UNIVERSITY COMPUTING SERVICES SURVEY ON COMPUTING AT INDIANA UNIVERSITY

University Computing Services is conducting this survey to learn more about the computing habits and needs of faculty, students, and staff at IU. Even if you are not familiar with all of the resources or services described in this questionnaire, your information is important to us. Please fill out each question as completely as possible.

If you do not use computers, please complete and return the enclosed postcard. You do not need to complete and return this questionnaire.

1. Overall, how satisfied are you with the services offered by University Computing Services (UCS) during the past year? (Please circle a number.)

Not at all Satified Very Satisfied No Opinion Don't Know
1 2 3 4 5 7 8


2. Overall, how important are UCS systems and services (e.g., electronic mail, research computers, library online catalog, World Wide Web, campus network, telephone consulting at 5-6789, public computing facilities) to your work or study?

Not at all Important Very Important No Opinion Don't Know
1 2 3 4 5 7 8


3. About how many hours did you use a computer in the past seven days?

_______ hours


4. Would you call yourself a computer novice or expert? (Please circle a number.)

Computer Novice Computer Expert Don't Know
1 2 3 4 5 8


5. Do you own a desktop computer (e.g., PC, Macintosh, Unix workstation)? Answer yes only if you, not your school, department, or other entity, claim ownership of the computer. (Please circle a number.)

1 Yes 2 No


[If yes] 5a. Does your desktop computer have a modem, either external or internal? (Please circle a number.)

1 Yes 2 No 8 Don't know



ELECTRONIC MAIL

6. UCS supports a variety of electronic mail systems to send messages (e-mail) to others at IU and at other institutions worldwide. Please indicate your satisfaction with the following electronic mail services. (Please circle numbers.)

Not at All Satisfield Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Pine (the mailer on the Shakespeare systems) 1 2 3 4 5 7 8 0
Elm (or other Unix-based mail on UCS systems) 1 2 3 4 5 7 8 0
Workstation-mail (Eudora, Pegasus, GroupWise, etc.) 1 2 3 4 5 7 8 0
E-mail to or from off-campus correspondents (Internet mail) 1 2 3 4 5 7 8 0
Infostations (public computers for brief, stand-up e-mail sessions) 1 2 3 4 5 7 8 0



USER SUPPORT SERVICES

7. UCS provides a wide range of assistance for computer users. If you have received any help from any of the following sources in the past year, please indicate your satisfaction. If you have never heard of the service, please circle 0. If you have heard of the service, but never use it, please circle 7.

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Computing support personnel employed by your department 1 2 3 4 5 7 8 0
Telephone consulting (UCS Support Center, 855-6789) 1 2 3 4 5 7 8 0
Walk-in consulting, disk recovery, account services, documentation (UCS Support Center, IMU M084) 1 2 3 4 5 7 8 0
Online sign-up system for accounts on UCS computers (DAGS, Telnet to "Account") 1 2 3 4 5 7 8 0
Electronic mail consulting via UCS Support Center (UCSHELP or IUISHELP) 1 2 3 4 5 7 8 0
Online consulting resources (UCS Help Online, Support Center, Knowledge Base, PICS server, etc.) 1 2 3 4 5 7 8 0
UCS Publications on paper (quick guides, folios) 1 2 3 4 5 7 8 0
UCS Publications online (quick guides, folios via Web, UC Times Online, UCS Monitor) 1 2 3 4 5 7 8 0
UCS Department Advising and Support (DCAS) (Departmental technology and support evaluations, long range planning assistance, computing equipment acquisition consulting, etc.) 1 2 3 4 5 7 8 0
Software distribution via SoftServe 1 2 3 4 5 7 8 0
ACCESS MicroCenter (5-0910, IMU 059) 1 2 3 4 5 7 8 0
UCS Education Program classes (JumpStarts, InfoShares, Education/Certification courses) 1 2 3 4 5 7 8 0
Database Support Group (consulting support for database applications) 1 2 3 4 5 7 8 0
Local area network support (Novell, Apple servers; LAN lab) 1 2 3 4 5 7 8 0



RESEARCH AND INSTRUCTION FACILITIES AND SERVICES

8. Alone, or in partnership with other campus units, UCS provides facilities and services in support of research and instruction. If you use such facilities and services, please indicate your overall satisfaction with them. (Please circle numbers.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Public Computing Facilities hardware (computers, printers, etc.) 1 2 3 4 5 7 8 0
Public Computing Facilities software (programs, utilities, etc.) 1 2 3 4 5 7 8 0
Public Computing Facilities consulting 1 2 3 4 5 7 8 0
Shared computing systems such as EZinfo, Copper, Chrome, Zinc, STARRS 1 2 3 4 5 7 8 0
Unix Workstation Support Group (UWSG, 618 E. Third St.) 1 2 3 4 5 7 8 0
Center for Innovative Computer Applications (CICA) 1 2 3 4 5 7 8 0
Teaching and Learning Technologies Laboratory (TLTL, Ballantine Hall 307)1 1 2 3 4 5 7 8 0
LETRS (Library Electronic Text Resource Service) 1 2 3 4 5 7 8 0
Center for Statistical and Mathematical Computing (STATMATH, 618 E. Third St.) 1 2 3 4 5 7 8 0



