1994 UNIVERSITY COMPUTING SERVICES SURVEY

ON COMPUTING AT INDIANA UNIVERSITY




GENERAL

1. Overall, how satisfied are you with the services offered by University Computing Services (UCS) during the past year?

Not at all Satified Very Satisfied No Opinion Don't Know
1 2 3 4 5 7 8

2. Overall, how important are UCS systems and services (e.g., electronic mail, VMS Cluster, library online catalog, AIE, campus network, telephone consulting at 5-6789, public computing facilities) to your work or study?

Not at all Important Very Important No Opinion Don't Know
1 2 3 4 5 7 8

3. About how many hours did you use a computer in the past seven days?
_______ hours

4. Would you call yourself a computer novice or expert?

Computer Novice Computer Expert Don't Know
1 2 3 4 5 8

5. Where have you used a computer most frequently this semester?

1 At home
2 In your office or lab (at work)
3 Other (please specify): _________________________

6. Do you personally own a microcomputer (e.g., PC or Macintosh)?

1 Yes 2 No

6a. Does your microcomputer have a modem, either external or internal?

1 Yes 2 No 3 Don't know

6b. Do you plan to buy a microcomputer in the next twelve months?

1 Yes 2 No 3 Don't know

7. If you have used any of the UCS public computing facilities (sites, computer labs) such as those in HPER 155, Business 417, Library 102, Lindley 004, and Student Building 231, please indicate your overall satisfaction with them.

Not at all Satisfied Very Satisfied No Opinion Don't Know
1 2 3 4 5 7 8

8. If you use UCS public computing facilities, please rate the following items.

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Consultants in the public computing facilities (sites, computer labs) 1 2 3 4 5 7 8 0
Computers (PCs, Macintoshes, NeXT computers, Sun SPARCstations) 1 2 3 4 5 7 8 0
Application software (WordPerfect, Lotus 1-2-3, etc.) 1 2 3 4 5 7 8 0
Printing services 1 2 3 4 5 7 8 0
Special services (file/diskette conversions, graphics file conv 9:25AMersions, graphics printing, etc.) 1 2 3 4 5 7 8 0
Classes on how to use computer programs available in public computing facilities 1 2 3 4 5 7 8 0
Documentation available in public computing facilities 1 2 3 4 5 7 8 0

9. Please indicate the THREE most important improvements UCS can make to public computing facilities.

1 More access to the public network
2 Longer hours of operation in public computing facilities
3 More "express" workstations (InfoStations) for information access and electronic mail
4 More consultants
5 Better trained consultants
6 More computing classes and workshops (JumpStarts)
7 More public UNIX workstations
8 More public laser printers
9 More public plotters
10 Other

USER SUPPORT SERVICES

10. University Computing Services publishes a bimonthly newsletter, informational brochures, quick guides, and a computing education catalog. They also provide help and information in various electronic forms. We're interested in whether you have found these sources of information useful in the past year.

Not at All Useful Very Useful Use Rarely or Never Don't Know Never Heard of It
UCS Times news magazine (paper) 1 2 3 4 5 7 8 0
UCS Times news magazine (electronic) 1 2 3 4 5 7 8 0
UCS Monitor newsletter (electronic) 1 2 3 4 5 7 8 0
Usenet news groups (i.e., ucs.news, ucs.general, ucs.system) 1 2 3 4 5 7 8 0
UCS Gopher services 1 2 3 4 5 7 8 0
UCS documentation; i.e., quick guides, folios (paper) 1 2 3 4 5 7 8 0
UCS documentation; i.e., quick guides, folios (electronic) 1 2 3 4 5 7 8 0
UCS Computing Education Catalog (paper) 1 2 3 4 5 7 8 0
UCS Computing Education Catalog (electronic) 1 2 3 4 5 7 8 0
AIENEWS 1 2 3 4 5 7 8 0

11. UCS provides a range of assistance for computer users. If you have received any help from any of the following sources in the past year, please indicate your satisfaction.

