prepared by
Center for Statistical and Mathematical Computing
Click here for a
printable version in Microsoft Word Format.
METHODOLOGY
The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 2000 randomly selected people at Indiana University-Purdue University, Indianapolis (400 faculty, 400 staff, 400 graduate students, and 800 undergraduate students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), and the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage").
Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUPUI community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for Staff, G for graduate students, and U for undergraduate students. In some cases, the scores are for groups of subpopulations, indicated for example by [G&U] for services used by graduate and undergraduate students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).
COMPUTING AND COMPUTER NETWORKING
1. Overall, how satisfied are you with the computing environment offered by University Information Technology Services (UITS) during the past year?
|
Average |
Satisfaction |
Usage |
|
4.18± .05 |
97.6± 1.0% |
94.6% |
2. Overall, how important are UITS systems and services to your work or study?
|
Average |
Satisfaction |
Usage |
|
4.28± .06 |
92.6± 1.7% |
96.7% |
3. On a weekly basis, approximately how many hours do you use a computer?
|
18.87±.96 |
hours |
4. How would you rate your computer expertise?
| Average Expertise (1=novice, 5=expert): |
3.33± .05 |
5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?
|
Yes: |
93.9% |
a. If you have a computer in your residence, what type of computer is it?
|
Percentage checked |
Responses | |
| Intel-compatible computer running Windows 95, 98/ME |
58.4% |
490 |
| Intel-compatible computer running Windows NT or Windows 2000/XP |
23.8% |
250 |
| Apple Macintosh or compatible |
3.8% |
67 |
| Unix workstation (including microcomputers running LINUX) |
.3% |
2 |
| Other |
8.9% |
69 |
b. Do you have a printer at your residence?
|
Yes: |
90.9% |
c. If you access IUPUI computing systems, please indicate the service you use. Please circle all that apply.
|
Percentage checked |
Responses | |
| UITS Local modem pool (278-5619) |
23.1% |
218 |
| UITS World modem pool (278-5620) |
12.1% |
144 |
| UITS Express modem pool (278-5621) |
4.7% |
70 |
| Commercial Internet Service Provider for lower speed service, 56kb/s and below (e.g., Microsoft Network, America Online, IQuest, INdynet, etc.) |
34.8% |
263 |
| Departmental modem pool or modem attached to office/laboratory workstation |
6.9% |
93 |
| Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., Ameritech) |
4.2% |
25 |
| Cable Modem Service from local cable television service provider that offers high-speed connectivity (e.g., Insight, Comcast, etc.) |
11.3% |
116 |
| Other |
3.7% |
34 |
ELECTRONIC MAIL
6. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at IUPUI and worldwide. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Pine (the mailer on the Jewel computers) |
