For most of the questions, the average response, level of satisfaction, and estimated usage are reported in column format. The average score is simply an average of the respondents' answers if they specified a rating of on the scale of 1 to 5 (1=not at all satisfied with a service, 5=very satisfied). The level of satisfaction is the percentage of respondents who answered 3 to 5 on the 5 point scale. Usage is the percent of respondents who felt they had enough experience with a given service to make a judgement concerning their satisfaction (i.e. their response ranges from 1 to 5 and therefore did respond that they had little or no knowledge of a service). In parentheses immediately following the usage percentage, is the total number of respondents who expressed an opinion -- eg. "95.1% (360)" indicates that three-hundred and sixty individuals rated this service. For more information on the sample and a copy of the survey instrument, see the Methodology and Survey Form sections, respectively.

2. About how many hours did you use a computer in the past seven days?

3. Would you call yourself a (1=computer novice, 5=computer wiz):

4. Do you personally own a microcomputer?

4a. A modem is a device which allows a microcomputer or terminal to connect to other computers using telephone lines. Does your microcomputer have a modem?

5. Where have you used a computer most frequently this semester?

6. Have you used the public computing facilities in the past year?

6a. Why did you use the public computing facilities [Faculty & Staff questionnaire only]?

6b. Why did you use the public computing facilities [student questionnaire only]?

7. Please indicate the FIVE MOST IMPORTANT improvements UCS can make to help you with your work [Faculty & Staff questionnaire only].

8. Which of the improvements you circled in Q7 is most important to you [Faculty & Staff questionnaire only]?

10. Can the computer you use most often connect to UCS "mainframes", such as the VAXes or IUIS [Faculty & Staff questionnaire only]?

10a. How does it connect [Faculty & Staff questionnaire only]?

11. UCS offers a variety of electronic mail systems to send messages (e-mail) to others at IU and to other institutions worldwide Have you used an electronic mail system?

12. Which electronic mail systems have you used?

13. Please tell us what, if anything, should be improved with those mail systems (VAX, ULTRIX, EMMA).

	Percentage circled of those who answered question
	VAX email	Ultrix email	EMMA	LAN-based email [students only]	PROFS [students only]	Bitnet-Internet [students only]
Ease of use	23.6%	1.6%	3.3%	0.5%	0.8%	10.1%
Speed	38.2%	1.2%	1.9%	0.6%	0.5%	8.2%
Connectivity to other mail systems (i.e., ability to exchange mail with people using other mail systems)	23.8%	0.9%	4.2%	0.4%	0.2%	6.8%
More features	10.4%	0.5%	1.1%	0.1%	0.0%	1.4%
Different features	4.6%	0.3%	1.0%	0.0%	0.4%	0.2%
Education for use/training	22.5%	3.0%	4.6%	1.7%	1.7%	9.9%
Other	3.7%	0.1%	0.5%	0.5%	0.8%	1.1%

14. How important is e-mail to you?

15. Please indicate your satisfaction with any ofthe following sources if you have used them in the past year.

16. Have you found any of these informational sources useful in the past year?

17. UCS operates a number of large computers called "mainframes", such as the VMS VAXes (Amber, Aqua, Gold, etc.), the ULTRIX computers (Bronze, Copper, Silver), the "VM machines" (IUBVM), and the "administrative " IBM (IUIS). Have you used any of these "mainframe" computers; VMS, VAXes, ULTRIX, VM machine, IBM (IUIS), in the past year?

18. How often has poor "mainframe" computer performance (when the computer is not working or is working slowly) interfered with your work (1=never, 5=frequently)?

19a. What "mainframe" (VAX Cluster) system improvements would help your work?

19b. What "mainframe" (Ultrix machine) system improvements would help your work?

19c. What "mainframe" (VM machine) system improvements would help your work?

19d. What "mainframe" (IBM 3090-300) system improvements would help your work?

20. Please indicate your satisfaction with the following services.

21. UCS operates a variety of computing networks. It is responsible for campus-wide networks operating between buildings on the Bloomington campus (some know these by the names of Sytek AND TCP/IP). It is also responsible for the administrative computing network serving all campuses (some know this by the name of SNA). And also, it is responsible for the "backbone" networks running between all eight IU campuses (some know these as DCA and TCP/IP) and for connecting these IU-wide networks to external resources such as the national research network (the Internet). With regard to these Do you feel you know enough about computer networks at IU to give us your opinion on UCS network services?

22. Please rate your satisfaction with the following UCS network services.

23. Do you currently use UNIX or ULTRIX computers?

23a. Overall, how much do you currently rely on UNIX / ULTRIX for your work?

23b. Why don't you use UNIX or ULTRIX computers?

24. UCS offers custom application development services for mainframes (IBM3090s, VAXes, etc.) And microcomputers (e.g., PCs and Macs). The services include designing, programming, testing, implementing and maintaining automated systems. Were you aware of these services?

25. Do you or others in your area or department develop your own computer applications?

26. Would you like to use computers more than you do now in teaching your classes?

28. UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personal data and faculty records, financial data, library information, and others. Does your position require access to such a computer-based information, data, and/or services?

29. Do you have the access to the institutional data you need for your instructional, research or support functions?

30. Why have you had difficulty in obtaining this information?