1993 UNIVERSITY COMPUTING SERVICES SURVEY

ON COMPUTING AT INDIANA UNIVERSITY


COMMENTS

For most of the questions, the average response, level of satisfaction, and estimated usage are reported in column format. The average score is simply an average of the respondents' answers if they specified a rating of on the scale of 1 to 5 (1=not at all satisfied with a service, 5=very satisfied). The level of satisfaction is the percentage of respondents who answered 3 to 5 on the 5 point scale. Usage is the percent of respondents who felt they had enough experience with a given service to make a judgement concerning their satisfaction (i.e. their response ranges from 1 to 5 and therefore did respond that they had little or no knowledge of a service). In parentheses immediately following the usage percentage, is the total number of respondents who expressed an opinion -- eg. "95.1% (360)" indicates that three-hundred and sixty individuals rated this service. For more information on the sample and a copy of the survey instrument, see the Methodology and Survey Form sections, respectively.


GENERAL

1. Overall, how satisfied are you with the services offered by University Computing Services (UCS) during the past year? (Please circle a number.)

Average
4.01
Satisfaction
96.7%
Usage
94.8%(696)

2. About how many hours did you use a computer in the past seven days?

Average
13.07
hours

3. Would you call yourself a computer novice or expert? (Please circle a number.)

Average
2.80

4. Where have you used a computer most frequently this semester? (Please circle a number.)

At home
11.7%
In your office or lab (at work)
87.3%
Other
1.0%

5. Do you personally own a microcomputer (e.g., PC or Macintosh)? (Please circle a number.)

Yes
47.3%

5a. Did you buy your microcomputer in Bloomington?

Yes
37.9%

5b. A modem is a device which allows a microcomputer to connect to other computers using telephone lines. Does your microcomputer have a modem, either external or internal? (Please circle a number.)

Yes
70.8%

5c. Do you plan to buy a microcomputer in the next twelve months?

Yes
11.1%


STUDENT COMPUTING

6. If you have used any of the UCS public computing facilities (clusters) such as those in Ballantine 104, Business 417, Library 102, Lindley 004, Student Building 231, etc., please indicate your overall satisfaction with the clusters. (Please circle a number.)

Average
3.73
Satisfaction
93.5%
Usage
97.6%(366)

7. If you use UCS public computing facilities, please rate the following items.

Average
Satisfaction
Usage
Consultants in the public computing facilities (clusters)
3.61
85.8%
79.2%(420)
Computers (PCs, Macintoshes, NeXT computers)
4.15
97.1%
92.8%(415)
Application software (WordPerfect, Lotus 1-2-3, etc.)
4.26
95.5%
85.9%(411)
Printing services
3.76
86.3%
90.4%(419)
Special services (file/diskette conversions, graphics file conversions, and graphics printing, etc.)
3.62
88.2%
41.7%(409)
Information about planned software and equipment changes
3.49
84.4%
41.8%(414)
Classes on how to use computer programs available in public computing facilities
3.64
91.0%
34.2%(416)
Documentation available in public computing facilities
3.47
79.5%
48.7%(415)

8. Please indicate the FIVE most important improvements UCS can make to public computing facilities.

Percentage circled of those who answered question 8
More online resources (such as IO, faculty rosters and student advising)
40.2%
Additional PC- or Mac-based software in public computing facilities
37.0%
More access to the public network
32.0%
Improved electronic mail systems
33.3%
Longer hours of operation in public computing facilities
41.9%
More documentation in public computing facilities
7.2%
Better documentation in public computing facilities
8.4%
More consultants
17.5%
Better trained consultants
22.0%
UCS consultants to assist you as you use the clusters for classes
6.2%
More computing classes and workshops (JumpStarts)
17.3%
More public DOS microcomputers (i.e., "PCs")
33.6%
More public Macintoshes
28.9%
More public UNIX workstations
6.8%
More public laser printers
49.8%
More public plotters
2.0%
More public scanners
10.8%
Improved computer maintenance at public computing facilities
21.0%
Better information on planned software and equipment changes affecting the clusters
7.9%
Other
9.0%

USER SUPPORT SERVICES

9. University Computing Services publishes a bimonthly newsletter and many other informational brochures and quick guides. They also provide help and information in various electronic forms. We're interested in whether you have found these sources of information useful in the past year. If you have never heard of the service, please circle 0. If you have heard of the service, but never use it, please circle 7. (Please circle numbers.)

