2007 UITS IUPUI User Survey Summary

prepared by

Center for Statistical and Mathematical Computing
Click here for a printable version in Microsoft Word Format.

METHODOLOGY

The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 2000 randomly selected people at Indiana University-Purdue University, Indianapolis (400 faculty, 400 staff, 400 graduate students, and 800 undergraduate students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUPUI community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, S for staff, G for graduate students, and U for undergraduate students. In some cases, the scores are for groups of subpopulations, indicated for example by [G&U] for services used by graduate and undergraduate students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by University Information Technology Services (UITS) during the past year (e.g., Student Technology Centers, electronic mail, research computers, library online catalog, computer network, Support Center consulting at 274-4357, Internet, IUIS, and Decision Support Services)? [All]

2. Overall, how important are UITS systems and services to your work or study? [All]

3. How would you rate your computer expertise? [All]

4. Where do you live [U, G]

5. Do you have a computer at your residence? [All]

a. What type of computer do you have at your residence? (Please select all that apply.)

b. If you access the IUPUI computing systems from your off-campus residence, indicate the service you use. (Please select all that apply.)

ELECTRONIC MAIL

6. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at the university and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

7. Which e-mail system do you use most often?

8. If you use an external mail service (e.g., Hotmail, Yahoo Mail, AOL, etc.), please indicate the usage frequency. [All]

9. How satisfied are you with the following e-mail services? [All]

10. Overall, how satisfied are you with the electronic mail systems available at IUPUI? [All]

USER SUPPORT SERVICES

11. UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]

12. Overall, how satisfied are you with the UITS user support services available at IUPUI? [All]

DEPARTMENTAL SUPPORT

13. Does your position at IUPUI require you to provide IT support to faculty and staff in your school/department? [Staff]

14. UITS provides a wide range of support and services directly to university departments. If your position at IUPUI requires you to provide IT support and you use UITS-provided facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [Staff]

15. Overall, how satisfied are you with departmental IT support services available at IUPUI? [Staff]

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

16. UITS maintains a number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

17. Overall, how satisfied are you with UITS instructional and student computing services available at IUPUI? [All]

CLASSROOM TECHNOLOGY SERVICES

18. UITS provides technology support for Distributed Education: the Virtual Indiana Classrooms (VIC). If you use this technology, and its support services, please indicate your overall satisfaction by selecting the appropriate response. [F]

19. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)? [F]

RESEARCH AND ACADEMIC COMPUTING

20. Alone, or in partnership with other campus units, UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

21. Overall, how satisfied are you with the UITS research computing services available at IUPUI? [All]

UNIVERSITY INFORMATION SERVICES

22. Through the University Information Systems Division, UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

23. Overall, how satisfied are you with student support systems made available by University Information Services at IUPUI (e.g., student self-service, IUCAT, etc.) [U,G,F]

24. Overall, how satisfied are you with the administrative support systems available at IUPUI? [Staff]

NETWORK-BASED INFORMATION SERVICES

25. UITS supports access to and use of various Web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]

VOICE SERVICES

26. UITS provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

GENERAL ASSESSMENT

27. How helpful has the information technology environment at IUPUI been in your teaching activities? [F]

28. How helpful has the information technology environment at IUPUI been in your research activities? [G,F]

29. How helpful has the information technology environment been in your learning experience at IUPUI? [U,G]

30. Overall, how satisfied are you with the information technology services (including computing, computer networking, and telecommunications) offered by University Information Technology Services (UITS) during the past year? [All]