Not at All Useful Very Useful Use Rarely or Never Don't Know Never Heard of It
Computing support personnel employed by your department 1 2 3 4 5 7 8 0
Telephone consulting (UCS Support Center/Help Desk, 5-6789) 1 2 3 4 5 7 8 0
Walk-in consulting, disk recovery, VMS/UNIX account services, documentation (UCS Support Center, IMU 061) 1 2 3 4 5 7 8 0
Electronic mail consulting via UCSHELP or IUISHELP 1 2 3 4 5 7 8 0
Online consulting resources (Support Center Knowledge Base, PICS server, INSTRUCT server, etc.) 1 2 3 4 5 7 8 0
UCS Computing Advisors (departmental acquisition consulting, computing service requests for network connections, etc.) 1 2 3 4 5 7 8 0
Computing Advisor on Call (5-4960) 1 2 3 4 5 7 8 0
UCS computer repair and installation (e-mail: MAINT) 1 2 3 4 5 7 8 0
ACCESS MicroCenter (5-0910, IMU 059) 1 2 3 4 5 7 8 0
JumpStart classes 1 2 3 4 5 7 8 0
Workshops and other UCS education classes 1 2 3 4 5 7 8 0
Center for Innovative Computer Applications (CICA) 1 2 3 4 5 7 8 0
Database Support Group (consulting support for database applications) 1 2 3 4 5 7 8 0
LETRS (Humanities Computing/Library Electronic Text Resource Service) 1 2 3 4 5 7 8 0
Center for Statistical and Mathematical Computing (STATMATH, 618 E. Third St.) 1 2 3 4 5 7 8 0
Resource Center for Digital Presentation Technology (Student Building 230) 1 2 3 4 5 7 8 0

12. When you have a problem with how to use a computer, the network, or a computer program such as WordPerfect or electronic mail, how likely are you to use the following sources for help?

1 Solve it yourself (from manuals, help screens, networked help such as Gopher servers)
2 Ask a colleague
3 Ask a computing support person employed by your department
4 Ask UCS (5-6789, UCSHELP, Support Center,
5 consultants in UCS public computing facilities, etc.)
6 Other

13. Please indicate the THREE most important improvements UCS can make to support services.

1 News and announcements about computing services delivered to your e-mail address
2 News and announcements about computing services available on electronic bulletin boards (i.e., news groups, Gopher)
3 Easier access to public domain and shareware software
4 Better access to Gopher
5 More computing support staff in your department
6 Shorter wait time when calling the Support Center (5-6789)
7 More personalized consultation from UCS, focused on the needs of your department
8 More classes and information for computing support staff in your department
9 Better information on UCS plans for supported software and equipment
10 Other

14. Which of these improvements to user education and training services would be more important to you?

1 More UCS computing classes (sections)
2 Lower charges for UCS education and training
3 Don't know

ELECTRONIC MAIL

15. UCS supports a variety of electronic mail systems to send messages (e-mail) to others at IU and at other institutions worldwide, such as VMS e-mail, BITNET/Internet, EMMA, and Eudora. Please indicate your satisfaction with the following electronic mail services.

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
VMS (VAX) e-mail 1 2 3 4 5 7 8 0
Elm (or other UNIX-based mail on UCS systems) 1 2 3 4 5 7 8 0
EMMA 1 2 3 4 5 7 8 0
EZ Mail 1 2 3 4 5 7 8 0
Workstation-mail (Eudora, Pegasus, WP Office, etc.) 1 2 3 4 5 7 8 0
BITNET/Internet 1 2 3 4 5 7 8 0

16. Do you encounter problems addressing e-mail messages? If so, please indicate the most common problems for you.

1 Finding an e-mail address at IU
2 Finding an e-mail address at another institution
3 Forwarding my e-mail from one machine to another, removing forwarding
4 Finding my own BITNET/Internet address
5 Knowing what error messages mean (e.g., "host unknown," 'timeout waiting for input")
6 Finding a machine name at a remote sight
7 Other

NETWORK SERVICES

17. UCS is responsible for the network running between campus buildings, for the "backbone" network running between the eight IU campuses, and for connecting IU to the national network (the Internet). Please indicate your overall satisfaction with the following network services.

