2003 UITS IUPUI User Survey Summary

prepared by

Center for Statistical and Mathematical Computing
Click here for a
printable version in Microsoft Word Format.

METHODOLOGY

The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 2000 randomly selected people at Indiana University-Purdue University, Indianapolis (400 faculty, 400 staff, 400 graduate students, and 800 undergraduate students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUPUI community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for staff, G for graduate students, and U for undergraduate students. In some cases, the scores are for groups of subpopulations, indicated for example by [G&U] for services used by graduate and undergraduate students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).


COMPUTING AND COMPUTER NETWORKING  

1. Overall, how satisfied are you with the computing environment offered by University Information Technology Services (UITS) during the past year (e.g., Student Technology Centers, electronic mail, research computers, computer network, telephone consulting at 274-4357, World Wide Web, IUIS, Decision Support Services)?

Average
Satisfaction
Usage
4.14 .06
98.2 1.0%
96.1%

2. Overall, how important are UITS systems and services to your work or study?

Average
Satisfaction
Usage
4.29 .07
93.8 1.8%
97.4%

3. On a weekly basis, approximately how many hours do you use a computer?

24.91 1.34

hours

4. How would you rate your computer expertise?

Average Expertise (1=novice, 5=expert):
3.35 .06 

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

Yes:

95.6% 

a. If you have a computer in your residence, what type of computer is it?

 
Percentage checked
Responses
Intel-compatible computer running Windows 95, 98/ME
40.0%
292
Intel-compatible computer running Windows NT or Windows 2000/XP
51.9%
381
Apple Macintosh or compatible
4.0%
45
Unix workstation (including microcomputers running LINUX)
1.9%
15
Other
2.0%
16

b. Do you have a printer at your residence?

Yes:

  92.8%

c. If you access IUPUI computing systems, please indicate the service you use. Please mark all that apply.

 
Percentage checked
Responses
UITS Local modem pool (278-5619)
18.4%
143
UITS World modem pool (278-5620)
11.0%
104
UITS Express modem pool (278-5621)
7.0%
66
Commercial Internet Service Provider for lower speed service, 56kb/s and below (e.g., Microsoft Network, America Online, IQuest, INdynet, etc.)
35.1%
199
Departmental modem pool or modem attached to office/laboratory workstation
5.6%
53
Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., Ameritech)
7.9%
64
Cable Modem Service from local cable television service provider that offers high-speed connectivity (e.g., Insight, Comcast, etc.)
17.3%
130
Other
4.5%
30

ELECTRONIC MAIL

6. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at IUPUI and worldwide. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Pine (the mailer on the Jewel computers)
3.37 .10
75.2 3.6%
39.8%
WebMail
3.74 .08
88.3 2.6%
72.1%
Microsoft Exchange/Outlook
4.18 .10
95.9 2.4%
91.8% [F,S]
Outlook Web Access
3.86 .12
91.2 3.6%
64.7% [F,S]

7. Which e-mail system do you use most often?

 
Undergrads
Graduates
Staff
Faculty
Pine
7.4%
10.1%
1.1%
5.6%
WebMail
 52.8%
55.1%
1.1%
11.3%
Microsoft Exchange/Outlook
N/A
N/A 
78.1%
62.0%
Outlook Web Access
N/A
N/A
17.5%
12.7%
Other
39.8%
34.8%
2.2%
8.5%

8. If you use an external mail service (e.g., Hotmail, Yahoo mail, AOL, etc.), please indicate the usage frequency.

 
Undergrads
Graduates
Staff
Faculty
Always
49.1%
54.0%
16.8%
9.6%
Frequently
33.8%
34.7%
30.8%
34.0%
Occasionally
17.1%
11.3%
52.3%
56.4%

9. How satisfied are you with the central e-mail list server (Listserv)?

Average
Satisfaction
Usage
3.77 .06
93.1 1.9%
58.9%

10. Overall, how satisfied are you with the electronic mail systems available at IUPUI?

Average
Satisfaction
Usage
3.85 .07
89.8 2.2%
87.4%

USER SUPPORT SERVICES

11. UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage

Telephone consulting (UITS Support Center, 274-4357, formerly "Help Desk")