2.88± .10 |
59.6± 3.7% |
55.5% |
| WebMail |
3.87± .07 |
91.2± 2.1% |
58.4% |
| Microsoft Exchange/Outlook |
4.19± .09 |
95.7± 2.2% |
90.1%[F,Staff] |
| Outlook Web Access |
3.84± .12 |
89.6± 3.6% |
59.6%[F,Staff] |
| Eudora |
3.55± .09 |
80.5± 3.1% |
8.3% |
| Web browser (e.g., Netscape, Internet Explorer) |
4.29± .05 |
97.7± 1.1% |
79.5% |
7. Which e-mail system, from those listed above, do you use most often.
|
Undergrads |
Graduates |
Staff |
Faculty | |
| Pine |
15.7% |
13.0% |
2.8% |
7.8% |
| WebMail |
31.0% |
32.5% |
.9% |
4.9% |
| Microsoft Exchange/Outlook |
N/A |
N/A |
82.9% |
61.3% |
| Outlook Web Access |
N/A |
N/A |
5.2% |
7.4% |
| Eudora |
.7% |
3.0% |
2.8% |
7.8% |
| Web Browser |
32.3% |
32.5% |
2.8% |
6.4% |
| Other |
20.3% |
18.9% |
2.4% |
4.4% |
8. If you use an external mail service (e.g., Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency.
|
Undergrads |
Graduates |
Staff |
Faculty | |
| Always |
54.0% |
49.1% |
10.6% |
6.7% |
| Frequently |
28.6% |
32.7% |
28.5% |
31.4% |
| Occasionally |
17.4% |
18.2% |
61.0% |
61.9% |
9. How satisfied are you with the central e-mail list server (Listserv)?
|
Average |
Satisfaction |
Usage |
|
3.60± .06 |
87.5± 2.2% |
61.1% |
10. Overall, how satisfied are you with the electronic mail systems available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
3.81± .06 |
89.5± 2.0% |
87.7% |
USER SUPPORT SERVICES
11. UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
|
Telephone consulting (UITS Support Center, 274-4357, formerly AHelp Desk@) |
4.17± .06 |
93.8± 1.6% |
43.9% |
| Walk-in consulting at UITS Support Center (ES2126, account services, how-to guides) |
4.22± .06 |
96.5± 1.3% |
33.0% |
| Online consulting resources (Support Center Web Site, Knowledge Base, Computing Help Online) |
3.75± .07 |
87.0± 2.3% |
28.9% |
| Online account creation process for central UITS computers (http://www.iupui.edu/it/dags) |
3.90± .06 |
94.9± 1.5% |
26.8% |
| UITS communications and publications on paper |
3.92± .06 |
95.8± 1.4% |
22.0% |
| UITS News Vehicles (Newsbit, IT@IU, UITS items in JagNews) |
3.84± .06 |
91.4± 1.9% |
39.5% |
| Availability of information concerning UITS computers and services |
3.87± .06 |
90.3± 2.0% |
50.4% |
| IT Training and Education Program Instructor-led Computing Classes (STEPS & PROSTEPS) |
3.96± .07 |
92.1± 1.8% |
17.1% |
| Online training and computer based training provided by NETg |
3.80± .07 |
90.2± 2.0% |
10.8% |
| Software downloads via IUWare Online |
3.98± .07 |
89.5± 2.1% |
29.5% |
| IUWare CD-ROM |
4.35± .06 |
97.2± 1.1% |
49.5% |
12. Overall, how satisfied are you with the UITS user support services available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
4.02± .05 |
97.0± 1.1% |
80.1% |
DEPARTMENTAL SUPPORT
13. Does your position at IU require you to provide IT Support to faculty and staff in your school/department? Please circle one.
|
Yes: |
27.4%[Staff] |
14. UITS provides a wide range of support and services directly to academic departments. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
|
Education/Certification classes (EdCert) for Departmental Support Staff |
4.15± .09 |
95.8± 2.1% |
8.8%[F,Staff] |
| LSP Services (LSP labs, departmental computing staff support, etc.) |
4.01± .10 |
94.0± 2.5% |
14.3%[F,Staff] |
| Online departmental computing support resources (lspservices.iupui.edu) |
3.78± .10 |
88.7± 3.3% |
10.5%[F,Staff] |
| Computer-based technical education software for departmental computing support staff (CBTs) |
3.55± .11 |
84.6± 3.7% |
6.7%[F,Staff] |
| Software distribution for departmental computer support staff (lspservices.iupui.edu, iuware.iu.edu) |
4.08± .09 |
94.5± 2.4% |
18.9%[F,Staff] |
| Online service request and problem tracking system for departmental support staff (Eclipse) |
3.79± .11 |
85.3± 3.7% |
15.3%[F,Staff] |
15. Overall, how satisfied are you with UITS departmental support services available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
3.93± .09 |
91.2± 2.9% |
42.3%[F,Staff] |
INSTRUCTIONAL AND STUDENT COMPUTING SERVICES
16. UITS maintains a number of computer facilities and services designated specifically for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response. Note: Student Technology Centers, or STC, were formerly known as Learning Centers.
