# 1997 UITS IUPUI Student Survey Summary

prepared by

Center for Statistical and Mathematical Computing

METHODOLOGY

The UITS User Survey is administered by the IUPUI Office of Information Management and Institutional Research. Surveys were sent to 1500 randomly selected students at Indiana University-Purdue University, Indianapolis (1000 undergraduate students and 500 graduate and professional degree students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (unweighted number of respondents, labeled "Responses").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUPUI community. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

QUESTIONS

1.Approximately how many hours do you use a computer during a typical work week in any given semester?

 11.04 hours average

2. How would you rate your computer expertise?

 Expertise (1=novice, 5=expert) 3.19

3.Do you a computer or a laptop that you use at home?

 Yes 75.1%

a. If you have a computer at home, what type of computer is it?
 Percentage circled Responses IBM-compatible computer 89.9% 285 Apple Macintosh or compatible 9.3% 32 Unix workstation (including PCs running LINUX) 1.0% 3

b. If you have a computer at home, do you also have a modem?

 Yes 83.0%

c. If you have a modem, what is it's speed?
 Percentage circled Responses 14.4 Kbps 29.3% 78 28.8 Kbps 33.5% 96 56 Kbps 3.5% 10 Other 11.4% 31 Don't Know 22.3% 54

4. Integrated Technologies provides the campus network and central systems that have the capability to support voice, video, and data services, as well as remote access via dial-in modems. If you use these facilities and services, please indicate your overall satisfaction.
 Average Satisfaction % Usage Response Voice network services(campus telephone, telephone conferencing, etc.) 3.62 ±0.10 88.4% ±3.2% 35.8% 402 Video network services (IMDS, cable TV, teleconferencing) 3.66 ±0.10 89.4% ±3.1% 24.4% 401 Data network services (WWW, FTP, e-mail, etc.) 3.87 ±0.10 89.8% ±3.0% 74.4% 408 Central computing systems (e.g., Cord, Champion, INDYVAX) 3.63 ±0.10 86.7% ±3.4% 66.6% 403 Class or personal Bookbag (electronic file storage) 3.46 ±0.11 79.1% ±4.1% 31.0% 405 Standard dial-in modem services (e-mail, local systems, 278-5619) 3.51 ±0.11 81.3% ±3.9% 52.4% 403 Extended dial-in modem services (PPP, WWW, 278-5620) 3.31 ±0.12 75.2% ±4.3% 39.9% 402

5. Do you connect to the campus network from your residence, office, computer cluster, or while traveling?

 Yes 50.6%

If yes:

a. How often, on the average, do you connect to the campus network?
 Percentage circled Responses Several times a day 10.1% 22 Daily 25.0% 52 Several times a week, but not daily 33.8% 76 Once a week 8.1% 16 Every other week 6.8% 14 Once a month 7.3% 14 Less than once a month 9.1% 19

b. How long, on the average, do you stay connected to the campus network per session?
 Percentage circled Responses 10 hours or more 0.0% 0 5-9 hours 1.2% 2 2-4 hours 16.6% 30 1 hour 23.6% 51 30 minutes 32.9% 73 15 minutes 18.2% 38 5 minutes 4.8% 12 less than 5 minutes 2.6% 5

6. If you use a modem to access IUPUI computing systems, which service do you call?

a. Please circle the number for any that apply.
 Percentage circled Responses IT standard modem pool (278-5619) 25.8% 111 IT extended modem pool(278-5620) 23.0% 95 Commercial Internet Service Provider 6.4% 28 Departmental modem pool or modem attached to office or laboratory workstation 5.3% 23

b. Which service you use most often (specify 1 to 5):
 Percentage selected Responses IT standard modem pool (278-5619) 31.7% 46 IT extended modem pool(278-5620) 42.7% 62 Commercial Internet Service Provider 12.7% 20 Departmental modem pool or modem attached to office or laboratory workstation 9.5% 13 Other 1.2% 6

7. If you rely primarily on the campus modem pool (278-5619 or 278-5620) to access the network, to what extent are you satisfied with the availability of dial-in connections from off campus?

 Average: 3.25 ±0.17 Agreement: 73.1% ±6.5% Usage: 78.0% Responses: 194

8. How would you rate your satisfaction with network reliability when you connect from off-campus? (stalling, crashing, noise, garbled characters, etc.)

