1992 UNIVERSITY COMPUTING SERVICES SURVEY ON

COMPUTING AT INDIANA UNIVERSITY




University Computing Services is conducting this survey to learn more about the computing habits and needs of faculty, students, and staff at IU. Even if you are not familiar with all of the resources or services described in this questionnaire, your information is important to us. So please fill out each question as completely as possible.

If you do not use computers, please complete and return the enclosed postcard. You do not need to complete and return this questionnaire.

1. Overall, how satisfied are you with the services offered by University Computing Services (UCS) during the past year? (Please circle a number.)

Not at all Satisfied Very Satisfied No Opinion Don't Know
1 2 3 4 5 7 8


2. About how many hours did you use a computer in the past seven days?

_______ hours

3. Would you call yourself a computer novice or wiz? (Please circle a number.)

Computer

Novice

Computer Wiz Don't Know
1 2 3 4 5 8

4. Where have you used a computer most frequently this semester? (Please circle a number.)

1 At home
2 In your office or lab (at work)
3 Other

5. Do you personally own a microcomputer (e.g., PC or Macintosh)? (Please circle a number.)

1 Yes 2 No

5a. If yes, did you buy your microcomputer in Bloomington?

1 Yes 2 No 3 Don't know

5b. If yes, a modem is a device which allows a microcomputer to connect to other computers using telephone lines. Does your microcomputer have a modem, either external or internal? (Please circle a number.)

1 Yes 2 No 3 Don't know

5c. If no, do you plan to buy a microcomputer in the next twelve months?

1 Yes 2 No 3 Don't know

6. Do you use the UCS Computer Service Group as a primary vendor for the maintenance or repair of your IU-owned microcomputer or terminal? (Please circle a number.)

1 Yes 2 No 3 Don't know

6a. If no, why not? (cirlce all that apply)

1 Never heard of them
2 Costs too much
3 My department does its own repair
4 Poor service
5 We send our repairs to (please specify):
6 Other

7. If you have used any of the UCS public computing facilities (clusters) such as those in Ballantine 104, Business 417, Library 102, Lindley 004, Student Building 231, etc., please indicate your overall satisfaction with the clusters. (Please circle a number.)

Not at All Satisfied Very

Satisfied

No

Opinion

Don't Know Never

Used

1 2 3 4 5 8

8. Please indicate the FIVE most important improvements UCS can make to public computing facilities.

(Please circle no more than FIVE.)

1 More online resources (such as IO, faculty rosters and student advising)
2 Improved electronic mail systems
3 Longer hours of operation in public computing facilities
4 More documentation in public computing facilities
5 More consultants
6 Better trained consultants
7 More computing classes and workshops (JumpStarts)
8 More public computing facilities (clusters)
9 More public DOS microcomputers (i.e., "PCs")
10 More public Macintoshes
11 More public UNIX workstations
12 Additional software in public computing facilities
13 More public laser printers
14 More public plotters
15 More public scanners
16 Better documentation in public computing facilities
17 Improved computer maintenance at public computing facilities
18 Additional diskette conversion utilities
19 More desktop space
20 More aisle space
21 Better information on planned software and equipment changes affecting the clusters
22 Other

9. University Computing Services publishes a bimonthly newsletter and many other informational brochures and quick guides. They also provide help and information online (on the "mainframe" computers). We're interested in whether you have found these sources of information useful in the past year. (Please circle numbers.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
UCS Times newsletter (bimonthly "magazine") 1 2 3 4 5 7 8 0
UCS Monitor (one-page updates) 1 2 3 4 5 7 8 0
VAX online documentation (e.g., AIENEWS, AIE help libraries, etc.) 1 2 3 4 5 7 8 0
UCS Computer Education Catalog 1 2 3 4 5 7 8 0
Other UCS publications (Folios, handouts, quick guides) 1 2 3 4 5 7 8 0

10. UCS provides a range of assistance for computer users. If you have received any help from any of the following sources in the past year, please indicate your satisfaction. If you have never heard of the service, please circle 0. If you have heard of the service, but never use it, please circle 7. (Please circle numbers.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Help Desk (17th Street, 855-8506, HELPDESK) 1 2 3 4 5 7 8 0
The Computing Support Center (855-0963, 855-8210, CSCENTER, CSCADMIN) 1 2 3 4 5 7 8 0
ACCESS Microcomputing Center

