2001 UITS IUPUI User Survey Summary

prepared by

Center for Statistical and Mathematical Computing
Click here for a printable version in Microsoft Word Format.

METHODOLOGY

The UITS User Survey is administered by the IUPUI Office of Information Management and Institutional Research. Surveys were sent to 2000 randomly selected people at Indiana University-Purdue University, Indianapolis (400 faculty, 400 staff, 400 graduate students, and 800 undergraduate students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (unweighted number of respondents, labeled "Responses").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUPUI community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for Staff, G for graduate students, and U for undergraduate students. In some cases, the scores are for groups of subpopulations, indicated for example by [G&U] for services used by graduate and undergraduate students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by University Information Technology Services (UITS) during the past year (e.g., public computing facilities, electronic mail, research computers, computer network, telephone consulting at 274-4357, World Wide Web, IUIS, Focus, Decision Support Services)?

2. Overall, how important are UITS systems and services to your work or study?

3. On a weekly basis, approximately how many hours do you use a computer?

4. How would you rate your computer expertise?

5. Do you have a computer at your residence (a desktop computer or a laptop that you use at home)?

a. If you have a computer at your residence, what type of computer is it?

 b. If you access IUPUI computing systems, please indicate the service you use. Please mark all that apply. 

ELECTRONIC MAIL

6. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at IUPUI and worldwide. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

7. Which e-mail system do you use most often? Please mark only one.

8. If you use an external mail service (e.g., Hotmail, Yahoo mail, AOL, etc.), please indicate the usage frequency.

9. How satisfied are you with the central e-mail list servers (Listserv)?

10. Overall, how satisfied are you with the electronic mail systems available at IUPUI?

USER SUPPORT SERVICES

11. UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by marking the appropriate response.

12. Overall, how satisfied are you with the user support services available at IUPUI?

DEPARTMENTAL SUPPORT

13. UITS provides a wide range of support and services directly to the academic departments. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

14. Overall, how satisfied are you with the UITS departmental support services available at IUPUI?

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

15. UITS maintains a number of computer facilities and services designated specifically for student use and instruction. If you use such facilities and services, please indicate you overall satisfaction by marking the appropriate response. Note: Student Technology Centers, or STC, were formerly known as Learning Centers.

16. Overall, how satisfied are you with UITS instructional and student computing services available at IUPUI? 

RESEARCH AND ACADEMIC COMPUTING

17. Alone, or in partnership with other campus units, UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

18. Overall, how satisfied are you with the UITS research computing services available at IUPUI? 

CLASSROOM TECHNOLOGY SERVICES

19. UITS provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by marking the appropriate response.

20. UITS provides technology support for Distributed Education: the Virtual Indiana Classrooms (VIC). If you use this technology and support services please indicate your overall satisfaction by marking the appropriate response.

21. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)? 

22. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

UNIVERSITY INFORMATION SERVICES

23. Through the University Information Services Division, UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

24. Overall, how satisfied are you with student support system made available by University Information Services at IUPUI (e.g., INDYCAT/IUCAT, INSITE, etc.)? 

25. Overall, how satisfied are you with the administrative support systems available at IUPUI? 

NETWORK-BASED INFORMATION SERVICES

26. UITS supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

27. Overall, how satisfied are you with network-based information services? 

DATA NETWORK SERVICES

28. UITS provides campus networking, dial-in modems, data activations, and repair services. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

29. Overall, how satisfied are you with the UITS network services available at IUPUI? 

VOICE SERVICES

30. The Telecommunications Division of UITS provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

31. Overall, how satisfied are you with the services offered by the Telecommunications Division of UITS during the past year (e.g., long distance calling service, telephone service, telephone features, voice mail, Campus Switchboard, and telephone equipment)?

GENERAL ASSESSMENT

32. How helpful has the information technology environment at IUPUI been in your teaching activities? 

33. How helpful has the information technology environment at IUPUI been in your research activities?

34. How helpful as the information technology environment at IUPUI been in your learning experience at IUPUI?

35. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IUPUI. 

36. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by UITS during the past year? 

NON-UITS SERVICES

37. Departments other that UITS offer computing services that are important to the functioning of the IUPUI computing environment. If you use such facilities and services, please indicate your satisfaction by marking the appropriate response.