1995 UITS User Survey - Survey Methodology

The UITS User Survey is administered each year by the IU Center for Survey Research. Surveys were sent to randomly selected people at Indiana University, Bloomington in each of the following categories: faculty, staff, graduate students, and undergraduate students. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it), the average opinion score, and the percentage of people who were satisfied with the service (graded it as a 3 or better).

Unless there is an indication to the contrary, the results shown are extrapolated to estimate the average response of the entire IU Bloomington community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for Staff, G for graduate students, and U for undergraduate students. In some cases, some services are used by groups of subpopulations, indicated for example by [G&U] for services used by graduate and undergraduate students. Results are shown separately for multiple subpopulations when appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the randomly selected individuals by status (sample size) and overall, the number of actual responses by status and total, and the percentage of responses received for each category and total.

Status Sample Size Number of Respondents Response Rate
Undergraduates 400 122 30.5%
Graduates 200 94 47.0%
Faculty 200 85 42.4%
Staff 200 109 54.5%
Total 1000 410 41.0%