respondents who answered 3 to 5 on the 5 point scale. Usage is the percent of respondents who felt they had enough experience with a given service to make a judgement concerning their satisfaction (i.e. their response ranges from 1 to 5 and therefore did respond that they had little or no knowledge of a service). In parentheses immediately following the usage percentage, is the total number of respondents who expressed an opinion -- eg. "95.1% (360)" indicates that three-hundred and sixty individuals rated this service. For more information on the sample and a copy of the survey instrument, see the Methodology and Survey Form sections, respectively.


1. Overall, how satisfied are you with the computing services offered by University Computing Services (UCS) during the past year?
Average
3.56
Satisfaction
89.8%
Usage
85.7% (1585)

2. About how many hours did you use a computer in the past seven days?

Average
14.1
hours

3. Would you call yourself a (1=computer novice, 5=computer wiz):

Average
2.71

4. Do you personally own a microcomputer?

Yes
43.2%

4a. A modem is a device which allows a microcomputer or terminal to connect to other computers using telephone lines. Does your microcomputer have a modem?

Yes
57.4%

5. Where have you used a computer most frequently this semester?

Percentage circled of those who answered question
At home
32.1%
In your office or lab (at work)
53.8%
In a departmental computing area
4.8%
In a public computing facility
6.8%
Other
2.4%

6. Have you used the public computing facilities in the past year?

Yes
77.4%

6a. Why did you use the public computing facilities [Faculty & Staff questionnaire only]?

Percentage circled of those who answered question
To prepare class materials
23.6% [F&S]
I work in them.
7.5% [F&S]
I had classes there.
30.9% [F&S]
I don't have access to other computers.
8.1% [F&S]
They have software I don't have elsewhere
23.1% [F&S]
Other
38.3% [F&S]

6b. Why did you use the public computing facilities [student questionnaire only]?

Percentage circled of those who answered question
My professor held classes there
16.9
Required class work
34.6
I don't have access to other computers.
35.1
Convenient place to work
43.6
Word processing
49.4
Software availability
29.8
To connect to VAXes
62.5
Other
17.4

7. Please indicate the FIVE MOST IMPORTANT improvements UCS can make to help you with your work [Faculty & Staff questionnaire only].

Percentage circled of those who answered question
More on-line resources (IO, Student Advising)
32.9%
Improved electronic-mail systems
37.0%
More mainframes
8.0%
More powerful mainframes
14.8%
Additional VM computing resources
2.2%
More consultants
20.7%
Better trained consultants
25.9%
More computing classes and workshops
34.6%
More public computing facilities
11.2%
More public DOS microcomputers
6.3%
More public Macintoshes
9.7%
More public UNIX workstations
3.0%
Additional software in public facilities
8.0%
ore public laser printers
19.1%
More public plotters
1.6%
More public scanners
6.3%
Longer hours of operation in public facilities
8.5%
More documentation in public facilities
5.5%
Better documentation in public facilities
5.5%
Improved maintenance at public facilities
6.8%
Other
16.6%

8. Which of the improvements you circled in Q7 is most important to you [Faculty & Staff questionnaire only]?

Percentage circled of those who answered question
More on-line resources (IO, Student Advising)
11.2%
Improved electronic-mail systems
9.4%
More mainframes
1.4%
More powerful mainframes
4.6%
Additional VM computing resources
0.1%
More consultants
3.2%
Better trained consultants
7.1%
More computing classes and workshops
16.0%
More public computing facilities
1.8%
More public DOS microcomputers
0.6%
More public Macintoshes
1.3%
More public UNIX workstations
0.6%
Additional software in public facilities
0.6%
More public laser printers
2.7%
More public plotters
0.0%
More public scanners
0.2%
More documentation in public facilities
0.2%
Better documentation in public facilities
0.9%
Improved maintenance at public facilities
1.2%
Other
11.2%

10. Can the computer you use most often connect to UCS "mainframes", such as the VAXes or IUIS [Faculty & Staff questionnaire only]?

Yes
69.9%

10a. How does it connect [Faculty & Staff questionnaire only]?

Percentage circled of those who answered question
Campus Ethernet using NCSA Telnet
32.4%
Direct Sytek connection using Procomm, Red Ryder, White Knight, Kermit, etc.
20.4%
Telephone/modem (on campus) using Procomm, Red Ryder, etc.
25.6%
Telephone/modem (off campus) using Procomm, Red Ryder, etc.
12.8%
IRMA card in PC
12.0%
Direct IBM terminal connection
3.8%
DCA network
0.9%
I don't know how it is connected
15.9%
Other
4.4%

11. UCS offers a variety of electronic mail systems to send messages (e-mail) to others at IU and to other institutions worldwide Have you used an electronic mail system?