NETWORK SERVICES

9. UCS supports access to and use of various network information services and tools. If you use such tools, please indicate your overall satisfaction with them. (Please circle numbers.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
World Wide Web 1 2 3 4 5 7 8 0
Usenet news groups (trn, tin, Trumpet, Nuntius, etc.)1 2 3 4 5 7 8 0
Mailing list servers (ListServ, Majordomo)1 2 3 4 5 7 8 0
Personal World Wide Web home pages1 2 3 4 5 7 8 0
First Class conferencing software (in UCS electronic classrooms)1 2 3 4 5 7 8 0
IUB Lockers (Argon, Neon, Krypton, Xenon, Panda, Kodiak)1 2 3 4 5 7 8 0
Availability of information regarding services accessible over the network 1 2 3 4 5 7 8 0
Standard dial-in modem services (terminal services, 855-4211)1 2 3 4 5 7 8 0
Extended dial-in modem services (PPP, other svcs. 855-9222)1 2 3 4 5 7 8 0
Office or laboratory direct network connection (Ethernet data jack) 1 2 3 4 5 7 8 0
Halls of Residence direct network connection (Ethernet data jack) 1 2 3 4 5 7 8 0



INSTITUTIONAL DATA SERVICES

10. UCS serves as a central repository and steward for many types of institutional data. These include, for example, student data, grades, personnel data and faculty records, financial data, library information, and others. Does your position require access to such computer-based information, data, and/or services?

1 Yes 2 No 8 Don't know


[If yes] 10a. Do you have access to all of the institutional data you need to do your job?

1 Yes 2 No 8 Don't know


11. Please indicate your overall satisfaction with the following institutional data services. (Please circle numbers.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Library Services 1 2 3 4 5 7 8 0
IO online catalog 1 2 3 4 5 7 8 0
NOTIS application features (librarians, library staff only) 1 2 3 4 5 7 8 0
Student and Faculty Services 1 2 3 4 5 7 8 0
Registration and Automated Course Exchange (drop and add) Admissions 1 2 3 4 5 7 8 0
Online schedule of 1 2 3 4 5 7 8 0
Personal schedule of classes 1 2 3 4 5 7 8 0
Class roster 1 2 3 4 5 7 8 0
Online advising 1 2 3 4 5 7 8 0
Bursar services 1 2 3 4 5 7 8 0
Financial Information System 1 2 3 4 5 7 8 0
Human Resources Information System (payroll, etc.) 1 2 3 4 5 7 8 0
The Online Purchasing System (TOPS) 1 2 3 4 5 7 8 0
Financial Aid Management System 1 2 3 4 5 7 8 0
Bursar Accounts Receivable System 1 2 3 4 5 7 8 0
Decision Support/Reporting Services Information Center (IUIS/FOCUS) 1 2 3 4 5 7 8 0
Financial Systems Reporting Environment (Data Direct/PDQ via Web browsers) 1 2 3 4 5 7 8 0
Server computers for Decision Support systems (IUDSS or Mycroft via desktop query tools) 1 2 3 4 5 7 8 0


12. During 1995-96, UCS has made a major effort to revamp our shared computing systems. This Central Systems Retooling Project included as goals the migration from the Academic Information Environment (AIE) to the World Wide Web (WWW), and migration from VMS Mail to Pine on the Shakespeare systems. Please rate your satisfaction with the Central Systems Retooling Project. (Please circle number.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Central Systems Retooling Project overall evaluation 1 2 3 4 5 7 8 0


12a. Setting aside your opinion of the goals of this project (the selection of WWW versus the AIE, and Pine versus VMS Mail), please rate your satisfaction with the process by which UCS provided information and assistance to guide your migration to the new systems and services. (Please circle number.)

Not at All Satisfied Very Satisfied Use Rarely or Never Don't Know Never Heard of It
Central Systems Retooling Project implementation 1 2 3 4 5 7 8 0


13. Please indicate the THREE most important improvements UCS can make to the IU computing environment. (Please circle no more than THREE.)
1. More computing support staff in your department
2. Increased availability of dial-in modems (fewer busy signals)
3. More and/or faster Unix computers for research and instruction
4. More and/or different software on Unix computers used for research and instruction
5. More computers in public computing facilities
6. More and/or different software in public computing facilities
7. More support for departments providing information on UCS World Wide Web servers
8. Tools for backing up your personal computer or workstation over the network
9. A central data archiving and retrieval service for storing very large research data sets
10. More summary documentation about shared computing systems such as Shakespeare, EZinfo, Copper, Chrome, STARRS (quick guides)
11. More in-depth documentation about shared computers (folios)
12. More classes on how to use shared computers
13. More classes on what shared computers can do for you
14. Other (please specify):


14. Is there anything you would like to add about University Computing Services?





Thank You for Your Assistance!

Center for Survey Research

1022 East Third Street

Bloomington, Indiana 47405