4.15 .07
93.3 1.9%
42.7%
Walk-in consulting at UITS Support Center (ES2126, account services, how-to guides)
4.20 .06
94.7 1.7%
34.1%
Online consulting resources (Support Center Web Site, Knowledge Base, Computing Help Online)
3.85 .07
92.9 2.0%
33.4%
Online account creation process for central UITS computers (http://www.iupui.edu/it/dags)
3.85 .07
92.6 2.0%
28.4%
UITS communications and publications on paper
3.88 .07
93.2 2.0%
23.5%
UITS News Vehicles (Newsbit, IT@IU, UITS items in JagNews)
3.66 .07
89.3 2.4%
44.6%
Availability of information concerning UITS computers and services
3.89 .07
93.6 1.9%
50.5%
IT Training and Education Program Instructor-led Computing Workshops(STEPS & PROSTEPS)
3.93 .08
89.4 2.4%
18.5%
IT Training Online - computer based training provided by NETg
3.85 .07
91.4 2.2%
12.0%
Software downloads via IUWare Online
4.24 .06
96.8 1.4%
34.1%
IUWare CD-ROM
4.33 .06
97.0 1.3%
50.2%

12. Overall, how satisfied are you with the UITS user support services available at IUPUI?

Average
Satisfaction
Usage
4.04 .06
97.4 1.2%
82.2%

DEPARTMENTAL SUPPORT

13. UITS provides a wide range of support and services directly to academic departments. If your position at IU requires you to provide IT Support and you use UITS provided facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage

Technical Education/Certification services(EdCert classes), Microsoft certification, and Windows Support Group sessions

3.99 .10
94.0 3.0%
14.7% [F,S]
LSP Services (departmental computing advising and support, LSP Services Lab, lspservices.iupui.edu online resources and software distribution)
3.92 .12
89.9 3.7%
17.3% [F,S]
Computer-based technical education software for departmental computing support staff (NETg)
3.85 .12
89.7 3.7%
17.0% [F,S]
Online service request and problem tracking system for departmental support staff (Falcon)
3.85 .14
87.2 4.1%
22.4% [F,S]

14. Overall, how satisfied are you with UITS departmental support services available at IUPUI?

Average
Satisfaction
Usage
4.01 .10
95.6 2.5%
44.9% [F,S]

FACULTY AND ADMINISTRATIVE SUPPORT SERVICES

15. Digital Media Services provides a wide variety of services to the system-wide university. How satisfied are you with the quality of specific services provided by Digital Media Services?

 
Average
Satisfaction
Usage

Media Acquisition (Digital Audio and Video Production, Slide and Photograph Scanning, Digital Photography, Media Conversion)

4.32 .09
97.3 1.9%
14.7% [F,S]
Production (Macromedia Flash Animation, Interactive DVD Production, Custom PowerPoint Presentations, 3D Animation, Digital Video Editing, World Wide Web Site Production & Redesign)
4.16 .10
96.1 2.3%
10.0% [F,S]
Distribution and Technical Support (Streaming Audio and Video, Tape, CD and DVD Duplication System Administration)
4.28 .09
96.2 2.3%
10.3% [F,S]

16. Overall, how satisfied are you with the quality of projects completed by Digital Media Services?

Average
Satisfaction
Usage
4.35 .08
100 .2%
14.5% [F,S]

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

17. UITS maintains a number of computer facilities and services designated specifically for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response. Note: Student Technology Centers, or STC, were formerly known as Learning Centers.

 
Average
Satisfaction
Usage
Student Technology Centers hardware (computers, scanners, etc.)
4.09 .06
95.5 1.6%
68.7%
Student Technology Centers software
4.06 .06
96.1 1.5%
60.9%
Student Technology Centers consulting overall
3.87 .07
93.7 1.9%
52.0%
Knowledge and ability of Student Technology Centers consultants
3.82 .07
88.8 2.4%
50.7%
Courtesy and helpfulness of Student Technology Centers consultants
3.95 .07
89.7 2.3%
53.3%
Student Technology Centers overall
4.01 .06
96.0 1.5%
66.9%

Bookbag (network storage space)

3.76 .08
89.1 2.4%
25.5%
Central instructional and general purpose computers (Cord, Auburn)
4.03 .06
98.0 1.1%
22.0%
Audio-based learning facilities (self-serve tape duplication, RealLecture streaming audio resource on Web)
3.88 .09
89.8 2.7%
17.0% [U,G,F]
Oncourse (Internet-based distributed learning environment)
4.35 .07
97.3 1.5%
90.7% [U,G,F]

18. Overall, how satisfied are you with UITS instructional and student computing services available at IUPUI?

Average
Satisfaction
Usage
4.07 .06
98.3 1.0%
78.7%

CLASSROOM TECHNOLOGY SERVICES

19. UITS provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Instructional Technology Resources staff
4.27 .15
94.6 4.3%
44.4% [F]
Instructional Technology Resources classroom equipment
4.05 .16
91.7 5.1%
46.2% [F]
Advanced Technology Classrooms
4.30 .16
90.9 5.5%
26.4% [F]

20. UITS provides technology support for Distributed Education: the Virtual Indiana Classrooms (VIC). If you use this technology, and support services, please indicate your overall satisfaction by marking the appropriate response

 
Average
Satisfaction
Usage
Your experience with VIC technology
3.36 .23
81.8 7.2%
8.9% [F]
Support services for VIC
4.10 .13
100 .4%
8.3% [F]

21. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)?

