1992 UNIVERSITY COMPUTING SERVICES SURVEY

ON COMPUTING AT INDIANA UNIVERSITY


COMMENTS

For most of the questions, the average response, level of satisfaction, and estimated usage are reported in column format. The average score is simply an average of the respondents' answers if they specified a rating of on the scale of 1 to 5 (1=not at all satisfied with a service, 5=very satisfied). The level of satisfaction is the percentage of respondents who answered 3 to 5 on the 5 point scale. Usage is the percent of respondents who felt they had enough experience with a given service to make a judgement concerning their satisfaction (i.e. their response ranges from 1 to 5 and therefore did respond that they had little or no knowledge of a service). In parentheses immediately following the usage percentage, is the total number of respondents who expressed an opinion -- eg. "95.1% (360)" indicates that three-hundred and sixty individuals rated this service. For more information on the sample and a copy of the survey instrument, see the Methodology and Survey Form sections, respectively.


1. Overall, how satisfied are you with the services offered by University Computing Services (UCS) during the past year? (Please circle a number.)
Average
3.82
Satisfaction
95.2%
Usage
90.1%(755)

2. About how many hours did you use a computer in the past seven days?

Average
13.97
hours

3. Would you call yourself a computer novice or wiz? (Please circle a number.)

Average
2.73

4. Where have you used a computer most frequently this semester? (Please circle a number.)

At home
33.3%
In your office or lab (at work)
54.1%
Other
12.7%

5. Do you personally own a microcomputer (e.g., PC or Macintosh)? (Please circle a number.)

Yes
46.7%

5a. If yes, did you buy your microcomputer in Bloomington?

Yes
44.8%

5b. If yes, a modem is a device which allows a microcomputer to connect to other computers using telephone lines. Does your microcomputer have a modem, either external or internal? (Please circle a number.)

Yes
63.8%

5c. If no, do you plan to buy a microcomputer in the next twelve months?

Yes
18.5%

6. Do you use the UCS Computer Service Group as a primary vendor for the maintenance or repair of your IU-owned microcomputer or terminal? (Please circle a number.)

Yes
53.0%

6a. If no, why not? (circle all that apply)

Percentage circled of those who answered question 6a
Never heard of them
49.6%
Costs too much
76.4%
My department does its own repair
96.2%
Poor service
64.4

7. If you have used any of the UCS public computing facilities (clusters) such as those in Ballantine 104, Business 417, Library 102, Lindley 004, Student Building 231, etc., please indicate your overall satisfaction with the clusters. (Please circle a number.)

Average
3.47
Satisfaction
84.9%
Usage
98.0%(357)

8. Please indicate the FIVE most important improvements UCS can make to public computing facilities.

(Please circle no more than FIVE.)

Percentage circled of those who answered question 8
More online resources (such as IO, faculty rosters and student advising)
19.7%
Improved electronic mail systems
22.1%
Longer hours of operation in public computing facilities
29.2%
More documentation in public computing facilities
5.6%
More consultants
15.9%
Better trained consultants
16.4%
More computing classes and workshops (JumpStarts)
9.3%
More public computing facilities (clusters)
34.0%
More public DOS microcomputers (i.e., "PCs")
20.1%
More public Macintoshes
18.0%
More public UNIX workstations
3.8%
Additional software in public computing facilities
13.1%
More public laser printers
38.9%
More public plotters
2.2%
More public scanners
5.1%
Better documentation in public computing facilities
3.4%
Improved computer maintenance at public computing facilities
14.9%
Additional diskette conversion utilities
4.9%
More desktop space
22.3%
More aisle space
9.5%
Better information on planned software and equipment changes affecting the clusters
3.9%
Other
13.6%

9. University Computing Services publishes a bimonthly newsletter and many other informational brochures and quick guides. They also provide help and information online (on the "mainframe" computers). We're interested in whether you have found these sources of information useful in the past year. (Please circle numbers.)