 Average: 3.33 ±0.15 Agreement: 76.2% ±6.0% Usage: 86.9% Responses: 210

9. Overall, how satisfied are you with the network and central computing services available at IUPUI?

 Average: 3.74 ±0.09 Agreement: 91.9% ±2.7% Usage: 85.3% Responses: 415

10. Integrated Technologied supports electronic mail (e-mail) systems to send messages to others at IUPUI and at institutions worldwide. If you use these facilities and services, please indicate your overall satisfaction.
 Average Satisfaction % Usage Response Pine (the mailer on the Cord and Champion systems) 3.86 ±0.10 88.0% ±3.3% 63.9% 405 Mailing list services (LISTSERV) 3.54 ±0.10 87.0% ±3.5% 30.8% 384

11. Which e-mail system do you use most often?
 Percentage selected Responses Pine 51.8% 220 Other 48.2% 203

12. Overall, how satisfied are you with the electronic mail systems available at IUPUI?

 Average: 3.77 ±0.10 Agreement: 85.4% ±3.5% Usage: 72.9% Responses: 410

13. Integrated Technologies supports access to and use of various network-based information services and tools. Please indicate your overall satisfaction with these services.
 Average Satisfaction % Usage Response IUPUI World Wide Web servers (IUPUI home page and other sites at www.iupui.edu) 4.01 ±0.09 94.2% ±2.4% 76.8% 415 MetroMail campus mailing list 3.34 ±0.10 80.4% ±4.0% 31.5% 407 Usenet news groups 3.46 ±0.09 86.7% ±3.4% 17.0% 407

14. Overall, how satisfied are you with network-based information services at IUPUI?

 Average: 3.84 ±0.08 Satisfaction: 94.4% ±2.3% Usage: 77.3% Responses: 407

15. Integrated Technologies manages a large number of facilities and services specifically designed for student use and instruction. These include campus Learning Centers (public computing facilities), electronic classrooms in Lecture Hall and other locations, and classroom-delivered audiovisual and other equipment to support teaching and learning.

If you use IT-managed Learning Centers, please identify all locations you use:
 Percentage selected Responses BS3000 Business/SPEA 28.7% 107 CA 231 Cavanaugh Hall 23.7% 85 CA 421 Cavanaugh Hall 9.1% 33 DS 122 Dental School 0.8% 6 ES2116 Education Building 6.4% 28 ES 2124 Education Building 6.8% 26 ET 015 Engineering and Technology Basement (24 Hour Lab) 34.5% 127 HM001 Herron School of Art 1.3% 5 LS109/183 Law School 2.8% 23 NU342 School of Nursing 11.3% 47 SL070 School of Science 22.9% 83 SL116 School of Science 10.1% 37 UL1140 University Library 39.5% 156 UN231 Union Building 3.2% 12 WM207 International House 0.3% 3

16. Please indicate you overall satisfaction with IT managed teaching and learning facilities.
 Average Satisfaction % Usage Response Learning Center hardware 3.86 ±0.08 94.4% ±2.4% 75.2% 404 Learning Center software 3.88 ±0.08 95.7% ±2.1% 70.0% 403 Learning Center consulting overall 3.53 ±0.10 85.4% ±3.6% 71.5% 403 Knowledge and Ability of Learning Center consultants 3.67 ±0.09 88.7% ±3.2% 71.6% 404 Courtesy and helpfulness of Learning Center consultants 3.64 ±0.11 84.1% ±3.7% 71.8% 403 Quality of Learning Centers overall 3.82 ±0.08 94.4% ±2.4% 75.2% 401 Interactive Multimedia Distribution System (IMDS) - Cable TV and video tape delivery to computer workstation 3.60 ±0.10 84.6% ±3.6% 23.6% 402 Electronic multimedia classroom in lecture hall and other locations 3.81 ±0.10 89.0% ±3.2% 40.7% 403 Classroom delivered audiovisual equipment 3.72 ±0.09 91.6% ±2.8% 58.3% 402 Audio and video tape duplicating services 3.68 ±0.11 83.5% ±3.7% 26.7% 401

