UNIVERSITY INFORMATION TECHNOLOGY SERVICES

 

IUB USER SATISFACTION SURVEY 2013
Click here for the Microsoft Word version of the form.


Welcome to the Information Technology User Satisfaction Survey 2013

 

To open the survey, please enter your Login ID in the boxes below and click on the "Login" button. If you have any problems accessing the survey, please e-mail csr@indiana.edu

 

 

 

What it’s about--

This survey of IUB faculty, staff and students is being conducted to assess and improve the services that UITS offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Please be assured that your answers are confidential and no individual’s answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will in no way affect your standing with the university. If you are interested in previous survey results, visit http://www.indiana.edu/~uitssur.

 

If you need to exit the survey before finishing, you can return at a later time. You may also view a PDF of the complete survey questionnaire or print this screen. If you have any questions or concerns about the study, please e-mail csr@indiana.edu.

 

On to the survey—

If you have read this form and agree to take part in this survey, please click the “Proceed to the survey” button.

 

1. Proceed to the survey

2. I do not wish to participate

 

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Please answer each question as completely as possible by selecting your answers in the circle or box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. THERE ARE NO NEUTRAL OPTIONS. If you are not familiar enough with a particular service to make an evaluation, please select "cannot evaluate" this service. If you have no knowledge of the service in question, please select "never heard of service" rather than not answering the question.

General Services

1.     Overall, how satisfied are you with the computing and computer networking services offered by University Information Technology Services (UITS) during the past year (e.g., Support Center Consulting at 855-6789, Student Technology Centers, electronic mail, Internet, research computers, library online catalog, computer network, and administrative systems)? [ALL]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

2. Overall, how important are UITS systems and services to your work or study? [ALL]

Not at all Important

 

 

 

Very Important

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

3. How would you rate your computer expertise? [ALL]

Novice

 

 

 

Expert

1

2

3

4

5

 

4. Do you live on campus? [UND, GRD]

 

a)     Yes

b)     No

 

 

5. Please indicate which of the following devices you own or use regularly. (Please select all that apply.)

a)     Desktop

b)     Laptop

c)     Tablet

d)     Smartphone

 

 

6. What operating system(s) do you have on your device(s)? (Please select all that apply.)

[PROGRAMMING NOTE: Only applicable options will appear on-screen. For example, if “Smartphone” is the only selected device, options g-k below will appear as choices.]

 

a)     Windows 8

b)     Windows 7

c)     Windows Vista/earlier version

d)     Mac OS X 10.8

e)     Mac OS X 10.7/earlier version

f)      Linux/Unix

g)     iOS

h)     Android

i)      Windows Phone

j)      Blackberry OS

k)      Other, please specify_______________

 

 

7. Please indicate whether you use your device(s) on campus, at your residence (including on-campus housing), or both:

[PROGRAMMING NOTE: Only those selected in question 5 will appear on-screen.]

 

                                    Residence       Campus    BOTH

Desktop           

Laptop

Tablet 

Smartphone    

 

 

Electronic Mail

8. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at the university and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Imail/Umail [UND, GRD]

1

2

3

4

5

7

8

WebMail/Cyrus [FAC, STF, GRD]

1

2

3

4

5

7

8

Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD]

1

2

3

4

5

7

8

 

 

9. Which UITS supported e-mail system do you use most often?

 

a)     Imail/Umail [UND, GRD]

b)     WebMail/Cyrus[FAC, STF, GRD]

c)     Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD]

 

 

10. If you use an external mail service (e.g., Gmail, Hotmail, Yahoo! Mail, AOL, etc.), please indicate the usage frequency. [ALL]

Always

Frequently

Occasionally

Never

1

2

3

4

11. How satisfied are you with the following UITS supported e-mail services? [ALL]

 

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Anti-spam service to move spam e-mail into a special folder

1

2

3

4

5

7

8

Central e-mail list server (Listserv)

1

2

3

4

5

7

8

 

12. Overall, how satisfied are you with the UITS electronic mail systems available at IUB? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

Support Services

13. UITS provides a wide range of IT assistance for IU faculty, staff, and students. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

 

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

UITS Support Center:

 

 

 

 

 

 

 

     Telephone consulting (855-6789)

1

2

3

4

5

7

8

     Walk-in consulting (Information Commons Main Library, IMU M089)

1

2

3

4

5

7

8

     Chat consulting (http://ithelplive.iu.edu)