Average
Satisfaction
Usage
UCS Times newsletter (bimonthly "magazine")
2.98
64.6%
47.1%(514)
UCS Monitor (one-page updates)
3.06
69.4%
50.0%(495)
VAX online documentation (e.g., AIENEWS, AIE help libraries, etc.)
3.41
80.4%
62.2%(625)
UCS Computer Education Catalog
3.18
72.1%
43.2%(483)
Other UCS publications (Folios, handouts, quick guides)
3.57
80.8%
62.8%(571)

10. UCS provides a range of assistance for computer users. If you have received any help from any of the following sources in the past year, please indicate your satisfaction. If you have never heard of the service, please circle 0. If you have heard of the service, but never use it, please circle 7. (Please circle numbers.)

Average
Satisfaction
Usage
Help Desk (17th Street, 855-8506, HELPDESK)
4.08
91.6%
63.0%(364)
The Computing Support Center (855-0963, 855-8210, CSCENTER, CSCADMIN)
3.82
88.1%
40.7%(581)
ACCESS Microcomputing Center

(855-0910, ACCESS, IMU 060)

3.79
86.4%
46.3%(622)
AIE's "Ask a Consultant"
3.62
84.3%
25.5%(503)
Consultants in UCS public computing facilities (clusters)
3.3
79.1%
73.6%(445)
Your UCS Departmental Consultant
3.93
93.2%
34.4%(454)
Your department's computing consultant
3.86
85.1%
44.6%(580)
UCS computer service group (computer installation/repair)
4.02
94.5%
38.3%(361)
UCS Education classes (JumpStarts, Workshops, etc.)
3.74
85.0%
37.0%(648)

11.Please indicate the FIVE most important improvements UCS can make to support services. (Please circle no more than FIVE.)

Percentage circled of those who answered question 11
Fewer busy signals when calling the Help Desk or Computing Support Center
16.0%
More computing support staff in your department
15.9%
Better access to UCS "specialists"
13.8%
A single phone number for all UCS support services
13.2%
Improved electronic availability of UCS publications
11.9%
In-depth manuals on operating systems (e.g., UNIX, VMS) and applications (e.g., electronic mail, statistical packages)
33.6%
Quick guides on specific applications (e.g., VAX Mail, IUdora, text editors)
43.9%
Overviews of broad areas of computing (e.g., statistical and mathematical computing, administrative systems, distributed computing)
19.0%
Better trained consultants at ACCESS
8.9%
Better trained consultants at the Help Desk
2.2%
Better trained consultants at the Computing Support Center
9.7%
Faster turnaround on consultation via e-mail from the Computing Support Center
11.2%
Expanded service hours at the Computing Support Center
13.2%
Weekend service hours at the Help Desk
2.6%
Expanded service hours at ACCESS
13.3%
More personalized consultation from UCS, focused on the needs of your department
7.7%
Better information on UCS plans for supported software and equipment
9.5%
More demonstration equipment and software at ACCESS
10.2%
Lower prices for software sold at the Computing Support Center
28.9%
Other
7.9%

12.Please indicate the THREE most important improvements UCS can make to user education services.

(Please circle no more than THREE.)

Percentage circled of those who answered question 12
More UCS Education classes each semester
28.5%
Lower charges for classes
35.2%
More classes especially designed for computing support staff in your department
10.5%
Classes for: UNIX
14.1%
Classes for: Windows
25.0%
Classes for: X-Windows
5.7%
Classes for: Mathematica
6.6%
Classes for: NeXT computers
9.2%
Classes for: "Using a modem from your home or office"
26.8%
Classes for: IUdora (workstation-based mail for Macintosh computers)
1.3%
Classes for: "Enhancing office productivity through technology"
6.6%
Classes for: SPSS/PC+
8.6%
Other
7.7%

13. UCS offers a variety of electronic mail systems to send messages (e-mail) to others at IU and to other institutions worldwide such as VAX e-mail, BITNET/Internet, EMMA, and IUdora. Please indicate your satisfaction with the following electronic mail services.