|
Average |
Satisfaction |
Usage | |
| Student Technology Centers hardware (computers, scanners, etc.) |
4.02± .06 |
95.1± 1.5% |
70.1% |
| Student Technology Centers software |
4.06± .06 |
95.8± 1.4% |
58.9% |
| Student Technology Centers consulting overall |
3.89± .06 |
92.9± 1.8% |
55.2% |
| Knowledge and ability of Student Technology Centers consultants |
3.88± .07 |
91.1± 1.9% |
57.4% |
| Courtesy and helpfulness of Student Technology Centers consultants |
3.92± .07 |
89.8± 2.1% |
59.1% |
| Student Technology Centers overall |
4.01± .06 |
95.2± 1.5% |
68.2% |
|
Bookbag (network storage space) |
3.72± .08 |
86.8± 2.3% |
25.1% |
| Central instructional and general purpose computers (Cord, Auburn) |
3.81± .07 |
88.6± 2.2% |
26.0% |
| Audio-based learning facilities (self-serve tape duplication, RealLecture streaming audio resource on Web) |
4.03± .08 |
92.0± 2.1% |
19.7%[F,G,U] |
| Oncourse (Internet-based distributed learning environment) |
4.30± .07 |
94.4± 1.8% |
86.7%[F,G,U] |
17. Overall, how satisfied are you with UITS instructional and student computing services available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
4.02± .05 |
96.4± 1.3% |
78.9% |
CLASSROOM TECHNOLOGY SERVICES
18. UITS provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Instructional Technology Resources staff |
4.32± .13 |
94.7± 3.5% |
50.8%[F] |
| Instructional Technology Resources classroom equipment |
4.03± .15 |
88.6± 4.9% |
56.8%[F] |
| Advanced Technology Classrooms |
4.24± .15 |
93.2± 3.9% |
32.4%[F] |
19. UITS provides technology support for Distributed Education: the Virtual Indiana Classrooms (VIC). If you use this technology, and support services, please indicate your overall satisfaction by circling the appropriate response
|
Average |
Satisfaction |
Usage | |
| Your experience with VIC technology |
3.38± .15 |
75.0± 7.0% |
9.9%[F] |
| Support services for VIC |
3.61± .14 |
88.9± 5.0% |
10.4%[F] |
20. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)?
|
Average |
Satisfaction |
Usage |
|
3.50± .15 |
83.8± 5.4% |
79.4%[F] |
21. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?
|
Average |
Satisfaction |
Usage |
|
3.98± .14 |
91.4± 4.2% |
78.4%[F] |
RESEARCH AND ACADEMIC COMPUTING
22. Alone, or in partnership with other campus units, UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Central research and high performance computers (Research SP, Sun E10000, PC Cluster) |
4.30± .07 |
97.1± 1.5% |
7.9%[F,G,Staff] |
| Central instructional and general purpose computers (Steel) |
4.02± .06 |
96.0± 1.4% |
19.2% |
| Support for high performance computing (hpc@indiana.edu) |
4.39± .07 |
98.4± 1.1% |
5.1%[F,G,Staff] |
| Center for Statistical and Mathematical Computing (Stat/Math Center; statmath@indiana.edu, 278-4740) |
4.16± .09 |
93.6± 2.1% |
3.8%[F,G,Staff] |
| Unix Workstation Support Group (UWSG, 855-2627) |
3.70± .08 |
84.9± 2.4% |
8.0% |
| Bioinformatics software and support |
4.10± .08 |
90.1± 2.6% |
4.0%[F,G,Staff] |
| AVL (Advanced Visualization Laboratory (www.avl.iu.edu) |
4.74± .05 |
100± .1% |
3.0%[F,G] |
| Massive Data Storage Service (MDSS/HPSS) |
4.32± .10 |
88.4± 2.8% |