Yes
74.3%

12. Which electronic mail systems have you used?

Percentage circled of those who answered question
I've never used e-mail
0.2% [F&S]
VAX e-mail
93.4%
ULTRIX mail
7.9%
EMMA
10.9%
LAN-based mail
2.6%
PROFS
2.2%
Bitnet/Internet
37.5%
Other
2.6%
I don't know
0.8%

13. Please tell us what, if anything, should be improved with those mail systems (VAX, ULTRIX, EMMA).
Percentage circled of those who answered question
VAX email
Ultrix email
EMMA
LAN-based email [students only]
PROFS [students only]
Bitnet-Internet [students only]
Ease of use
23.6%
1.6%
3.3%
0.5%
0.8%
10.1%
Speed
38.2%
1.2%
1.9%
0.6%
0.5%
8.2%
Connectivity to other mail systems (i.e., ability to exchange mail with people using other mail systems)
23.8%
0.9%
4.2%
0.4%
0.2%
6.8%
More features
10.4%
0.5%
1.1%
0.1%
0.0%
1.4%
Different features
4.6%
0.3%
1.0%
0.0%
0.4%
0.2%
Education for use/training
22.5%
3.0%
4.6%
1.7%
1.7%
9.9%
Other
3.7%
0.1%
0.5%
0.5%
0.8%
1.1%

14. How important is e-mail to you?

Average
3.89
Importance
82.1
Usage
80.3% (1196)

15. Please indicate your satisfaction with any ofthe following sources if you have used them in the past year.

Average
Satisfaction
Usage
Help Desk
3.82
87.7%
29.1% (1194)
The Computing Support Center
3.75
88.8%
33.8% (1225)
PC-Helpline / Office Calls
3.54
83.4%
23.4% (1233)
ACCESS Microcomputing Center
3.74
87.6%
45.3% (1304)
AIE's ASK
3.60
83.8%
27.5% (1106)
UCS public facility consultants
3.31
76.9%
44.1% (1247)
Your department's UCS consultant or customer liaison
3.53
84.5%
32.7% (1189)
Your department's computing consultant
3.53
87.6%
49.3% (1269)
UCS "machine room" operators
3.51
81.2%
13.8% (1113)
UCS Systems Development Staff
3.80
85.8%
26.9% (487)
UCS computer service group
3.56
82.8%
42.5% (543)
Other
4.12
92.3%
25.2% (397)

16. Have you found any of these informational sources useful in the past year?

Average
Satisfaction
Usage
UCS Times newsletter
2.85
63.8%
44.9% (1272)
UCS Monitor
2.85
65.8%
42.7% (1228)
VAX online documentation
3.21
73.6%
54.3% (1252)
Other UCS publications
3.44
80.8%
52.9% (1229)

17. UCS operates a number of large computers called "mainframes", such as the VMS VAXes (Amber, Aqua, Gold, etc.), the ULTRIX computers (Bronze, Copper, Silver), the "VM machines" (IUBVM), and the "administrative " IBM (IUIS). Have you used any of these "mainframe" computers; VMS, VAXes, ULTRIX, VM machine, IBM (IUIS), in the past year?

Yes
67.2%

18. How often has poor "mainframe" computer performance (when the computer is not working or is working slowly) interfered with your work (1=never, 5=frequently)?

Average
Frequency
Usage
VAXcluster
2.93
59.9%
96.7% (993)
ULTRIX computers
2.16
34.5%
24.8% (600)
VM machine
2.12
36.3%
15.9% (584)
IBM 3090-300
2.42
40.7%
36.3% (626)

19a. What "mainframe" (VAX Cluster) system improvements would help your work?

Percentage circled of those who answered question
Better response time
41.3%
Additional software
4.9%
Better tape-handling facilities
3.5%
Increased CPU (machine power)
20.8%
Additional personal disk storage space
11.8%
Faster batch job performance
1.7%
Other
5.5%

19b. What "mainframe" (Ultrix machine) system improvements would help your work?

Percentage circled of those who answered question
Better response time
4.9%
Additional software
2.1%
Better tape-handling facilities
0.7%
Increased CPU (machine power)
3.0%
Faster batch job performance
8.9%
Other
0.9%

19c. What "mainframe" (VM machine) system improvements would help your work?