(855-0910, ACCESS, IMU 060)

1 2 3 4 5 7 8 0
AIE's "Ask a Consultant" 1 2 3 4 5 7 8 0
Consultants in UCS public computing facilities (clusters) 1 2 3 4 5 7 8 0
Your UCS Departmental Consultant 1 2 3 4 5 7 8 0
Your department's computing consultant 1 2 3 4 5 7 8 0
UCS computer service group (computer installation/repair) 1 2 3 4 5 7 8 0
UCS Education classes (JumpStarts, Workshops, etc.) 1 2 3 4 5 7 8 0

11. Please indicate the FIVE most important improvements UCS can make to support services. (Please circle no more than FIVE.)

1 Fewer busy signals when calling the Help Desk or Computing Support Center
2 More computing support staff in your department
3 Better access to UCS "specialists"
4 A single phone number for all UCS support services
5 Improved electronic availability of UCS publications
6 In-depth manuals on operating systems (e.g., UNIX, VMS) and applications (e.g., electronic mail, statistical packages)
7 Quick guides on specific applications (e.g., VAX Mail, IUdora, text editors)
8 Overviews of broad areas of computing (e.g., statistical and mathematical computing, administrative systems, distributed computing)
9 Better trained consultants at ACCESS
10 Better trained consultants at the Help Desk
11 Better trained consultants at the Computing Support Center
12 Faster turnaround on consultation via e-mail from the Computing Support Center
13 Expanded service hours at the Computing Support Center
14 Weekend service hours at the Help Desk
15 Expanded service hours at ACCESS
16 More personalized consultation from UCS, focused on the needs of your department
17 Better information on UCS plans for supported software and equipment
18 More demonstration equipment and software at ACCESS
19 Lower prices for software sold at the Computing Support Center
20 Other


12. Please indicate the THREE most important improvements UCS can make to user education services.

(Please circle no more than THREE.)

1 More UCS Education classes each semester
2 Lower charges for classes
3 More classes especially designed for computing support staff in your department
4 Classes for: UNIX
5 Classes for: Windows
6 Classes for: X-Windows
7 Classes for: Mathematica
8 Classes for: NeXT computers
9 Classes for: "Using a modem from your home or office"
10 Classes for: IUdora (workstation-based mail for Macintosh computers)
11 Classes for: "Enhancing office productivity through technology"
12
13 Other

13. UCS offers a variety of electronic mail systems to send messages (e-mail) to others at IU and to other institutions worldwide such as VAX e-mail, BITNET/Internet, EMMA, and IUdora. Please indicate your satisfaction with the following electronic mail services.

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
VAX e-mail 1 2 3 4 5 7 8 0
Ultrix mail 1 2 3 4 5 7 8 0
EMMA 1 2 3 4 5 7 8 0
IUdora (workstation-based mail for Macintosh microcomputers) 1 2 3 4 5 7 8 0
BITNET/Internet 1 2 3 4 5 7 8 0

14.Most computers on campus can be connected to networks and other resources such as BITNET, local area networks, UCS "mainframes" such as the VAXes or IUIS, file servers, etc. Do you use the network connection on your personal computer? (Please circle a number.)

Yes No Don't know Don't have a connection

15. UCS is responsible for a variety of computing networks. It is responsible for campus-wide networks operating between buildings on the Bloomington campus (some know these by the names of Sytek and TCP/IP). It is also responsible for the administrative computing network serving all campuses (some know this by the name of SNA). And also, it is responsible for the "backbone" networks running between all eight IU campuses (some know these as DCA and TCP/IP) and for connecting these IU-wide networks to external resources such as the national research network (the Internet). With regard to these UCS-managed networks, please indicate your overall satisfaction with the following UCS network services.