Average
Satisfaction
Usage
VAX e-mail
3.98
90.4%
86.5%(736)
Ultrix mail
3.76
82.9%
9.8%(520)
EMMA
3.87
85.2%
17.2%(566)
IUdora (workstation-based mail for Macintosh microcomputers)
4.02
85.6%
6.4%(444)
BITNET/Internet
3.92
90.8%
50.4%(694)

14.Most computers on campus can be connected to networks and other resources such as BITNET, local area networks, UCS "mainframes" such as the VAXes or IUIS, file servers, etc. Do you use the network connection on your personal computer? (Please circle a number.)

Yes
67.5%

15. UCS is responsible for a variety of computing networks. It is responsible for campus-wide networks operating between buildings on the Bloomington campus (some know these by the names of Sytek and TCP/IP). It is also responsible for the administrative computing network serving all campuses (some know this by the name of SNA). And also, it is responsible for the "backbone" networks running between all eight IU campuses (some know these as DCA and TCP/IP) and for connecting these IU-wide networks to external resources such as the national research network (the Internet). With regard to these UCS-managed networks, please indicate your overall satisfaction with the following UCS network services.

Average
Satisfaction
Usage
Networks available to your office or building
3.39
77.2%
51.7%(571)
Network reliability
3.56
90.2%
67.2%(571)
Availability of dial-in lines
2.69
54.5%
48.1%(566)
Availability of information regarding services available over the network
2.96
66.5%
50.5%(559)
Education and training on how to use network services
2.72
60.0%
46.5%(560)
Publications and quick guides on how to use network services
2.92
66.4%
51.2%(561)
Information on new network services, and planned changes to existing network services
2.74
62.1%
40.8%(558)
General consulting support
3.21
78.4%
52.2%(562)

16.Many people use networks to communicate with others using BITNET, electronic mail, etc. Many also use networks to share resources such as printers, or files or applications on servers. Networks are also used to connect to computers such as the VMS VAX Cluster. Please estimate the number of times over the past seven days in which you used the network to communicate with someone, or access a resource:

Percentage circled of those who answered question 16
In your building
49.9
Elsewhere on the Bloomington campus
23.24
At other IU campuses
78.78
At other U.S. institutions
54.91
Outside the U.S.
77.04

17.Please indicate how important these improvements to network services would be to you.

Average
Satisfaction
Usage
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) at IU-Bloomington
4.32
94.1%
96.7%(597)
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) in the IU system
3.59
78.3%
95.2%(593)
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) at any institution in the U.S.
3.89
85.2%
96.2%(597)
Ability to identify the electronic mail address of and send a mail message to anyone (faculty, staff, student) at any institution worldwide
3.30
68.6%
93.0%(595)
Ability to print an electronic mail message at the printer of your choice

on the Bloomington campus (such as PC, Macintosh, or LAN printers)

3.73
83.0%
95.8%(593)
Ability to participate in topical electronic discussions with others

sharing your interests

2.84
59.7%
95.7%(592)
Ability to filter mail messages or network news so you are presented

with only relevant messages

2.92
60.9%
91.7%(594)
Ability to send and receive compound documents or multi-part electronic mail (text, graphics, images, spreadsheets, sound, video)
3.39
73.4%
92.6%(593)
Ability to send and receive video or use multimedia applications over the network
2.79
56.1%
88.4%(588)
Ability to copy or move a document between your microcomputer or file server and that of a colleague elsewhere
3.59
79.8%
89.5%(591)
Ability to retrieve, display, and print
3.89
85.8%
93.7%(592)
Abi

lity to run (launch, execute) an application or program on a file server on this campus