Average
Satisfaction
Usage
UCS Times newsletter (bimonthly paper news magazine)
3.27
81.2%
49.4%(444)
Electronic version of UCS Times (AIE)
3.48
82.2%
39.7%(450)
UCS Monitor (one-page, monthly paper newsletter)
3.31
75.0%
47.4%(408)
Electronic versions of UCS Monitor (e-mail, AIE, Gopher)
4.09
90.8%
56.8%(436)
AIENEWS (AIE)
3.54
83.4%
55.6%(508)
Facultyupdate, Staffupdate, Studentupdate (in the AIE)
3.59
87.5%
37.3%(431)
ucs.news.faculty, ucs.news.staff, and ucs.news.student (Usenet news groups)
3.41
80.4%
23.8%(375)
Other UCS paper publications (folios, quick guides, etc.)
3.62
82.2%
51.8%(471)
Electronic versions of other UCS publications (AIE, Gopher)
3.61
82.7%
27.6%(412)
UCS Computing Education Catalog (paper)
3.47
81.9%
35.6%(401)
Electronic version of Computing Education Catalog (AIE)
3.42
72.8%
22.2%(388)

10. UCS provides a range of assistance for computer users. If you have received any help from any of the following sources in the past year, please indicate your satisfaction. If you have never heard of the service, please circle 0. If you have heard of the service, but never use it, please circle 7. (Please circle numbers.)

Average
Satisfaction
Usage
Telephone consulting (UCS Support Center/Help Desk, 5-6789
3.73
87.5%
50.6%(623)
Walk-in consulting, disk recovery, VAX/UNIX account services, documentation (UCS Support Center, IMU 061)
4.08
93.6%
50.7%(610)
Online knowledge bases in the AIE and Gopher (UCSHELP, Frequently Asked Questions, "Ask a Consultant")
3.61
83.5%
34.1%(527)
Electronic mail consulting via UCSHELP or IUISHELP
3.79
86.5%
30.4%(509)
UCS Computing Advisors (formerly departmental consultants, customer liaisons): departmental acquisition consulting, computing service requests for network connections, etc
3.69
78.8%
39.3%(325)
Computing Advisor on Call (5-4960)
3.89
88.8%
19.8%(288)
Departmental Computing Planning Program (DCPP)
3.46
79.0%
22.8%(259)
Distributed Support Assistant (DSA) Program
3.80
79.5%
15.2%(226)
UCS computer repair and installation (e-mail: MAINT)
3.79
90.0%
30.0%(286)
ACCESS MicroCenter (5-0910, IMU 059)
3.89
90.6%
39.3%(551)
Your own department's computing consultant
3.98
90.8%
52.3%(571)
JumpStarts classes
3.94
88.0%
30.3%(431)
Workshops and other UCS Education classes
3.77
90.7%
21.8%(588)
Center for Innovative Computer Applications (CICA, Poplars)
3.94
87.0%
13.2%(420)
Office of Statistical and Mathematical Computing (STATMATH, 618 E. Third St.)
3.42
74.6%
9.8%(436)
Resource Center for Digital Presentation Technology (Student Building 230)
3.07
82.8%
10.1%(357)


11. 11. Please indicate the FIVE most important improvements UCS can make to support services.

(Please circle no more than FIVE.)