Not at All Satisfied Very Satisfied NeverUse Don't Know
Networks available to your office or building 1 2 3 4 5 7 8
Network reliability 1 2 3 4 5 7 8
Availability of dial-in lines 1 2 3 4 5 7 8
Availability of information regarding services available over the network 1 2 3 4 5 7 8
Education and training on how to use network services 1 2 3 4 5 7 8
Publications and quick guides on how to use network services
Information on new network services, and planned changes to existing network services
General consulting support

16.Many people use networks to communicate with others using BITNET, electronic mail, etc. Many also use networks to share resources such as printers, or files or applications on servers. Networks are also used to connect to computers such as the VMS VAX Cluster. Please estimate the number of times over the past seven days in which you used the network to communicate with someone, or access a resource:

1 In your building
2 Elsewhere on the Bloomington campus
3 At other IU campuses
4 At other U.S. institutions
5 Outside the U.S.

17. Please indicate how important these improvements to network services would be to you.

Not at All Important Very Important Don't Know
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) at IU-Bloomington 1 2 3 4 5 8
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) in the IU system 1 2 3 4 5 8
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) at any institution in the U.S. 1 2 3 4 5 8
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) at any institution worldwide 1 2 3 4 5 8
Ability to print an electronic mail message at the printer of your choice

on the Bloomington campus (such as PC, Macintosh, or LAN printers)

1 2 3 4 5 8
Ability to participate in topical electronic discussions with others

sharing your interests

1 2 3 4 5 8
Ability to filter mail messages or network news so you are presented

with only relevant messages

1 2 3 4 5 8
Ability to send and receive compound documents or multi-part electronic mail (text, graphics, images, spreadsheets, sound, video) 1 2 3 4 5 8
Ability to send and receive video or use multimedia applications over the network 1 2 3 4 5 8
Ability to copy or move a document between your microcomputer or file server and that of a colleague elsewhere 1 2 3 4 5 8
Ability to retrieve, display, and print 1 2 3 4 5 8
Ability to run (launch, execute) an 1 2 3 4 5 8
Ability to run (launch, execute) an application or program on a

file server on any IU campus

1 2 3 4 5 8
Ability to access commercial databases, such as Dow Jones, Nexis, or Lexis, directly from your personal computer or workstation 1 2 3 4 5 8
Greater access to public domain databases, such as the public

information maintained by the U.S. government or the ERIC Clearinghouse

1 2 3 4 5 8
Ability to find out about information and resources anywhere on the

campus network, and how to use them

1 2 3 4 5 8
Ability to find out about information and resources anywhere

on the IU system network, and how to use them

1 2 3 4 5 8
Ability to find out about information and resources anywhere on the national network, and how to use them 1 2 3 4 5 8
Ability to work as a member of a group electronically (e.g., a class,

research team, or committee -- sharing ideas, preparing a manuscript or report, compiling a shared bibliography, or conducting a meeting online)

1 2 3 4 5 8
Other 1 2 3 4 5 8

18.Please indicate your satisfaction with the following services. If you have never heard of the service, please circle 0. If you have heard of the service but never use it, please circle 7. (Please circle numbers.)

Not at All Satisfied Very Satisfied Never Use Don't Know Never Heard of It
Academic Information Environment (AIE) 1 2 3 4 5 7 8 0
IO (Library Online) 1 2 3 4 5 7 8 0
Electronic Faculty Roster Distribution System 1 2 3 4 5 7 8 0
Online Schedule of Classes Display 1 2 3 4 5 7 8 0
Student Advising (IUCARE) 1 2 3 4 5 7 8 0
Menu Driven Schedule of Classes Display 1 2 3 4 5 7 8 0

19.UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personnel data and faculty records, financial data, library information, and others. Does your position require access to such computer-based information, data, and/or services?

Yes No Don't know

20. If yes, do you have access to all of the institutional data you need for your instructional, research, or

support functions?