Average
Satisfaction
Usage
3.42 .20
78.5 7.3%
67.9% [F]

22. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

Average
Satisfaction
Usage
4.07 .16
94.0 4.3%
61.3% [F]

RESEARCH AND ACADEMIC COMPUTING

23. Alone, or in partnership with other campus units, UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Central research and high performance computers (Research SP, Sun E10000, AVIDD Linux Cluster)
4.26 .05
100 .1%
8.2% [G,F,S]
Central instructional and general purpose computers (Steel)
4.01 .06
96.5 1.5%
20.5%
Support for high performance computing (hpc@indiana.edu)
4.10 .07
94.2 2.3%
6.4% [G,F,S]
Center for Statistical and Mathematical Computing (Stat/Math Center; statmath@indiana.edu, 278-4740)
4.00 .09
91.8 2.7%
8.1% [G,F,S]
Unix Systems Support Group (USSG, 855-2627) (www.ussg.iu.edu)
3.80 .07
92.5 2.1%
8.8%
Bioinformatics software and support (www.indiana.edu/~rac/bioinformatics/)
3.92 .05
100 .1%
3.7% [G,F,S]
AVL (Advanced Visualization Laboratory (www.avl.iu.edu)
3.83 .11
83.3 4.5%
3.2% [G,F]
Massive Data Storage Service (MDSS/HPSS)
3.76 .07
93.9 2.3%
4.6% [G,F,S]
Common File System (CFS) Service
3.94 .07
91.8 2.1%
8.9%

24. Overall, how satisfied are you with the UITS research computing services available at IUPUI?

Average
Satisfaction
Usage
3.84 .06
95.2 1.7%
31.2%

UNIVERSITY INFORMATION SERVICES

25. Through the University Information Services Division, UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Library online catalog (INDYCAT/IUCAT)
4.08 .06
96.6 1.4%
76.6%
Financial Information System (FIS)
3.77 .08
96.9 2.1%
39.0% [F,S]
The Online Purchasing System (TOPS)
3.43 .13
80.1 4.6%
27.4% [F,S]
Web Based Purchasing
3.74 .11
93.4 3.0%
15.8% [F,S]
Information Access Services: IU Information Environment
3.73 .11
89.2 3.6%
22.8% [F,S]
Information Access Services:Financial Data Retrieval System (FDRS)
3.86 .09
94.9 2.6%
24.4% [F,S]
Information Access Services:Information Center (FOCUS)
3.52 .14
82.9 4.4%
14.4% [F,S]
Safeword cards
3.59 .14
79.0 4.7%
39.1% [F,S]
INSITE (http://insite.indiana.edu, Web-based course listings, Bursar information, student advising, etc.)
4.46 .05
98.8 .9%
90.9%
Online student advising (IUCARE)
4.16 .06
95.6 1.6%
39.0%
OneStart application portal
3.63 .07
87.6 2.5%
14.9%
Time - IU time keeping system
3.28 .16
71.2 5.2%
9.7% [F,S]
Bursar bill payment through the automated telephone payment system
4.37 .09
96.2 2.0%
55.4% [U,G]
Registration and Drop/Add using automated telephone system
4.37 .09
96.2 2.0%
60.3% [U,G]
Registration on the Web
4.57 .07
97.8 1.6%
94.2% [U,G]

26. Overall, how satisfied are you with student support systems made available by University Information Systems at IUPUI (e.g., INDYCAT/IUCAT, INSITE, etc.)?

Average
Satisfaction
Usage
4.33 .07
99.9 .5%
96.9% [U,G]

27. Overall, how satisfied are you with the administrative support systems available at IUPUI?

Average
Satisfaction
Usage
3.95 .09
95.8 2.4%
67.4% [F,S]

NETWORK-BASED INFORMATION SERVICES

28. UITS supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Publishing on IUPUI Web servers (www.iupui.edu)
4.08 .06
97.4 1.2%
38.6%
Browsing on IUPUI Web servers (www.iupui.edu)
4.14 .06
96.0 1.5%
77.9%
Personal Web home pages (Cord, php.iupui.edu)
3.94 .07
93.0 2.0%
27.2%
IU Search (www.indiana.edu/resources/search.html)
3.88 .07
93.5 1.9%
47.3%
IU Events Calendar (http://events.iu.edu)
4.00 .07
92.8 2.0%
52.5%
Usenet newsgroups
3.55 .09
83.1 2.9%
14.3%

29. Overall, how satisfied are you with network-based information services?

Average
Satisfaction
Usage
3.95 .06
96.1 1.5%
75.1%

DATA NETWORK SERVICES

30. UITS provides campus networking,, dial-in modem, data activations, and repair services. If you use such facilities and services, please indicate your overall satisfaction by markling the appropriate response.