1

2

3

4

5

7

8

     E-mail consulting (ithelp@iu.edu)

1

2

3

4

5

7

8

Knowledge Base (http://kb.iu.edu)

1

2

3

4

5

7

8

Online account creation process for central UITS computers (https://itaccounts.iu.edu/)

1

2

3

4

5

7

8

IUanyWare usability

1

2

3

4

5

7

8

IT Training instructor-led training (e.g., classroom and online workshops, webinars and certificate series)

1

2

3

4

5

7

8

IT Training self-study services (e.g., lynda.com, downloadable workshop materials, Skillsoft and Microsoft eLearning courses, IT Training Tips blog, webinar recordings, Oncourse Feature Demos)

1

2

3

4

5

7

8

IUware online

1

2

3

4

5

7

8

Software deals via IU contracts (e.g., Microsoft, Adobe, Symantec)

1

2

3

4

5

7

8

Cloud Storage at IU (e.g., cloudstorage.iu.edu, IU Box, SharePoint)

1

2

3

4

5

7

8

14. Overall, how satisfied are you with the UITS support services available at IUB? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

Communication Services

15. UITS communicates with students, faculty, staff, and external audiences through a variety of media and activities. If you have seen information from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

 

Not at all satisfied

 

 

Very satisfied

Cannot evaluate

Never heard of service

Electronic news (e.g. Monitor email newsletter)

1

2

3

4

5

7

8

Social media (e.g. SNITCH, Twitter, Facebook, RSS)

1

2

3

4

5

7

8

 

UITS websites (uits.iu.edu, nu2it.iu.edu)

 

1

2

3

4

5

7

8

Awareness events (e.g., New to IT, Statewide IT conference, Adobe Days)

 

1

2

3

4

5

7

8

16. Overall, how satisfied are you with UITS communication at IUB? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

Instructional and Student Computing Services

17. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Student Technology Centers:

 

 

 

 

 

 

 

     Hardware (computers, scanners, etc.) [ALL]

1

2

3

4

5

7

8

     Software [ALL]

1

2

3

4

5

7

8

     Black & white and color printing services [ALL]

1

2

3

4

5

7

8

     Consulting [ALL]

1

2

3

4

5

7

8

Campus In-room Residential consulting and Residential Technology Centers consulting [UND, GRD]

1

2

3

4

5

7

8

Infostations  (conveniently located stand up email stations)[ALL]

1

2

3

4

5

7

8

Center for Innovative Teaching and Learning (CITL, Main Library 2nd Floor) [formerly the Teaching and Learning Technology Centers]) [FAC]

1

2

3

4

5

7

8

Media Design and Production (University system-wide web development, video and audio production, graphic design and animation, photography, and media conversion services. [FAC, STF]

1

2

3

4

5

7

8

18. Overall, how satisfied are you with UITS instructional and student computing services available at IUB? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

19. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, delivery of equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom. Overall, how satisfied are you with the quality of these services? [FAC]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

20. UITS provides several services for video communications and collaboration.  If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response.

 

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Videoconferencing (Tandberg, Polycom, video bridges) [FAC, STF]

1

2

3

4

5

7

8

Web collaboration (Adobe Connect) [ALL]

1

2

3

4

5

7

8

Video streaming (iStream) [ALL]

1

2

3

4

5

7

8

 

Research Technologies

21. Alone, or in partnership with other campus units, UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Central research and high performance computers (Big Red, Quarry, and RDC clusters) [FAC, STF, GRD]

1

2

3

4

5

7

8

Center for Statistical and Mathematical Computing (Stat/Math Center, statmath@iu.edu, 855-4724) [FAC, STF, GRD]

1

2

3

4

5

7

8

Scholarly Data Archive (formerly referred to as MDSS / HPSS) [FAC, STF, GRD]

1

2

3

4

5

7

8

Advanced Visualization Laboratory (AVL);  www.avl.iu.edu [FAC, STF, GRD]

1

2

3

4

5

7

8

Support for software applications using IU and national high performance computer resources (including TeraGrid, Open Science Grid, and XSEDE) [FAC, STF, GRD]

1

2

3

4

5

7

8

Support for Life Sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for Genome Analysis Support  [FAC, STF, GRD]

1

2

3

4

5

7

8

22. Overall, how satisfied are you with the UITS research technology services available at IUB? [FAC, STF, GRD]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