17. Overall, how satisfied are you with IT managed instructional and student computing services available here at IUPUI?

 Average: 3.80 ±0.08 Satisfaction: 95.3% ±2.2% Usage: 75.7% Responses: 403

18. Integrated Technologies provides wide-ranging assistance for users of technology, often participating with technology support personnel in IUPUI schools and administrative units through its Distributed Support program. If you have received any help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response.
 Average Satisfaction % Usage Response E-mail consulting (helpdesk@iupui.edu) 3.78 ±0.11 86.1% ±3.5% 36.4% 405 Online consulting resources(IT HelpDesk home page, Knowledge Base) 3.72 ±0.10 88.5% ±3.2% 39.3% 406 Online sign-up system for ID's for the campus network and central systems (IUPUI NetworkID Services from IT HelpDesk online) 3.65 ±0.11 85.9% ±3.5% 22.9% 400 Integrated Technologies publications on paper (Student Guide to IT Services, QuickDocs) 3.42 ±0.09 85.2% ±3.6% 20.4% 404 Integrated Technologies publications online (QuickDocs, NewsbIT, System Announcements) 3.60 ±0.10 86.5% ±3.5% 32.8% 394 UCS (IU Bloomington) publications on paper and online (UCS Times Online, UCS monitor) 3.59 ±0.11 82.7% ±3.8% 26.1% 397 Today's Information Processing Skills (TIPS) classes for students 3.56 ±0.10 83.8% ±3.7% 19.9% 400 Software distribution online via SoftServe 3.32 ±0.10 86.6% ±3.5% 9.5% 394 IUPUI SoftPak CD ROM 3.58 ±0.12 80.3% ±4.0% 13.3% 396 Campus telephone central attendant services (campus operator) 3.63 ±0.10 89.1% ±3.2% 18.3% 396

19. Overall, how satisfied are you with the support services available at IUPUI?

 Average: 3.65 ±0.08 Satisfaction: 91.0% ±2.9% Usage: 66.8% Responses: 411

20. During 1996-1997, Integrated Technologies continued a major effort to improve central systems as well as access to technology. This included migration from CMS on the IBM3090 to UNIX systems, expansion of the campus modem pool to 276 modems, initiation Phase II of the campus network plan for a high-speed fiber network, and installation of a new campus voicemail system. Overall, satisfied are you with these changes?

 Average: 3.86 ±0.08 Satisfaction: 95.7% ±2.1% Usage: 54.3% Responses: 411

21. To what extent has the computing and network environment helped your learning at IUPUI?

 Average: 3.88 ±0.10 Helpfulness: 88.1% ±3.2% Usage: 85.0% Responses: 414

22. Please state you level of agreement with the following statement: The computing, network environment, and technology for teaching and learning were important factors contributing to my decision to attend IUPUI.

 Average: 2.12 ±0.11 Agreement: 35.9% ±4.8% Usage: 100.0% Responses: 401

23. Please indicate the most important improvements Integrated Technologies can make to IUPUI user support. Choose no more than three.
 Percentage selected Responses More Integrated Technology computing classes for students 48.0% 189 More information about Integrated Technologies Help Online and Knowledge Base 40.6% 165 More Integrated Technologies how-to guides (QuickDocs) available in printed form 41.9% 168 More Integrated Technologies how-to guides (QuickDocs) available online 30.4% 125 More frequent issues of Integrated Technologies NewsbIT 9.4% 36 Other 7.8% 34

24. Please indicate the most important improvements Integrated Technologies can make to the IUPUI student and instructional computing environment. Choose no more than three.
 Percentage selected Responses More computers in the campus Learning Centers 40.2% 155 Public computing facilities with large numbers of computers linked to Telnet, word processing, and Web browsers 21.8% 93 More access to scanners, printers, and other tools for multimedia development 43.2% 183 Data jacks to connect laptops to the IUPUI network 9.6% 47 Docking stations for laptops with access to Learning Center software and printers 5.9% 31 Ability to use the same software available in Learning Centers on my computer at home 52.9% 214 More administrative services delivered on the Web (registration, advising, etc.) 29.5% 122 Other 6.0% 24

25. Please indicate the most important improvements Integrated Technologies can make to the IUPUI network computing environment. Choose no more than three.
 Percentage selected Responses More standard dial-in modems 25.3% 104 More extended dial-in modems for PPP connections 27.3% 120 A dial in service with more modems per user, but with an extra service fee 5.6% 22 Better on-campus network connectivity/capacity to meet current computing needs 31.4% 118 Better on-campus network connectivity/capacity to meet future computing needs 42.0% 173 Other 4.8% 22

26. Overall, how satisfied are you with the services offered by IUPUI Integrated Technologies during the past year?

 Average: 3.81 ±0.08 Satisfaction: 93.3% ±2.5% Usage: 88.3% Responses: 408

27. Overall, how important are Integrated Technologies' systems and services to you studies at IUPUI?

 Average: 3.96 ±0.10 Satisfaction: 88.9% ±3.2% Usage: 91.6% Responses: 407