3.33
74.0%
78.9%(587)
Ability to run (launch, execute) an application or program on a

file server on any IU campus

2.69
53.6%
76.9%(585)
Ability to access commercial databases, such as Dow Jones, Nexis, or Lexis, directly from your personal computer or workstation
3.04
64.3%
88.1%(591)
Greater access to public domain databases, such as the public

information maintained by the U.S. government or the ERIC Clearinghouse

3.34
72.4%
87.2%(592)
Ability to find out about information and resources anywhere on the

campus network, and how to use them

4.08
93.5%
95.7%(590)
Ability to find out about information and resources anywhere

on the IU system network, and how to use them

3.67
85.9%
95.6%(591)
Ability to find out about information and resources anywhere on the national network, and how to use them
3.57
79.5%
92.8%(588)
Ability to work as a member of a group electronically (e.g., a class,

research team, or committee -- sharing ideas, preparing a manuscript or report, compiling a shared bibliography, or conducting a meeting online)

3.16
68.7%
92.3%(582)
Other
1.00
0.0%
100.0%(21)

18. Please indicate your satisfaction with the following services. If you have never heard of the service, please circle 0. If you have heard of the service but never use it, please circle 7. (Please circle numbers.)

Average
Satisfaction
Usage
Academic Information Environment (AIE)
3.80
94.1%
78.1%(395)
IO (Library Online)
3.92
94.4%
62.9%(395)
Electronic Faculty Roster Distribution System
3.56
80.6%
30.6%(321)
Online Schedule of Classes Display
3.68
86.5%
38.7%(339)
Student Advising (IUCARE)
3.82
83.2%
17.2%(318)
Menu Driven Schedule of Classes Display
3.84
90.8%
30.5%(308)

19.UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personnel data and faculty records, financial data, library information, and others. Does your position require access to such computer-based information, data, and/or services?

20.If yes, do you have access to all of the institutional data you need for your instructional, research, or support functions?

Yes
39.4%

21. Do you have access to all of the institutional data you need for your instructional data you need for your instructional, research, or support functions?

Yes
50.5%

21a. If no, why have you had difficulty in obtaining this information? (Please circle all that apply.)

Percentage circled of those who answered question 21
Getting permission to access it
38.6%
Using software retrieval tools
17.1%
Verifying report data
1.4%
Connectivity or equipment not available
25.7%
No access to software documentation
15.7%
Don't know how to get access
41.4%
Screen formats too complex
11.4%
Don't know
4.3%
Other
14.3%

22.UCS offers custom application development services for mainframes (e.g., IBM 3090-600, VAXes, etc.) and microcomputers (e.g., PCs and Macs). The services include designing, programming, testing, implementing and maintaining automated systems. Were you aware of these services?

Yes
29.1%

23.UCS operates a number of shared computing systems such as the VMS VAXes (Amber, Aqua, Gold, etc.), the Ultrix computers (Bronze, Copper and Silver), the "VM machine" (IUBVM), and the "administrative" IBM (IUIS). Please indicate your overall satisfaction with these systems. (Please circle numbers.)

Average
Satisfaction
Usage
VMS VAXes (Amber, Aqua, Gold, etc.)
3.80
93.4%
88.0%(693)
Ultrix systems (Bronze, Copper, Silver)
3.87
94.6%
18.6%(620)
The "VM machine" (IUBVM)
3.34
85.9%
4.1%(515)
The "administrative" IBM (student advising, Library IO, online schedule of classes, etc.)
3.64
87.0%
59.7%(631)

24. If you use the VMS VAX CLUSTER, please rate the following items

Average
Satisfaction
Usage
Response time
2.94
68.2%
97.7%(519)
Availability (scheduled hours of operation)
3.54
83.3%
95.3%(510)
Reliability (up time)
3.65
88.9%
94.5%(507)
Information about software and equipment changes
3.50
87.1%
74.4%(501)
Disk space available to you
3.55
82.9%
75.0%(502)
Input and output services (printing, plotting, etc.)
3.22
78.7%
70.1%(501)
Classes
3.23
81.3%
42.5%(486)
Documentation
3.17
78.3%
60.9%(493)
General consulting support
3.30
80.1%
77.0%(496)
Accessibility (number of simultaneous users)
2.45
47.1%
85.3%(500)
Batch performance
3.33
87.9%
33.4%(485)
Application software
3.38
87.3%
55.6%(491)
Languages, compilers, and editors
3.27
81.7%
36.1%(491)
Tape support
3.23
80.3%
21.3%(488)