2.6%[F,G,Staff] |
| Common File System (CFS) Service (Replacement for Lockers) |
4.48± .09 |
92.8± 2.3% |
2.3%[F,G,Staff] |
23. Overall, how satisfied are you with the UITS research computing services available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
3.93± .07 |
94.2± 2.0% |
13.3%[F,G,Staff] |
UNIVERSITY INFORMATION SYSTEMS
24. Through the University Information Services Division, UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Library online catalog (INDYCAT/IUCAT) |
4.09± .06 |
96.0± 1.3% |
71.7% |
| Financial Information System (FIS) |
3.82± .10 |
91.4± 2.9% |
40.1%[F,Staff] |
| The Online Purchasing System (TOPS) |
3.52± .11 |
81.4± 4.0% |
26.9%[F,Staff] |
| Web Based Purchasing |
3.87± .10 |
90.2± 3.1% |
17.4%[F,Staff] |
| IU Information Environment |
3.83± .09 |
93.3± 2.6% |
25.8%[F,Staff] |
| Financial Data Retrieval System (FDRS) |
3.91± .08 |
96.2± 2.0% |
23.1%[F,Staff] |
| Information Center (FOCUS) |
3.46± .12 |
81.9± 4.0% |
14.1%[F,Staff] |
| Safeword cards |
3.88± .11 |
89.4± 3.2% |
43.1%[F,Staff] |
| INSITE (http://insite.indiana.edu, Web-based course listings, Bursar information, student advising, etc.) |
4.40± .05 |
97.8± 1.0% |
91.5% |
| Online student advising (IUCARE) |
4.05± .06 |
93.4± 1.7% |
35.2% |
| OneStart application portal |
3.80± .07 |
90.2± 2.0% |
11.2% |
| Time - IU time keeping system |
2.89± .13 |
56.7± 5.1% |
9.3%[F,Staff] |
| Bursar bill payment through the automated telephone payment system |
4.36± .07 |
97.0± 1.6% |
46.3%[G,U] |
| Registration and Drop/Add using automated telephone system |
4.35± .08 |
94.3± 2.1% |
60.8%[G,U] |
| Registration on the Web |
4.46± .08 |
95.3± 2.0% |
87.3%[G,U] |
25. Overall, how satisfied are you with student support systems made available by University Information Systems at IUPUI (e.g., INDYCAT/IUCAT, INSITE, etc.)?
|
Average
|
Satisfaction
|
Usage
|
|
4.29± .06
|
98.6± 1.1%
|
93.7%[G,U]
|
26. Overall, how satisfied are you with the administrative support systems available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
3.94± .08
|
96.1± 2.0%
|
72.9%[F,Staff]
|
NETWORK-BASED INFORMATION SERVICES
27. UITS supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Publishing on IUPUI Web servers (www.iupui.edu) |
4.01± .06 |
94.2± 1.6% |
39.1% |
| Browsing on IUPUI Web servers (www.iupui.edu) |
4.14± .05 |
98.0± 1.0% |
79.5% |
| Personal Web home pages (Cord, php.iupui.edu) |
3.87± .07 |
91.6± 1.9% |
31.3% |
| IU Search (www.indiana.edu/resources/search.html) |
3.94± .06 |
95.3± 1.4% |
48.8% |
| IU Events Calendar (http://events.iu.edu) |
3.97± .06 |
95.2± 1.5% |
44.3% |
| Usenet news groups |
3.90± .06 |
93.3± 1.7% |
18.5% |
28. Overall, how satisfied are you with network-based information services?
|
Average |
Satisfaction |
Usage |
|
3.95± .05 |
97.1± 1.1% |
77.3% |
DATA NETWORK SERVICES
29. UITS provides campus networking,, dial-in modem, data activations, and repair services. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Dial-in modem services (278-5618, 5620, 5621) |
3.83± .07 |
88.5± 2.1% |
36.8% |
| Reliability of office or laboratory direct network connection (Ethernet data jack) |