Percentage circled of those who answered question 11
Fewer busy signals when calling the Support Center (5-6789)
16.8%
More computing support staff in your department
15.0%
Better response from UCS when reporting a problem
16.4%
Simplified access to electronic channels of information and software distribution (i.e., ucs_wcc, iubbs, presto, etc.)
18.4%
Improved electronic availability of UCS publications
11.8%
In-depth manuals on operating systems (e.g., UNIX, VMS) and applications (e.g., electronic mail, statistical packages
28.6%
Quick guides on specific applications (e.g., VAX Mail, IUdora, text editors)
42.6%
Publications on broad areas of computing (e.g., statistical and mathematical computing, administrative systems, distributed computing)
12.8%
Better trained consultants at ACCESS
9.7%
Fewer busy signals when calling ACCESS
10.7%
Better trained consultants at the Support Center (5-6789, IMU 061)
10.6%
Faster turnaround on consultation via e-mail from UCSHELP
8.4%
More or improved coordination and training for your department's computing support staff
10.8%
Consultation services for developing computer-based instructional materials
11.0%
Expanded service hours at ACCESS
15.0%
More personalized consultation from UCS, focused on the needs of your department
15.4%
Better information on UCS plans for supported software and equipment
11.1%
More demonstration equipment and software at ACCESS
10.8%
Lower prices for software sold at ACCESS
21.2%
Other
5.2%

12. Please indicate the THREE most important improvements UCS can make to user education services.

(Please circle no more than THREE.)

Percentage circled of those who answered question 12
More UCS Education class sections each semester
20.9%
Evening classes
16.2%
Videotapes of UCS classes and InfoShares available for checkout
20.5%
Electronic availability of UCS Computing Education Catalog
12.2%
New class topic: How to incorporate computing technology into your classroom presentations
25.4%
New class topic: Finding information on the Internet
30.7%
New class topic: Accessing institutional data
3.5%
New class topic: UNIX (advanced)
12.0%
New class topic: X-Windows
18.4%
New class topic: Desktop publishing and graphics
19.2%
Other new class topics
4.3%

ELECTRONIC MAIL

13. UCS supports a variety of electronic mail systems to send messages (e-mail) to others at IU and at other institutions worldwide, such as VAX e-mail, BITNET/Internet, EMMA, and IUdora. Please indicate your satisfaction with the following electronic mail services.

Average
Satisfaction
Usage
VAX e-mail
4.15
94.2%
90.9%(681)
Elm (or other UNIX-based mail on UCS systems)
4.02
88.1%
19.2%(450)
EMMA
3.49
76.1%
19.1%(494)
Workstation-mail (IUdora, Eudora, Pegasus, etc.)
3.77
77.8%
11.8%(464)
BITNET/Internet
3.97
91.6%
61.0%(640)

14. Do you encounter problems addressing e-mail messages? If so, please indicate the most common problems for you. (Please circle all that apply.)

Percentage circled of those who answered question 14
Finding an e-mail address at IU
9.7%
Finding an e-mail address at another institution
48.5%
Forwarding my e-mail from one machine to another; removing forwarding
9.0%
Finding my own Internet/BITNET address
18.5%
Knowing what error messages mean (e.g., "host unknown," "timeout waiting for input")
33.1%
Finding a machine name at a remote site
13.4%
Other
8.8%

NETWORK SERVICES

15. Most computers on campus can be connected to networks and other resources such as BITNET, local area networks, UCS "mainframes" such as the VAXes or IUIS, file servers, etc. Do you use the network connection on your personal computer? (Please circle a number.)

Yes
66.5%

16. UCS is responsible for a variety of computing networks. It is responsible for campus-wide networks operating between buildings on the Bloomington campus (some know these by the names of Sytek and TCP/IP). It is also responsible for the administrative computing network serving all campuses (some know this by the name of SNA). And also, it is responsible for the "backbone" networks running between all eight IU campuses (some know these as DCA and TCP/IP) and for connecting these IU-wide networks to external resources such as the national research network (the Internet). With regard to these UCS-managed networks, please indicate your overall satisfaction with the following UCS network services.