25. If you use UCS Ultrix Systems, please rate the following items

Average
Satisfaction
Usage
Response time
3.68
89.3%
79.1%(63)
Availability (scheduled hours of operation)
4.12
90.1%
70.6%(61)
Reliability (up time)
4.10
94.0%
69.7%(59)
Information about software and

equipment changes

3.41
84.7%
64.6%(58)
Disk space available to you
3.70
84.6%
72.5%(58)
Input and output services (printing, plotting, etc.)
3.98
86.6%
60.6%(58)
Classes
3.61
93.5%
41.3%(54)
Documentation
3.42
79.7%
61.9%(60)
General consulting support
3.48
88.2%
63.9%(56)
Accessibility (number of simultaneous users)
3.58
82.6%
65.8%(61)
Batch performance
3.88
93.5%
34.9%(55)
Application software
3.77
94.2%
59.6%(58)
Languages, compilers, and editors
4.20
95.5%
46.7%(59)
Tape support
3.10
81.5%
32.5%(56)

26. If you use IUIS, please rate the following

Average
Satisfaction
Usage
Response time
3.35
72.4%
86.2%(134)
Availability (scheduled hours of operation)
3.69
79.6%
82.6%(133)
Reliability (up time)
3.77
86.9%
81.2%(132)
Information about software and

equipment changes

3.61
86.6%
48.2%(130)
Disk space available to you
3.64
84.2%
40.4%(114)
Input and output services (printing, plotting, etc.)
3.76
84.0%
53.8%(131)
Classes
3.28
73.0%
34.9%(131)
Documentation
3.18
70.0%
46.3%(131)
General consulting support
3.41
79.0%
62.7%(131)
Information Center (Focus)
3.35
74.1%
27.9%(93)

27.Please indicate the THREE most important improvements UCS can make to shared computing systems.

(Please circle no more than THREE.)

Percentage circled of those who answered question 27
Faster computers
46.5%
More central printers
23.7%
Less expensive central printing
7.1%
Better facilities for printing shared system output in your office
3.1%
More specialized consulting (e.g., supercomputing, languages and compilers, etc.)
13.3%
More computing support staff in your department
16.0%
More summary documentation about shared systems (quick guides)
14.8%
More in-depth documentation about shared systems (Folios)
10.2%
More classes on how to use shared systems
26.5%
More classes on what shared systems can do for you
21.8%
Increased availability of applications on UNIX systems
8.6%
Additional ListServ facilities
3.0%
Other
4.2%

28.UNIX and Ultrix are computer operating systems which UCS is being encouraged to provide. Do you currently use UNIX or Ultrix computers? (Please circle a number.)

Yes
8.6%

28a. If yes, overall, how much do you currently rely on UNIX/Ultrix for your work?

Average
3.08
Satisfaction
60.3%
Usage
100.0%(71)

28b. In no, why don't you use UNIX or Ultrix computers? (Please circle all that apply.)

Percentage circled of those who answered question 28b
I don't know anything about them
80.2%
I don't need to
14.4%
I don't know how to use them
40.0%
I don't have access to UNIX/Ultrix-based mainframes
14.1%
I don't have access to UNIX/Ultrix-based workstations
11.8%
Access to the UNIX/Ultrix computers is difficult
1.1%
The UNIX/Ultrix computers are unreliable
.1%
The UNIX/Ultrix computers are too slow
0.0%
UNIX/Ultrix is too difficult to learn/use
1.6%
Other
4.9%

29.How satisfied are you with the services UCS provides in support of your teaching?

Average
3.20
Satisfaction
80.5%
Usage
46.3%(188)

30. UCS provides a number of computer classrooms on campus used for courses requiring a microcomputer for every student in the class. How would you prefer to have computer classrooms distributed on campus?

(Choose one.)