4.08± .10 |
92.4± 2.8% |
57.3%[F,Staff] |
| Speed of office or laboratory direct network connection (Ethernet data jack) |
4.04± .11 |
87.5± 3.4% |
61.9%[F,Staff] |
|
Data jack activations |
3.69± .07 |
84.5± 2.5% |
12.4% |
| Data jack repair services |
3.64± .07 |
83.3± 2.5% |
9.9% |
| Internet and Web (WWW) access |
4.18± .05 |
96.8± 1.2% |
56.3% |
| Public laptop network data jacks |
3.89± .07 |
90.5± 2.0% |
12.2% |
30. Overall, how satisfied are you with the UITS network services available at IUPUI?
|
Average |
Satisfaction |
Usage |
|
3.98± .06 |
95.8± 1.4% |
58.5% |
VOICE SERVICES
31. The Telecommunications Division of UITS provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Campus Switchboard (274-5555 or 0) |
3.78± .07 |
87.5± 2.2% |
31.8% |
| Telephone repair service |
3.99± .09 |
92.4± 2.7% |
53.7%[F,Staff] |
| Campus office/housing telephone service |
4.04± .08 |
96.1± 2.0% |
44.2%[F,Staff] |
| Telephone equipment (e.g., telephone sets) |
3.80± .10 |
88.4± 3.3% |
84.0%[F,Staff] |
| Printed telephone directories |
3.89± .10 |
90.2± 3.0% |
89.5%[F,Staff] |
| Installation of campus office data jacks and telephones |
3.90± .10 |
91.4± 2.9% |
58.0%[F,Staff] |
| Campus office long distance service |
4.24± .08 |
97.8± 1.6% |
83.3%[F,Staff] |
| Campus office voice mail services (274-6245) |
4.19± .09 |
95.0± 2.2% |
87.8%[F,Staff] |
| Cellular telephone services |
3.91± .11 |
86.9± 3.5% |
12.5%[F,Staff] |
| Pager Services |
4.07± .08 |
94.5± 2.4% |
27.5%[F,Staff] |
| Monthly invoice format |
3.99± .10 |
94.0± 2.5% |
19.6%[F,Staff] |
| Campus office telephone service consulting |
4.05± .10 |
91.5± 2.9% |
18.1%[F,Staff] |
| Teleconference service provided by Campus Switchboard |
3.95± .09 |
95.1± 2.3% |
20.8%[F,Staff] |
32. Overall, how satisfied are you with the services offered by the Telecommunications Division of UITS during the past year (e.g., long distance calling service, telephone service, telephone features, voice mail, Campus Switchboard, and telephone equipment)?
|
Average |
Satisfaction |
Usage |
|
3.98± .08 |
95.6± 2.1% |
92.1%[F,Staff] |
GENERAL ASSESSMENT
33. How helpful has the information technology environment at IUPUI been in your teaching activities?
|
Average |
Satisfaction |
Usage |
|
3.85± .15 |
88.1± 4.7% |
86.7%[F] |
34. How helpful has the information technology environment at IUPUI been in your research activities?
|
Average |
Satisfaction |
Usage |
|
4.05± .09 |
93.3± 2.6% |
74.6%[F,G] |
35. How helpful has the information technology environment been in your learning experience at IUPUI?
|
Average |
Satisfaction |
Usage |
|
4.00± .08 |
94.2± 2.1% |
93.7%[G,U] |
36. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IUPUI.
|
Average |
Satisfaction |
Usage |
|
2.24± .11 |
39.3± 4.4% |
100%[G,U] |
37. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by UITS during the past year?
|
Average |
Satisfaction |
Usage |
|
3.90± .05 |
94.8± 1.5% |
93.4% |
NON-UITS SERVICES
38. Departments other than UITS offer computing services that are important to the functioning of the IUPUI computing environment. If you use such facilities and services, please indicate your satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| Computing support personnel employed by your department |
4.14± .10 |
89.9± 3.1% |
68.5%[F,Staff] |
| Statistical Consulting Service (Located in Bloomington, statcons@indiana.edu) |
4.23± .13 |
88.6± 3.4% |
5.2%[F,G] |
|
Computer Printing provided by IUPUI Publishing, Document, and Distribution Services |
3.94± .06 |
94.8± 1.5% |
28.5% |
39. The Center for Teaching and Learning (TLIT) provides a number of services in support of instruction at IUPUI. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.
|
Average |
Satisfaction |
Usage | |
| General consultation on effective teaching methods |
4.37± .11 |
100± .3% |
32.2%[F] |
| Instructional Design |
4.24± .13 |
95.9± 3.2% |
27.8%[F] |
| Assessment |
4.20± .13 |
95.6± 3.3% |
25.6%[F] |
| Multimedia (graphics, audio, video) |
4.38± .13 |
94.3± 3.7% |
30.1%[F] |
|
Workshop |
4.41± .13 |
94.6± 3.6% |
31.6%[F] |