Average
Satisfaction
Usage
Networks available to your office or building
3.22
70.1%
53.5%(524)
Network reliability
3.83
90.7%
71.8%(529)
Availability of dial-in lines
3.53
82.3%
51.4%(527)
Availability of information regarding services available over the network
3.10
72.9%
53.9%(521)
Education and training on how to use network services
2.87
65.2%
46.8%(521)
Publications and quick guides on how to use network services
3.21
75.0%
49.8%(523)
Information on new network services Information on new network services
2.84
60.2%
39.5%(515)
Information on planned changes to current network services
3.31
78.5%
43.3%(515)
General consulting support
3.47
85.9%
51.8%(521)

17. Many people use networks to communicate with others using BITNET, electronic mail, etc. Many also use networks to share resources such as printers, or files or applications on servers. Networks are also used to connect to computers such as the VMS VAX Cluster. Please estimate the number of times over the past seven days in which you used the network to communicate with someone or to access a resource:

Percentage circled of those who answered question 17
In your building
6.6%
Elsewhere on the Bloomington campus
6.0%
At other IU campuses
5.5%
At other U.S. institutions
8.2%
Outside the U.S.
5.7%

18. Please indicate the THREE most important improvements UCS can make to network services.

(Please circle no more than THREE.)

Percentage circled of those who answered question 18
Ability to print an electronic mail message at the printer of your choice on the Bloomington campus (such as PC, Macintosh, or LAN printers)
40.2%
Ability to find out about information and resources anywhere on the network, and how to use them
40.6%
Ability to send and receive compound documents or multi-part electronic mail (text, graphics, images, spreadsheets, sound, video)
29.0%
Ability to send and receive video or use multimedia applications over the network
8.6%
Ability to retrieve, display, and print the full content (text, graphics, etc.) of a journal article in your academic discipline
32.9%
Ability to access commercial databases, such as Dow Jones, Nexis, or Lexis, directly from your personal computer or workstation
20.5%
Greater access to public domain databases, such as the public information maintained by the U.S. government or the ERIC Clearinghouse
26.0%
Ability to participate in topical electronic discussions with others sharing your interests
11.9%
Ability to work as a member of a group electronically (e.g., a class, research team, or committee -- sharing ideas, preparing a manuscript or report, compiling a shared bibliography, or conducting a meeting online)
20.1%
Other
2.9%

INFORMATION SYSTEMS

19. Please indicate your satisfaction with the following services. If you have never heard of the service, please circle

0. If you have heard of the service but never use it, please circle 7. (Please circle numbers.)

Average
Satisfaction
Usage
Academic Information Environment (AIE)
3.97
95.4%
83.8%(620)
IO (Library Online)
3.80
90.2%
86.7%(639)
Electronic Faculty Roster Distribution System
3.67
86.4%
34.1%(283)
Online Schedule of Classes Display
3.78
85.0%
44.9%(534)
Student Advising (IUCARE)
3.97
87.4%
19.6%(447)
Menu Driven Schedule of Classes Display
3.73
83.6%
37.8%(476)

20. UCS offers custom application development services for mainframes (e.g., IUIS, VAXes, etc.) and microcomputers (e.g., PCs and Macs). The services include designing, programming, testing, implementing and maintaining automated systems. Were you aware of these services?

Yes
30.0%

SHARED COMPUTING SYSTEMS

21.UCS operates a number of shared computing systems such as the VMS VAXes (Amber, Aqua, Gold, etc.), the Ultrix computers (Bronze, Copper and Silver), the "VM machine" (IUBVM), and the "administrative" computer (IUIS). Please indicate your overall satisfaction with these systems. (Please circle numbers.)

Average
Satisfaction
Usage
VMS VAXes (Amber, Aqua, Gold,etc.)
3.98
94.3%
93.9%(639)
The "administrative" computer (IUIS, student advising, Library IO, online schedule of classes, etc.)
3.75
92.1%
74.6%(602)
Ultrix systems (Bronze, Copper, Silver)
3.74
86.1%
24.4%(549)
The "VM machine" (IUBVM)
3.27
83.8%
6.5%(437)
The STARRS machines (Draco, Orion, Virgo, Pegasus, etc.)
3.17
66.7%
1.2%(208)

PLEASE RATE THE FOLLOWING ITEMS IF YOU USE ANY OF THESE SYSTEMS:

22. If you use: VMS VAXes (Amber, Aqua, Gold, etc.)

Average
Satisfaction
Usage
Response time
3.32
78.6%
99.5%(545)
accessibility (number of simultaneous users, ability to logon, sign on, etc.)
3.40
82.0%
98.6%(544)
availability (scheduled hours of operation)
4.06
91.5%
96.8%(539)
Reliability (up time)
3.97
94.9%
94.8%(538)
Information about software and equipment changes
3.65
88.7%
69.0%(528)
Disk space available to you
3.71
85.0%
74.5%(535)
Input and output services (printing, plotting, etc.)
3.35
83.5%
67.7%(533)
Classes on how to use this system or applications on it
3.43
82.2%
44.7%(527)
Documentation
3.31
82.1%
48.5%(527)
General consulting support
3.62
88.8%
68.4%(523)
Batch performance
3.44
92.2%
23.3%(522)
Application software
3.60
89.2%
45.1%(523)
Languages, compilers, and editors
3.32
82.2%
33.8%(523)
Tape support
3.58
89.5%
14.7%(515)
23. If you use IUIS (student advising, Library IO, online schedule of classes, etc.)
Average
Satisfaction
Usage
Response time
3.64
84.8%
95.5%(292)
accessibility (number of simultaneous users, ability to logon, sign on, etc.)
3.73
82.2%
89.7%(289)
availability (scheduled hours of operation)
3.69
85.1%
89.3%(285)
Reliability (up time)
3.97
89.0%
86.4%(281)
Information about software and equipment changes
3.52
83.0%
39.7%(280)
Disk space available to you
3.81
87.9%
33.9%(270)
Input and output services (printing, plotting, etc.)
3.78
85.8%
53.8%(275)
Classes on how to use this system or applications on it
3.24
72.4%
33.3%(273)
Documentation
3.25
74.4%
42.7%(273)
General consulting support
3.46
80.1%
47.5%(272)
Batch performance
Application software
Languages, compilers, and editors
Tape support
Information Center (Focus) performance
3.61
89.8%
33.1%(90)

24. If you use one of these systems: Ultrix systems, IUBVM, or STARRS, Please rate ONLY one and

write its name in the blank __________________

Average
Satisfaction
Usage
Response time
3.71
82.8%
92.2%(49)
accessibility (number of simultaneous users, ability to logon, sign on, etc.)
4.04
96.9%
92.2%(49)
availability (scheduled hours of operation)
4.42
97.5%
84.7%(49)
Reliability (up time)
4.18
95.8%
83.4%(49)
Information about software and equipment changes
3.62
80.8%
66.8%(48)
Disk space available to you
3.53
69.4%
80.4%(49)
Input and output services (printing, plotting, etc.)
3.68
90.6%
60.6%(46)
Classes on how to use this system or applications on it
2.85
48.0%
24.1%(47)
Documentation
2.78
52.9%
69.8%(48)
General consulting support
3.40
79.7%
66.6%(48)
Batch performance
4.13
89.5%
20.6%(45)
Application software
3.74
88.8%
42.0%(47)
Languages, compilers, and editors
3.61
73.9%
62.9%(46)
Tape support
3.19
58.8%
7.1%(47)

25. Please indicate the FIVE most important improvements UCS can make to shared computing systems.

(Please circle no more than FIVE.)

Percentage circled of those who answered question 25
Faster VMS computers
50.5%
Faster IUIS computer
9.7%
Faster Ultrix computers
5.3%
Faster STARRS computers
.8%
Faster VM computers
2.4%
More central printers
21.8%
Less expensive central printing
7.7%
Better facilities for printing shared system output in your office
9.9%
More specialized consulting (e.g., supercomputing, languages and compilers, etc.)
10.0%
More computing support staff in your department
18.2%
More summary documentation about shared systems (quick guides)
20.2%
More in-depth documentation about shared systems (folios)
12.5%
More classes on how to use shared systems
24.9%
More classes on what shared systems can do for you
21.4%
Increased availability of applications on UNIX systems
9.9%
Additional ListServ facilities
4.6%
Tools for backing up your personal computer over the network
17.1%
Off-campus data archiving services (for a fee)
3.4%
Color printing services (for a fee)
16.1%
Other
3.3%

ACCESS TO INSTITUTIONAL DATA

26. UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personnel data and faculty records, financial data, library information, and others. Does your position require access to such computer-based information, data, and/or services?