Percentage circled of those who answered question
Better response time
1.5%
Additional software
1.5%
Better tape-handling facilities
0.4%
Increased CPU (machine power)
1.6%
Faster batch job performance
1.2%
Other
0.8%

19d. What "mainframe" (IBM 3090-300) system improvements would help your work?

Percentage circled of those who answered question
Better response time
15.9%
Additional software
1.6%
Better tape-handling facilities
0.7%
Increased CPU (machine power)
7.1%
Additional personal disk storage space
0.5%
Better job scheduling
3.5%
Extended hours
4.2%
Faster batch job performance
1.2%
Other
1.1%

20. Please indicate your satisfaction with the following services.

Average
Satisfaction
Usage
Academic Information Environment
3.69
92.7%
100 (977)
IO (Library Online)
3.80
90.5%
82.5 (975)
Information Center (FOCUS)
3.51
83.5%
80.0 (359)
IUCARE (Student Advising)
3.62
84.7%
23.7 (792)
Faculty Rosters System
3.09
67.9%
15.8 (840)
Online Registration
3.75
85.2%
19.4 (382)
TOPS
3.20
73.4%
9.2 (283)
TOSS
3.07
75.4%
19.4 (261)
Human Resources Information
3.34
83.5%
12.6 (330)
Dean of Faculties
2.68
62.5%
18.5 (301)

21. UCS operates a variety of computing networks. It is responsible for campus-wide networks operating between buildings on the Bloomington campus (some know these by the names of Sytek AND TCP/IP). It is also responsible for the administrative computing network serving all campuses (some know this by the name of SNA). And also, it is responsible for the "backbone" networks running between all eight IU campuses (some know these as DCA and TCP/IP) and for connecting these IU-wide networks to external resources such as the national research network (the Internet). With regard to these Do you feel you know enough about computer networks at IU to give us your opinion on UCS network services?

Yes
16.6%

22. Please rate your satisfaction with the following UCS network services.

Average
Satisfaction
Usage
Networks available to your office or building
3.72
80.9%
94.0 (167)
Network reliability
3.60
83.9%
55.0 (747)
Clean dial-in lines
3.34
77.6%
35.2 (739)
Dial-in availability
3.29
76.4%
42.0 (753)
Cost of installation and operation
2.92
62.0%
38.8 (160)
Availability of information regarding network services
2.76
58.3%
50.6 (761)
VAXes consistently available (Q162)
3.16
72.4%
65.7 (626)
Networks available in dorms (Q163)
2.45
42.8%
24.5 (587)

23. Do you currently use UNIX or ULTRIX computers?

Yes
9.4%

23a. Overall, how much do you currently rely on UNIX / ULTRIX for your work?

Average
3.26
Reliance
60.1%
Usage
100% (171)

23b. Why don't you use UNIX or ULTRIX computers?

Percentage circled of those who answered question
I don't know anything about them
83.1%
I don't need to
24.8%
I don't know how to use them
36.2%
I don't have access to UNIX/ULTRIX-based mainframes
13.5%
I don't have access to UNIX/ULTRIX-based workstations
10.7%
Access to the UNIX/ULTRIX computers is difficult
1.6%
The UNIX/ULTRIX computers are unreliable
0.8%
The UNIX/ULTRIX computers are too slow
0.8%
UNIX/ULTRIX is too difficult to learn/use
2.1%
Other
3.1%

24. UCS offers custom application development services for mainframes (IBM3090s, VAXes, etc.) And microcomputers (e.g., PCs and Macs). The services include designing, programming, testing, implementing and maintaining automated systems. Were you aware of these services?

Yes
24.4%

25. Do you or others in your area or department develop your own computer applications?

Percentage circled of those who answered question
No
23.2%
Yes, mainframe-based
18.0%
Yes, microcomputer-based
34.8%
Don't know
18.7%

26. Would you like to use computers more than you do now in teaching your classes?

Yes
40.6%

28. UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personal data and faculty records, financial data, library information, and others. Does your position require access to such a computer-based information, data, and/or services?

Yes
45.9%

29. Do you have the access to the institutional data you need for your instructional, research or support functions?

Yes
65.7%

30. Why have you had difficulty in obtaining this information?

Percentage circled of those who answered question
Getting permission to access it
21.3%
Using software retrieval tools
14.6%
Verifying report data
4.5%
Connectivity or equipment not available
22.8%
No access to software documentation
16.9%
Don't know how to get access
45.8%
Screen formats too complex
10.4%
Don't know
13.4%
Other
17.2%