Not at All Satisfied Very Satisfied Never

Use

Don't Know
Networks available to your office or building 1 2 3 4 5 7 8
Network reliability 1 2 3 4 5 7 8
Availability of dial-in lines 1 2 3 4 5 7 8
Education and training on how to use network services 1 2 3 4 5 7 8
Publications and quick guides on how to use network services 1 2 3 4 5 7 8
Information on new network services 1 2 3 4 5 7 8
Information on planned changes to current network services 1 2 3 4 5 7 8
General consulting support 1 2 3 4 5 7 8

18. UCS supports access to and use of various network information services and tools. If you use such tools, please indicate your overall satisfaction with them.

Not at All Satisfied Very Satisfied Never

Use

Don't Know Never Heard of It
Gopher 1 2 3 4 5 7 8 0
ListServers 1 2 3 4 5 7 8 0
Usenet news groups (rn, Trumpet, Nuntius, etc.) 1 2 3 4 5 7 8 0
CD-ROM network access 1 2 3 4 5 7 8 0
World Wide Web 1 2 3 4 5 7 8 0
Availability of information regarding services available over the network 1 2 3 4 5 7 8 0

19. Many departments use high performance UNIX workstations (Sun, NeXT, HP/Apollo, RS/6000s) to support their faculty, staff, and students. If you use UNIX workstations, please indicate your overall satisfaction with them.

Not at All Satisfied Very Satisfied Never

Use

Don't Know
UNIX workstation(s) you use 1 2 3 4 5 7 8
Installation and upgrade support 1 2 3 4 5 7 8
System administration training and documentation 1 2 3 4 5 7 8
Technical consulting and information exchanges 1 2 3 4 5 7 8
Problem resolution 1 2 3 4 5 7 8

20. Many departments use local area networks (LANs) to support their faculty, staff, and students. If you use LANs, please indicate your overall satisfaction with them.

Not at All Satisfied Very Satisfied Never

Use

Don't Know
Local area networks (LANs) you use 1 2 3 4 5 7 8
Installation and upgrade support 1 2 3 4 5 7 8
System administration training and documentation 1 2 3 4 5 7 8
Technical consulting and information exchanges 1 2 3 4 5 7 8
Problem resolution 1 2 3 4 5 7 8

21. Please indicate the THREE most important improvements UCS can make to network services.

1 Ability to print an electronic mail message at the printer of your choice on the Bloomington campus (such as PC, Macintosh, and LAN printers)
2 Ability to find out about information and resources anywhere on the network, and how to use them
3 Ability to send and receive compound documents or multi-part electronic mail (text, graphics, images, spreadsheets, sound, video)
4 Ability to send and receive video or use multimedia applications over the network
5 Ability to retrieve, display, and print the full content (text, graphics, etc.) of a journal article in your academic discipline, for a fee
6 Ability to access commercial databases, such as Dow Jones, Nexis, and Lexis, directly from your personal computer or workstation
7 Greater access to public domain databases, such as the public information maintained by the U.S. government and the ERIC Clearinghouse
8 Ability to participate in electronic discussion groups and bulletin boards with others sharing your interests
9 Ability to work as a member of a group electronically (e.g., a class, research team, or committee -- sharing ideas, preparing a manuscript or report, compiling a shared bibliography, or conducting a meeting online)
10 Other

INFORMATION SERVICES

22. Please indicate your satisfaction with the following services.

Not at All Satisfied Very Satisfied Never

Use

Don't Know Never Heard of It
Academic Information Environment (AIE) 1 2 3 4 5 7 8 0
Library Online Catalog (IO) 1 2 3 4 5 7 8 0
Online Schedule of Classes Display 1 2 3 4 5 7 8 0
Student Advising (IUCARE) 1 2 3 4 5 7 8 0
Electronic Roster Distribution System 1 2 3 4 5 7 8 0
Menu Driven Schedule of Classes Display 1 2 3 4 5 7 8 0
Online Purchasing System (TOPS) 1 2 3 4 5 7 8 0
Information Center (FOCUS) 1 2 3 4 5 7 8 0

23. UCS offers custom application development services for mainframes (e.g., IUIS, VAXes) and

microcomputers (e.g., PCs and Macintoshes). The services include designing, programming, testing, implementing and maintaining automated systems. Were you aware of these services?