 
Average
Satisfaction
Usage
Dial-in modem services (278-5618, 5620, 5621)
3.79 .07
91.3 2.2%
36.0%
Reliability of office, laboratory, or classroom direct network connection (Ethernet data jack)
4.36 .09
96.4 2.2%
53.4% [F,S]
Speed of office, laboratory or classroom direct network connection (Ethernet data jack)
4.15 .11
92.9 3.0%
58.6% [F,S]

Data jack activations

3.67 .07
90.5 2.2%
14.1%
Data jack repair services
3.62 .08
85.7 2.7%
11.5%
Internet and Web (WWW) access
4.24 .06
97.8 1.2%
59.4%
Public laptop network data jacks
3.78 .08
90.1 2.3%
16.4%

31. Overall, how satisfied are you with the UITS network services available at IUPUI?

Average
Satisfaction
Usage
3.97 .06
94.6 1.7%
62.6%

WIRELESS SERVICES

32. UITS has installed over 100 wireless access points for PDA and laptop connectivity. Please indicate your overall satisfaction with this service by marking the appropriate response.

Average
Satisfaction
Usage
3.85 .07
91.1 2.2%
14.3%

VOICE SERVICES

33. The Telecommunications Division of UITS provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Campus Switchboard (274-5555 or 0)
3.97 .07
94.4 1.7%
30.6%
Telephone repair service
4.07 .10
95.8 2.4%
49.0% [F,S]
Campus office telephone service
4.06 .11
93.6 2.9%
68.9% [F,S]
Telephone equipment (e.g., telephone sets)
3.78 .12
87.9 3.8%
83.1% [F,S]
Printed telephone directories
3.80 .11
88.2 3.7%
90.1% [F,S]
Installation of campus office data jacks and telephones
4.03 .10
92.7 3.0%
57.7% [F,S]
Campus office long distance service
4.18 .10
94.6 2.6%
78.1% [F,S]
Campus office voice mail services (274-6245)
4.20 .10
94.6 2.6%
80.7% [F,S]
Cellular telephone services
3.79 .13
82.4 4.4%
13.7% [F,S]
Pager Services
3.51 .13
81.8 4.4%
33.9% [F,S]
Monthly invoice format
3.75 .12
88.0 3.8%
16.3% [F,S]
Campus office telephone service consulting
3.91 .13
85.0 4.1%
13.3% [F,S]
Teleconference service provided by Campus Switchboard
4.02 .10
95.8 2.4%
18.7% [F,S]

34. Overall, how satisfied are you with the services offered by the Telecommunications Division of UITS during the past year (e.g., long distance calling service, telephone service, telephone features, voice mail, Campus Switchboard, and telephone equipment)?

Average
Satisfaction
Usage
4.00 .09
95.2 2.5%
89.6% [F,S]

GENERAL ASSESSMENT

35. How helpful has the information technology environment at IUPUI been in your teaching activities?

Average
Satisfaction
Usage
4.10 .14
95.1 3.9%
72.9% [F]

36. How helpful has the information technology environment at IUPUI been in your research activities?

Average
Satisfaction
Usage
4.18 .09
97.5 1.9%
70.4% [G,F]

37. How helpful has the information technology environment been in your learning experience at IUPUI?

Average
Satisfaction
Usage
4.06 .09
93.9 2.5%
94.8% [U,G]

38. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IUPUI.

Average
Satisfaction
Usage
2.23 .12
36.1 4.8%
90.1% [U,G]

39. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by UITS during the past year?

Average
Satisfaction
Usage
3.95 .06
96.2 1.5%
96.1%

NON-UITS SERVICES

40. Departments other than UITS offer computing services that are important to the functioning of the IUPUI computing environment. If you use such facilities and services, please indicate your satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Computing support personnel employed by your department
4.18 .12
90.8 3.4%
74.8% [F,S]

Computer Printing provided by IUPUI Publishing, Document, and Distribution Services

3.90 .07
95.5 1.6%
34.3%

41. The Center for Teaching and Learning (TLIT) provides a number of services in support of instruction at IUPUI. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
General consultation on effective teaching methods
4.30 .15
97.3 3.2%
29.4% [F]
Instructional Design
4.17 .16
96.6 3.6%
23.0% [F]
Assessment
4.21 .16
95.8 3.9%
19.2% [F]
Multimedia (graphics, audio, video)
4.30 .15
97.0 3.4%
26.0% [F]
Workshop
4.24 .15
97.4 3.2%
30.2% [F]