Yes No Don't know

21. If no, why have you had difficulty in obtaining this information? (Please circle all that apply.)

1 Getting permission to access it
2 Using software retrieval tools
3 Verifying report data
4 Connectivity or equipment not available
5 No access to software documentation
6 Don't know how to get access
7 Screen formats too complex
8 Don't know
9 Other

22. UCS offers custom application development services for mainframes (e.g., IBM 3090-600, VAXes, etc.) and microcomputers (e.g., PCs and Macs). The services include designing, programming, testing, implementing and maintaining automated systems. Were you aware of these services?

n="right">0
Yes
The "VM machine" (IUBVM) 1 2 3 4 5 7 8 0
The "administrative" IBM (student advising, Library IO, online schedule of classes, etc.) 1 2 3 4 5 7 8 0

24. If you use the VMS VAX CLUSTER, please rate the following items

Not at All Satisfied Very Satisfied Don't Know
Response time 1 2 3 4 5 8
Availability (scheduled hours of operation) 1 2 3 4 5 8
Reliability (up time) 1 2 3 4 5 8
Information about software and equipment changes 1 2 3 4 5 8
Disk space available to you 1 2 3 4 5 8
Input and output services (printing, plotting, etc.) 1 2 3 4 5 8
Classes 1 2 3 4 5 8
Documentation 1 2 3 4 5 8
General consulting support 1 2 3 4 5 8
Accessibility (number of simultaneous users) 1 2 3 4 5 8
Batch performance 1 2 3 4 5 8
Application software 1 2 3 4 5 8
Languages, compilers, and editors 1 2 3 4 5 8
Tape support 1 2 3 4 5 8

25. If you use UCS Ultrix Systems, please rate the following items

Not at All Satisfied Very Satisfied Don't Know
Response time 1 2 3 4 5 8
Availability (scheduled hours of operation) 1 2 3 4 5 8
Reliability (up time) 1 2 3 4 5 8
Information about software and

equipment changes

1 2 3 4 5 8
Disk space available to you 1 2 3 4 5 8
Input and output services (printing, plotting, etc.) 1 2 3 4 5 8
Classes 1 2 3 4 5 8
Documentation 1 2 3 4 5 8
General consulting support 1 2 3 4 5 8
Accessibility (number of simultaneous users) 1 2 3 4 5 8
Batch performance 1 2 3 4 5 8
Application software 1 2 3 4 5 8
Languages, compilers, and editors 1 2 3 4 5 8
Tape support 1 2 3 4 5 8

26. If you use IUIS, please rate the following

Not at All Satisfied Very Satisfied Don't Know
Response time 1 2 3 4 5 8
Availability (scheduled hours of operation) 1 2 3 4 5 8
Reliability (up time) 1 2 3 4 5 8
Information about software and

equipment changes

1 2 3 4 5 8
Disk space available to you 1 2 3 4 5 8
Input and output services (printing, plotting, etc.) 1 2 3 4 5 8
Classes 1 2 3 4 5 8
Documentation 1 2 3 4 5 8
General consulting support 1 2 3 4 5 8
Information Center (Focus) 1 2 3 4 5 8

27. Please indicate the THREE most important improvements UCS can make to shared computing systems.

(Please circle no more than THREE.)

1 Faster computers
2 More central printers
3 Less expensive central printing
4 Better facilities for printing shared system output in your office
5 More specialized consulting (e.g., supercomputing, languages and compilers, etc.)
6 More computing support staff in your department
7 More summary documentation about shared systems (quick guides)
8 More in-depth documentation about shared systems (Folios)
9 More classes on how to use shared systems
10 More classes on what shared systems can do for you
11 Increased availability of applications on UNIX systems
12 Additional ListServ facilities
13 Other


28.UNIX and Ultrix are computer operating systems which UCS is being encouraged to provide. Do you currently use UNIX or Ultrix computers? (Please circle a number.)

Yes No Don't know

28a. If yes, overall, how much do you currently rely on UNIX/Ultrix for your work?

Not at All Satisfied Very Satisfied
1 2 3 4 5

28b. In no, why don't you use UNIX or Ultrix computers? (Please circle all that apply.)