1 Yes 2 No

ACCESS TO INSTITUTIONAL DATA

24. UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personnel data and faculty records, financial data, library information, and others. Does your position require access to such computer-based information, data, and/or services?

r>
1
7 Screen formats too complex
8 Don't know
9 other

SHARED COMPUTING SYSTEMS

25. UCS operates a number of shared computing systems such as the VMS Cluster (Amber, Aqua, Gold, etc.), the Ultrix computers (Bronze, Copper, and Silver), the "VM machine" (IUBVM), and the "administrative" computer (IUIS). Please indicate your overall satisfaction with these systems.

Not at All Satisfied Very Satisfied Never

Use

Don't Know Never Heard of It
VMS Cluster (Amber, Aqua, Gold, etc.) 1 2 3 4 5 7 8 0
The "administrative" computer (IUIS, student advising, Library Online Catalog, online schedule of classes, etc.) 1 2 3 4 5 7 8 0
Ultrix systems (Bronze, Copper, Silver) 1 2 3 4 5 7 8 0
The "VM machine" (IUBVM) 1 2 3 4 5 7 8 0
The STARRS machines (Draco, Orion, Virgo, Pegasus, etc.) 1 2 3 4 5 7 8 0

26. Please check the ONE UCS system that you use most often, or that is most important to your work or study.

1 VMS Cluster (Amber, Aqua, Gold, etc.)
2 IUIS (student advising, Library Online Catalog, Online schedule of classes, etc.)
3 Ultrix systems (Bronze, Copper, Silver)
4 IUBVM (the "VM machine")

27. For the system you checked, please indicate your satisfaction with the following aspects of its performance.

Not at All Satisfied Very Satisfied Never

Use

Don't Know
Response time 1 2 3 4 5 7 8
Accessibility (number of simultaneous users, ability to log on, sign on, etc.) 1 2 3 4 5 7 8
Availability (scheduled hours of operation) 1 2 3 4 5 7 8
Reliability (up time) 1 2 3 4 5 7 8
Information about software and equipment changes 1 2 3 4 5 7 8
Disk space available to you 1 2 3 4 5 7 8
Input and output services (printing, plotting, etc.) 1 2 3 4 5 7 8
Classes on how to use this system or applications on it 1 2 3 4 5 7 8
Documentation 1 2 3 4 5 7 8
General consulting support 1 2 3 4 5 7 8
Batch performance 1 2 3 4 5 7 8
Application software 1 2 3 4 5 7 8
Languages, compilers, editors 1 2 3 4 5 7 8
Tape support 1 2 3 4 5 7 8
Information Center (Focus) performance 1 2 3 4 5 7 8

28. Please indicate the THREE most important improvements UCS can make to shared computing systems.

1 More computing support staff in your department
2 Faster VMS computers
3 A service for making CD-ROMs from individual, departmental, or institutional information
4 Tools for backing up your personal computer or workstation over the network
5 A data archiving and retrieval service
6 More summary documentation about shared systems (quick guides)
7 More in-depth documentation about shared systems (folios)
8 More classes on how to use shared systems
9 More classes on what shared systems can do for you
10 Other

29. Which THREE of the following improvements would be most useful to you in your research?

1 More quality computing support within your department
2 Better access to UCS technical specialists who will work with you extensively on your problems
3 Consulting services for use of departmentally-owned, open systems
4 Information on how to find and use network
5 information tools such as Gopher, Usenet newsgroups, Lexis, Nexis and ERIC
6 More interactive graphing/visual data analysis tools
7 Greater availability, either within your department or in dedicated "research" clusters, of UNIX or open systems workstations (e.g., Sun, NeXT, HP, RS/6000s)
8 Centrally-managed network file services for archival and retrieval of large datasets
9 Centrally-managed network file services for backup of workstation/LAN based files
10 Centrally-managed network file services for general file serving
11 othe

30. UCS is interested in improving its services and wants to know which services or processes users find most disagreeable or most in need of improvement. Please indicate the ONE most annoying or unsatisfactory aspect of dealing with UCS and describe how it could be changed or improved. As you answer this question, please consider all aspects of dealing with UCS as an organization, but not problems you have in dealing with computers themselves or with commercial

programs such as WordPerfect, Telnet, and SPSS-X.








31. Is there anything you would like to add about University Computing Services?