2002 UITS IUPUI User Survey - Survey Methodology

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The UITS IUPUI User Survey is administered each year by the IUPUI Office of Information Management and Institutional Research. Surveys were sent to randomly selected people at Indiana University, Purdue University, Indianapolis in each of the following categories: faculty, staff, graduate students, and undergraduate students. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it), the average opinion score, and the percentage of people who were satisfied with the service (graded it as a 3 or better).

Unless there is an indication to the contrary, the results shown are extrapolated to estimate the average response of the entire IU Bloomington community - that is, they estimate the response that would result if each member of the IU community were asked their opinion.

Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for staff, G for graduate students, and U for undergraduate students. In some cases, some services are used by groups of subpopulations, indicated for example by [F&G] for services used by faculty members and graduate students. In this case the extrapolated results represent the estimated response were each faculty member and graduate student to be asked their opinion.

Results are shown separately for multiple subpopulations when appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the randomly selected individuals by status (sample size) and overall, the number of actual responses by status and total, and the percentage of responses received for each category and total.

Status
Population
Sample Size
Number of Respondents
Response Rate
Undergraduates
20695
800
307
38.4%
Graduates
7644
400
190
47.5%
Faculty
1987
400
208
52.0%
Staff
3619
400
220
55.0%
Total
33945
2000
925
46.3%