1 I don't know anything about them
2 I don't need to
3 I don't know how to use them
4 I don't have access to UNIX/Ultrix-based mainframes
5 I don't have access to UNIX/Ultrix-based workstations
6 Access to the UNIX/Ultrix computers is difficult
7 The UNIX/Ultrix computers are unreliable
8 The UNIX/Ultrix computers are too slow
9 UNIX/Ultrix is too difficult to learn/use
10 Other

29. How satisfied are you with the services UCS provides in support of your teaching?

Not at All Satisfied Very Satisfied No

Opinion

Don't Know
1 2 3 4 5 7 8

30. UCS provides a number of computer classrooms on campus used for courses requiring a microcomputer for every student in the class. How would you prefer to have computer classrooms distributed on campus?

(Choose one.)

1 Multiple computer classrooms in centralized computing areas on campus, with close proximity to other computer classrooms, labs, printing/scanning facilities, etc.
2 Individual computer classroom(s) in or near your department/building
3 Other
8 Don't know

31.Would you like to use computers more than you do now in teaching your classes?

Yes No Don't know

31a. If yes, which one of the following areas would be most helpful to you in expanding your use of computing technology in instruction? (Choose one.)

1 More assistance on how to integrate computing technology into instruction
2 Better computing resources for instruction
3 Better access to existing computing resources

32. Which FIVE of the following services or tools would be most useful in expanding your use of computing technology in instruction. (Please pick no more than FIVE.)

1 Teaching/presentation technologies in small-to medium-size, regular classrooms (e.g., computer or other media projection, network access, presentation tools)
2 Faculty and student access to server-based disk storage and/or file sharing
3 More resources for developing and delivering multimedia lectures/presentations and/or instructional applications
4 Information on existing instructional software (e.g., computer-based lessons, software tools) of particular interest to your academic discipline
5 Software for test/quiz generation, delivery, and automatic scoring
6 Software (authoring systems) to develop your own discipline-specific, instructional applications (e.g., computer-based learning)
7 Consulting assistance in developing your own discipline-specific, instructional applications (e.g., computer-based learning)
8 Better access to special request software and services from UCS public computing facilities
9 Information on how multimedia can be used in your instruction
10 Workstation-based electronic grade books
11 Priority usage of special purpose microcomputers and workstations in UCS public computing facilities
12 A faculty class on "how to incorporate computing into your instruction"
13 A service that facilitates customizing course materials through electronic publishing
14 Multi-authoring tools for document processing
15 Funding for acquisition of software tools in your discipline
16 Improved/simplified procedures for reserving computer classrooms
17 More student JumpStart classes
18 More availability of computer classrooms for teaching
19 More availability of open-access labs for students
20 Other

33. Please indicate the FIVE most important computing tools that you use in your research, scholarship and creative activities. Please consider all aspects of computing in support of your research, including word processing, electronic mail, news groups, use of application software (such as Dbase, Lotus, or SAS), programming languages, etc.

34. How satisfied are you with the services UCS provides in support of your research?

Not at All Satisfied Very Satisfied No

Opinion

Don't Know Never Use UCS for Research
1 2 3 4 5 7 8 0

35. If you use VMS systems in your research, how interested are you in migrating your research computing from VMS to UNIX or Ultrix systems?

Not at All Satisfied Very Satisfied No

Opinion

Don't Know Never Use UCS for Research
1 2 3 4 5 7 8 0

36.Which FIVE of the following improvements would be most useful to you in your research? (Please pick no more than FIVE.)

1 More disk space for researchers
2 Improved tape handling
3 Archival system for storing large, infrequently used data sets
4 Better access to UCS technical specialists who will work with you extensively on your problems
5 More powerful personal microcomputers or workstations in your department
6 "Vector" supercomputers such as Crays or Convex systems
7 "Parallel" computers such as the Thinking Machines CM-5 or CM-2
8 More high performance "scalar" workstations such as the IBM RS/6000 or HP 700
9 More open systems, standards-based computers such as Ultrix systems, SUN workstations, NeXT machines, etc.
10 Improved access to, and consulting about, remote supercomputing sites
11 Better access to large data sets (e.g., census data, Compustat)
12 Better access to network information resources such as Lexis, Nexis, Dialog, ERIC, etc.
13 Improved database software
14 Better textual database tools
15 Improved simulation and modeling software
16 More interactive graphing/visual data analysis tools
17 More statistical and mathematical software
18 Software of unique interest to your academic discipline
19 More quality computing support within your department
20 Other