Frequently Asked Questions


I can't register. Where's the e-mail for completing my registration?

The most common reason you did not receive e-mail to confirm and activate your registration is that you made an error when typing your e-mail address. This happens to about 6 percent of people who try to register. What to do? Register again with your correct e-mail address.

Your e-mail address is correct, but the confirmation message is not in your Inbox. Rather it ends up in your Spam or Junk folder because the e-mail comes from an automated source. Look in your Spam and Junk folders for a message from pedagogy@indiana.edu (IU Plagiarism Tutorials and Tests).

Your e-mail address is correct, but the confirmation message never made it to your e-mail account. Your school or university may have blocked the message because it appears to be spam. Try registering with an e-mail address that is NOT your school or university address, such as Gmail, Hotmail, Yahoo!, etc.

Your e-mail address is correct, but your service provider's e-mail system is slow to respond, or your e-mail app does not check for new mail frequently. Try refreshing your Inbox. Wait a few minutes and try refreshing your Inbox again. Try getting new mail in your e-mail app.

If you discover that you can't register because your e-mail address is already registered, then just login. You can only register your e-mail address one time. If you have not activated your registration, just login with that e-mail address, and you should be sent a new e-mail message to activate it.

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I can't pass the test. I've tried over and over and I keep failing. What can I do? Why don't you tell me the correct answers?

Our best advice is to learn from the new tutorials about your mistakes or misunderstanding of plagiarism. Undergraduate and advanced high school students who successfully do most or all of the tutorials are about 3 times more likely to pass a Certification Test. Master's and doctoral students who successfully complete the tutorials are 5 times more likely to pass. See research on this.

We do not provide correct answers to Certification Test questions because doing that in the past led to rote memorization and cheating. Prior to 2013, instructors complained that Certificates did not validly indicate that their students had learned to recognize plagiarism.

Consequently, we created new, very large test question pools and no longer provide correct answers (see history of changes). We designed new practice tests which do provide correct answers to questions missed, and we developed new, more effective instruction. After we made these improvements, instructors stopped complaining about widespread cheating. In the first 21 months after the changes, students viewed nearly 28 million pages of interactive instruction, and over 270,000 passed a Certification Test. The most frequently viewed pages are practice questions with explanatory feedback on incorrect answers, and examples of different kinds of plagiarism and how to fix them.

In addition to learning from the tutorials, take a significant break and get some rest before attempting further tests. Fatigue and lack of attention to detail can be obstacles to passing a test, even when you can recognize kinds of plagiarism and non-plagiarism.

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I passed the test, but I never received my Certificate in my e-mail. Or I lost my Certificate. How can I get my Certificate?

You can retrieve your Certificate here.

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I try to login with my e-mail address, but it won't accept my password. What can I do?

Change your password if you originally registered for the Undergraduate Test.
Change your password if you originally registered for the Graduate Test.
Register with a different e-mail address and create a new password for it.

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I get an error message when trying to watch the videos. How can I see the videos?

On rare occasions, some combinations of devices, operating systems, Web browsers (and possibly anti-malware software or firewalls) prevent playback of the videos. Try a different browser (Firefox, Safari, Chrome, IE, Edge, Opera), and/or a different device. Or, try clicking on the link for lower quality videos (under the original embedded video to the right). Check your browser settings to ensure that Flash and JavaScript are enabled.

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I passed the test, but I don't remember which e-mail I used at registration. How can I retrieve my Certificate?

Search your e-mail accounts for "certificate" or "plagiarism" or "Test ID". If you can find the Certificate that was mailed to you, then login with that e-mail address. Or, you can validate it by using the unique Test ID and one other piece of information from the Certificate (and so can your instructor).

Otherwise, login (first register if necessary) and take another test and pass it again.

We do not have resources to retrieve your lost Certificate, and we routinely ignore such requests. We will not directly e-mail your Certificate; it can only be retrieved by someone who can properly validate it (that is, you, or your instructor if you provide her or him with the right info).

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I know my Test ID or I have just logged in. How can I get my Certificate?

If you have NOT passed a Certification Test, knowing the Test ID will not help. Nor will logging in without passing a test. You need to login and pass a Certification Test to earn a Certificate. If you have passed, you can login and retrieve and validate your Certificate.

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I passed the test. Did I answer all 10 questions correctly?

To pass a current Certification Test, you must answer at least 9 out of 10 questions correctly. The Certificate no longer indicates the number correct. As stated above, we no longer provide correct answers, because in the past this led to rote memorization and cheating via answer keys.

Some instructors may still require that their students answer all questions correctly. This expectation is no longer reasonable under the current testing situation. You can provide your instructor with a link to this FAQ page: https://www.indiana.edu/~academy/firstPrinciples/faq.html.

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My instructor requires me to pass the "expert level" test. Where is it?

We do not offer an "expert level" test. Both types of our Certification Tests provide a mix of questions at the "novice level" through "expert level". We provide an easier test for undergraduate college and advanced high school students and a harder test for graduate students (master's and doctoral level). The test questions for graduate students are typically more difficult--meaning they are answered correctly less often when compared with questions for undergrads and advanced high school students. Plagiarism is more subtle and sneaky, and harder to detect in most questions for graduate students.

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I previously passed a Certification Test, but my instructor wants me to pass a new test. How can I do this?

Go to 'Take a Certification Test'. Then click on either the button for Undergraduate and Advanced High School Students or the button for Master's and Doctoral Students. You should already be registered. Just login by entering the e-mail address used previously and the password you created.

After you login and pass a new test, you will be able to obtain a new, current Certificate, which can be further validated by your instructor.

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I originally registered for a Graduate Test. How can I take an Undergraduate Test (or vice-versa)?

Go to 'Take a Certification Test'. Then click on the button for the kind of test you want to take. Login with the e-mail address you previously registered and the password you created.

Your Certificate will indicate which kind of test you passed, which can be further validated by your instructor by entering the unique Test ID (you can do this too). Each time you pass a test, it will have a unique Test ID and its associated Certificate. If you validate your Certificate by logging in with your e-mail address and password, the most recent Certificate will be retrieved.

In summary, once you have registered, you can take either kind of Certification Test by clicking on the appropriate button. If you pass, your Certificate will indicate which test you took.

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