Percentage circled of those who answered question 30
Multiple computer classrooms in centralized computing areas on campus, with close proximity to other computer classrooms, labs, printing/scanning facilities, etc.
7.2%
Individual computer classroom(s) in or near your department/building
43.9%
Other
1.4%
Don't know
45.5%

31. Would you like to use computers more than you do now in teaching your classes?

Yes
49.8%

31a. If yes, which one of the following areas would be most helpful to you in expanding your use of computing technology in instruction? (Choose one.)

Percentage circled of those who answered question 31a
More assistance on how to integrate computing technology into instruction
41.8%
Better computing resources for instruction
36.4%
Better access to existing computing resources
13.6%

32.Which FIVE of the following services or tools would be most useful in expanding your use of computing technology in instruction. (Please pick no more than FIVE.)

Percentage circled of those who answered question 32
Teaching/presentation technologies in small-to medium-size, regular classrooms (e.g., computer or other media projection, network access, presentation tools)
46.4%
Faculty and student access to server-based disk storage and/or file sharing
22.7%
More resources for developing and delivering multimedia lectures/presentations and/or instructional applications
36.4%
Information on existing instructional software (e.g., computer-based lessons, software tools) of particular interest to your academic discipline
41.8%
Software for test/quiz generation, delivery, and automatic scoring
17.3%
Software (authoring systems) to develop your own discipline-specific, instructional applications (e.g., computer-based learning)
23.6%
Consulting assistance in developing your own discipline-specific, instructional applications (e.g., computer-based learning)
25.5%
Better access to special request software and services from UCS public computing facilities
6.4%
Information on how multimedia can be used in your instruction
19.1%
Workstation-based electronic grade books
4.5%
Priority usage of special purpose microcomputers and workstations in UCS public computing facilities
5.5%
A faculty class on "how to incorporate computing into your instruction"
35.5%
A service that facilitates customizing course materials through electronic publishing
8.2%
Multi-authoring tools for document processing
3.6%
Funding for acquisition of software tools in your discipline
33.6%
Improved/simplified procedures for reserving computer classrooms
10.9%
More student JumpStart classes
5.5%
More availability of computer classrooms for teaching
24.5%
More availability of open-access labs for students
19.1%
Other
4.5%

33. Please indicate the FIVE most important computing tools that you use in your research, scholarship and creative activities. Please consider all aspects of computing in support of your research, including word processing, electronic mail, news groups, use of application software (such as Dbase, Lotus, or SAS), programming languages, etc.

Written comments only

34.How satisfied are you with the services UCS provides in support of your research?

Average
3.57
Satisfaction
87.2%
Usage
86.3%(319)

35.If you use VMS systems in your research, how interested are you in migrating your research computing from VMS to UNIX or Ultrix systems?

Average
3.34
Satisfaction
68.9%
Usage
40.4%(251)

36.Which FIVE of the following improvements would be most useful to you in your research? (Please pick no more than FIVE.)

Percentage circled of those who answered question 36
More disk space for researchers
18.8%
Improved tape handling
3.3%
Archival system for storing large, infrequently used data sets
9.2%
Better access to UCS technical specialists who will work with you extensively on your problems
17.0%
More powerful personal microcomputers or workstations in your department
25.5%
"Vector" supercomputers such as Crays or Convex systems
2.6%
"Parallel" computers such as the Thinking Machines CM-5 or CM-2
1.8%
More high performance "scalar" workstations such as the IBM RS/6000 or HP 700
1.5%
More open systems, standards-based computers such as Ultrix systems, SUN workstations, NeXT machines, etc.
11.2%
Improved access to, and consulting about, remote supercomputing sites
8.0%
Better access to large data sets (e.g., census data, Compustat)
19.6%
Better access to network information resources such as Lexis, Nexis, Dialog, ERIC, etc.
21.1%
Improved database software
10.2%
Better textual database tools
9.3%
Improved simulation and modeling software
7.4%
More interactive graphing/visual data analysis tools
15.5%
More statistical and mathematical software
13.1%
Software of unique interest to your academic discipline
22.5%
More quality computing support within your department
16.6%
Other
5.6%