Yes
47.4%

27. Do you have access to all of the institutional data you need for your instructional, research, or support functions?

Yes
60.4%

28. Why have you had difficulty in obtaining this information? (Please circle all that apply.)

Percentage circled of those who answered question 28
Getting permission to access it
23.2%
Using software retrieval tools
20.9%
Verifying report data
2.3%
Connectivity or equipment not available
14.9%
No access to software documentation
14.2%
Don't know how to get access
40.0%
Screen formats too complex
13.4%
Don't know
11.3%
Other
16.6%

INSTRUCTIONAL COMPUTING

29. How satisfied are you with the services UCS provides in support of your teaching?

Average
Satisfaction
Usage
3.35
80.2%
80.0%(120)


30. Would you like to use computers more than you do now in teaching your classes?

Yes
4.2%

31. Which FIVE of the following services or tools would be most useful in expanding your use of computing technology in instruction. (Please circle no more than FIVE.)

Percentage circled of those who answered question 31
Teaching/presentation technologies in small- to medium-size, regular classrooms (e.g., computer or other media projection, network access, presentation tools)
34.0%
Faculty and student access to server-based disk storage and/or file sharing
10.7%
More resources for developing and delivering multimedia lectures/presentations and/or instructional applications
24.7%
Information on existing instructional software (e.g., comput

er-based lessons, software tool (s) of particular interest to your academic discipline

20.7%
Software for test/quiz generation, delivery, and Automatic scoring
16.7%
Software (authoring systems) to develop your own discipline-specific, instructional

applications (e.g., computer-based learning)

22.0%
Consulting assistance in developing your own discipline-specific, instructional applications (e.g., computer-based learning)
27.3%
Better access to special request software and

services from UCS public computing facilities

8.7%
Information on how multimedia can be used in your instruction
14.7%
Workstation-based electronic grade books
7.3%
Priority usage of special purpose microcomputers and workstations in UCS public computing facilities
6.0%
A faculty class on "how to incorporate computing into your instruction"
23.3%
A service that facilitates customizing course materials through electronic publishing
5.3%
Multi-authoring tools for document processing
1.3%
Funding for acquisition of software tools in your discipline
20.7%
Improved/simplified procedures for reserving computer classrooms
8.0%
More student JumpStart classes
7.3%
More availability of computer classrooms for teaching
18.0%
More availability of open-access labs for students
14.0%
Other
4.0%

RESEARCH COMPUTING

32. How satisfied are you with the services UCS provides in support of your research?

Average
Satisfaction
Usage
3.63
89.6%
80.6%(241)

33. Which FIVE of the following improvements would be most useful to you in your research?

(Please circle no more than FIVE.)

Percentage circled of those who answered question 33
Information on how to find and use remote databases such as Lexis, Nexis, Dialog, ERIC, etc.
33.9%
More powerful personal microcomputers in your department
18.6%
Software of unique interest to your academic discipline
24.7%
Better access to UCS technical specialists who will work with you extensively on your problems
7.7%
More UCS-managed high performance RISC systems such as RS/6000s
3.6%
Information on how to find and use networked information and communication resources such as Gopher, Usenet news groups, and information exchanges
25.2%
More applications on Ultrix systems
2.7%
More applications in other UNIX environments
4.0%
Greater availability, either within your department or in dedicated "research" clusters, of UNIX or open systems workstations (e.g., Sun, NeXT, HP, etc.)
10.4%
More quality computing support within your department
13.8%
Central mass storage system for keeping large amounts of data
8.3%
More/better database or textual database software
8.5%
Better support for database programs as tools for managing your research data
5.1%
More open systems "servers" (e.g., database servers, centrally-administered Sun servers, NFS mountable file systems, application servers, communications servers, etc.)
5.7%
More consulting services on use of departmentally-owned, open systems architectures in research
5.8%
More resources for developing multimedia materials
9.3%
Better support for use of programming languages such as Fortran, C, Pascal, etc.
4.9%
More interactive graphing/visual data analysis tools
14.4%
Improved access to, and consulting about, remote supercomputing sites
6.9%
Other
3.5%

34. Do you have enough "mainframe" computing available to you here at IUB for your research?

Yes
82.5%