Enterprise Software

23. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Academic Systems: Student Information Systems

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [FAC, STF]

1

2

3

4

5

7

8

Academic Advising Services [FAC, STF]

1

2

3

4

5

7

8

Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [UND, GRD]

1

2

3

4

5

7

8

Faculty Services (rosters, grades) [FAC]

1

2

3

4

5

7

8

Oncourse (Online collaboration and learning environment) [FAC, GRD, UND]

1

2

3

4

5

7

8

Library online catalog (INDYCAT/IUCAT) [ALL]

1

2

3

4

5

7

8

Business Systems: Human Resources Management System (HRMS)

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

E-Doc Services [STF]

1

2

3

4

5

7

8

TIME -IU time keeping system [FAC, STF]

1

2

3

4

5

7

8

General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [FAC, STF]

1

2

3

4

5

7

8

Faculty Annual Report (FAR) [FAC, STF]

1

2

3

4

5

7

8

Business Systems: Fiscal Systems

 

Not at all

satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Financial Information System (FIS) [FAC, STF]

1

2

3

4

5

7

8

Purchasing/Accounts Payable [FAC, STF]

1

2

3

4

5

7

8

Travel System [FAC, STF]

1

2

3

4

5

7

8

       Integration Systems

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

IU Information Environment (IUIE) [STF]

1

2

3

4

5

7

8

OneStart Portal: Navigation/Usability [ALL]

1

2

3

4

5

7

8

OneStart Calendar / Classifieds [UND, GRD]

1

2

3

4

5

7

8

24. Overall, how satisfied are you with the availability, reliability, speed, and accuracy of the academic and business systems made available by UITS (e.g., Oncourse, student self-service, IUCAT, etc.)? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

25. Overall, how satisfied are you with the functionality of the academic and business systems made available by UITS (e.g., Oncourse, student self-service, IUCAT, etc.) [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

Web Services

26. UITS supports access to and use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [ALL]

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Publishing on IU Web servers (www.indiana.edu)

1

2

3

4

5

7

8

Personal Web home pages (Mercury, mypage.iu.edu)

1

2

3

4

5

7

8

IU Search (search.iu.edu)

1

2

3

4

5

7

8

Network Services

27. UITS provides wired and wireless network access.   If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.  [ALL]

 

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Wireless network access available on campus

1

2

3

4

5

7

8

Wired network access available on campus

1

2

3

4

5

7

8

28. Overall, how satisfied are you with the network services at IUB? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

Voice Services

29. UITS provides telephone services to faculty, student, and staff. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all satisfied

 

Very satisfied

Cannot evaluate

Never heard of service

Campus Call Center (855-4848 or 0, AskIU) [ALL]

1

2

3

4

5

7

8

Campus voice services (telephones and Lync) [FAC, STF]

1

2

3

4

5

7

8

General Assessment

30. How helpful has the information technology environment at IUB been in your teaching activities? [FAC]

Not at all helpful

 

 

 

Very helpful

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

31. How helpful has the information technology environment at IUB been in your research activities? [FAC, GRD]

Not at all helpful

 

 

 

Very helpful

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

32. How helpful has the information technology environment been in your learning experience at IUB? [UND, GRD]

Not at all helpful

 

 

 

Very helpful

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

33. Overall, how satisfied are you with the information technology services (including computing, computer networking, and telecommunications) offered by University Information Technology Services (UITS) during the past year? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

 

Improvements and Suggestions

34. Are there additional comments you would like to make about University Information Technology Services? [ALL]

 

 

 

 

 

 

 


35. Would you like a representative of UITS to contact you to discuss IT services at IUB or to address any IT issues you may have? (Your survey responses will remain confidential and will not be associated with you or your contact information if you choose to speak with someone from UITS.)  [ALL]

a)     Yes

b)     No (if No, please go to END)

 

36. What is the best way for a UITS representative to reach you? [ALL]

 

a)   Email me at: ___________________

b)   Call me at: _______________

 

37. Would you like the UITS representative to receive a copy of the additional comment you typed into the box on the previous page (copy posted below). The UITS representative will not see any other survey responses. [ALL]

 

[DISPLAY TEXT FROM ‘ADDITIONAL COMMENTS’ QUESTION HERE:]

 

a)   Yes

b)   No

 

 

 

 

 

THANK YOU FOR SHARING YOUR VIEWS!

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