2000 UITS IUB User Survey - Survey Methodology

The UITS IUB User Survey is administered each year by the IU Center for Survey Research. Surveys were sent to randomly selected people at Indiana University, Bloomington in each of the following categories: faculty, staff, graduate students, and undergraduate students. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it), the average opinion score, and the percentage of people who were satisfied with the service (graded it as a 3 or better).

Unless there is an indication to the contrary, the results shown are extrapolated to estimate the average response of the entire IU Bloomington community - that is, they estimate the response that would result if each member of the IU community were asked their opinion.

Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for staff, G for graduate students, and U for undergraduate students. In some cases, some services are used by groups of subpopulations, indicated for example by [F&G] for services used by faculty members and graduate students. In this case the extrapolated results represent the estimated response were each faculty member and graduate student to be asked their opinion.

Results are shown separately for multiple subpopulations when appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the randomly selected individuals by status (sample size) and overall, the number of actual responses by status and total, and the percentage of responses received for each category and total.

Status Sample Size Number of Respondents Response Rate
Undergraduates 800 330 41.25%
Graduates 400 218 54.50%
Faculty 400 178 44.50%
Staff 400 286 71.50%
Total 2000 1012 50.60%